Phoenix Legal Limited (based in England)  Reviews 130

Thank you Alisha and your team for everything for the last 3 years, definitely a 5* service.
I’d like to thank you for all your hard work and determination to push for the outcome of my case. Alisha and her team have done an amazing job and always kept me upto date with progress and answered all queries along the way and I can’t thank you all enough for that.
I would highly recommend phoenix solicitors to any body that is in need of a solicitor.

Thank you all again!

Many thanks 😊

I and other flatmates approached Phoenix Legal through another company in order to claim compensation for our deposit not being protected. At the beginning of the process we were clear about our situation, that based off our understanding we were subletting a flat without our knowledge. The mense tenant had put the head landlord as the "landlord" on our tenancy agreement. We explained to the trainee solicitor that was assigned to our case, that we believe we should pursue compensation against the mense landlord as well as the head landlord as there is confusion about who was the actual landlord. This was October 2021. The head landlord came back to the Phoenix legal in late december 2021 with information/evidence stating that they did not approve the sublet. We continually sent emails and information to the solicitor assigned to our case, and asking for updates as the original plan was to claim through the court if the letters were ignored. However, the solicitor would either not respond to our emails our respond weeks later with little or no information. They stated that the headlord did not want to be held responsible and that it was the mense landlord who we should deal with. Finally in March 2022 during a phone call it was agreed that the claim should be filed against the mense landlord and would be done shortly. However in April 2022 we get a letter from the director of the firm outlining the risk is to great to continue on a no win no fee basis. Almost 6 months later we are dropped with no phone call or proper apology for wasting our time. I understand the firm's position that they risk not receiving payment from the defendant. However, this was the situation since Jan 2022 when the mense landlord ceased responding.Furthermore were not aware of their misgivings as there was often a delay in communication. In January 2022 we were told the next step was filing a claim and 4 months later told it wasn't feasible? More than anything it is frustrating as we were blindsided by the abrupt change of heart. If I was told in March during the phone call that the situation was difficult and that continuing on a no win no fee basis would be difficult, I would be understanding. But instead we are dropped via email by an attached letter from a director that we neither spoke too or had an communication with. I hold no ill will towards the firm as the case would not be beneficial for them to pursue through the courts. However in the client agreement they acknowledge that receiving compensation through court would difficult, my questions is why then continue with the process after the settlement letters are ignored? As much as I understand their reasoning it could have been handled better, as now I am left with no recourse and mostly likely the perpetrators will continue to get away with their predatory practices. This rating is purely based on the experience I had and is in no way an indictment of the character solicitors who worked on our case as I am sure that they did genuinely want to help us. However the situation could have been handled better. Nevertheless, I do appreciated the work that did go into our claim and I hope in the future these decisions are made earlier and with better care and consideration.

We were impressed with the communication and service from this company all what we requested and very professionally.

Sacked today
They took over from another firm nearly two years ago telling me they could get the job done.
Just been told its going to take another year to even get to court. Even tho we had a court date set for December this year.
It seams the Defendants have just walked all over me and these have just let them.
It seems like the only people who make and money in these claims are the solicitors.as it seams if you don't so as they tell you they can just pull the plug after all they have already made there money from it what do they care.

Update
And yes I am angry angry that I believed you work for me and not fir the Defendants and you even took 20k from them and just rolled over for them and as for not ccooperating what a joke you are just becauseI wouldn't agree to court dates in March 2023 just so you could make even more money out of it..and what case you have been fundamentally dishonest and so there will be no case thanks to you alisha and your company.i told you about a health condition and you failed to tell the Defendants this.making me fundamentally dishonest too.so the case would of been thrown out anyway and I could of and mite still end up in prison.thanks for that
And all you care about is getting your money.well good luck with that one as because of you and your bad advice I haven't got a penny to my name. Remember I'll never work again because of this accident.
I'm also seeking legal advice on suing you as your supposed to give reasonable time for your termination of contract giving me time to appoint another . you cant just terminate because I couldn't make court dates and you didn't like that lol .you should of just gone back and said my client can not make them dates.just like the Defendants did.but never mind I'll see you in court.
And as for customer service lol well I have not had a phone call from these since last year.not even to find out how I'm coping considering I haven't and can't work because of this accident.but they don't care about that.all there care about is how much they can make.but unfortunately for them I never signed any agreement with them about terms.so I have another solicitor who will be sorting that part out for me.as for my case I have contacted the Defendants myself and awaiting a phone call from who ever is dealing with it.ill hopefully get a phone call Monday.

Please do not take this review down as its an honest review and I won't be bullied.by solicitors who are supposed to work for there client..plus they where paid £20.000 By THE DEFENDANT'S something not quite right there why would the Defendants pay my solicitors £20.000 pounds on a no win no fee claim.

BY THE WAY I SACKED THEM NO MATTER WHAT THEY SAY .

Excellent service great friendly professional members recommend them to anyone thanks so much for helping in my hour of need keep up the great work

Yet again Alisha and her team have gone above and beyond to provide the best possible customer service in a situation were we required help to resolve an issue with our building insurance company.
No one should have to go through what our insurance company and their builders put us through but thank goodness we got in touch with Phoenix Legal to help represent us.
Not only did they provide us with excellent legal advice and guidance but they were also a huge support and had compleat empathy for our situation. I feel that in these situations it's so important to be able to deal with someone who can listen thoroughly and someone who can understand not only the problem at hand but also the huge amount of stress and pressure you may feel.

Thank you phoenix legal for fighting and winning our corner. I can't tell you how much of a huge relief it is for this to all be over and I definitely would of had a much bigger melt down if it wasn't for you helping us though everything.

I can't recommend this company enough for all they have done for us.

Really helpful with case

Just wanted to say a huge THANK YOU to Alisha and Robert for sticking by us through thick and thin and giving us the result we wanted! Your professionalism, hard work and patience has paid off! For what has been a tiring case....we can finally move on! Thank You!!!
Mr Brown and Mr Hodgson

Phoenix legal have been amazing. You are not just a number with them you are a person who has feelings and they know you need help. Alisha and Fran have been Fantastic. So helpful and so professional. This is the second time I have used them and both times they have won my cases. You send an email and you get a reply straight away. No matter what time of day/evening. They have been amazing. If you have any issues get in touch with Phoenix. They really have gone above and beyond to help me. Once again Thank you so much. I am delighted with the service. From Mark and Valerie.

I would recommend Phoenix solicitors for their excellent service. Friendly/professional and kept me notified at all times. I won my case and I am so happy with their service.

just realised this is the wrong phoenix i previously left a review for. please accept my apologies! it was a different solicitors in ireland, with the same name. leaving a 5star review based on how professional they were responding to the review previously.

They were brilliant from start to finish. Really helpful in understanding my case and we’re open to questions and queries with fast responses. Friendly and very professional. Highly recommended.

We contacted Phoenix in regards to a dispute regarding our landlord, Phoenix dealt with the whole process from start to finish, getting us the outcome we wanted. We was updated all the way through and this was resolved quickly and we got the outcome we wanted and deserved I couldn’t thank them enough for helping us do this and we wouldn’t of been able to take on the landlord without them. I would recommend to anyone.

Would not hesitate to use Pheonix Solicitors again, couldn't get a more helpful company. From start to finish, I was kept updated along the way. A special thanks to Alisha who was always at the end of an email or phone call and also to Peter who was great everytime I spoke with him.
Thank you guys. Hope you have a wonderful festive season x

Alisha and her team have given me so much help and advice over the years and more recently settled a motor injury claim for me. I literally had to do nothing!
And I’ve never paid a penny. Everything was managed in a friendly and professional way. Thank you so much for your help and advice over the years. Great service! Would definitely recommend this friendly little local business..

I was recently represented by pheonix solicitors, it was a very sensitive case. I. Was treated with the upmost respect, I was given 100% support from the legal team and was even contacted by Alisha regularly to be updated on details regarding the case. I would recommend Phoenix solicitors and I give them a 100% review, very professional and completely loyal. X

I used this amazing solicitors to help with a situation I was in with en ex employee. The team at Phoenix Solicitors helped not only with the situation but also with my anxiety and stress levels. I would definitely recommend this solicitors such a helpful and friendly team.

I used Phoenix legal to deal with an accident I recently had and can honestly say that Alisha and her team were not only speedy and professional in the way they handled my case. They kept me up to date on all matters. So much so that I have passed the details on to a few friends who have cases that need dealing with. I also have an ongoing case against my local council and have every confidence it will be deal with in the same manner. HIGHLEY RECOMMENDED

Alisha is always ready to help and advise, I wouldn't want any other solicitor to be the legal expert for my business.