Phone Doctor UK Reviews 

53
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I went in last Wednesday to get my phone fixed however Shah the wonderful individual he is tried to do all he could to fix it. Sadly he could not fix my phone but had tried for over 2 hours and so... See more

Rated 5 out of 5 stars

Superb customer service. Visited twice this week and sold my Samsung S20 FE 5G. On both occasions they were brilliant to deal with. Super helpful and very knowledgeable. They gave a fair price and as... See more

Rated 5 out of 5 stars

I had the BEST experience a month ago at York Phone Doctor! Just went in the shop randomly with a friend. Shah noticed that the glass covering my phone's camera lens was cracked and offered to fix i... See more

Rated 5 out of 5 stars

I had a warning coming up before I did anything ,I couldn't delete it.My phone was unusable . They fixed it in 15 minutes ,very cheap too .Excellent service ,I would definitly recommend !!

Company details

  1. Mobile Phone Repair Shop

Written by the company

We are committed to providing fast, affordable, and reliable phone repair services in York and Horsham. Our team of expert technicians uses only the highest quality parts to fix cracked screens, replace batteries, repair water damage, and more. We offer a hassle-free experience with free quotes, walk-in repairs, and a friendly, professional team.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

53 reviews

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No recent history of asking for reviews

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4.6

All reviews

(53)

25 reviews in the last 12 months

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Rated 4 out of 5 stars

Polite and helpful customer service

Polite and helpful customer service. I bought a charger plug but also needed help with my new mobile. The person I spoke to was very kind; solved my issue without rushing and didn't charge me extra.
Would recommend.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service in Horsham Store

A big thank you to Singh at the Horsham Branch of Phone Doctor. I was having issues transferring information from my old phone onto a new one. He was very patient and sorted it all out for me in a very friendly and professional manner. I would recommend Phone Doctor and definitely would use them again.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Wizards at fixing.

Very helpful people. Came in because my screen wasn't working and luckily it didn't take much to get it fixed. Quick and efficient. Saved £95 😅

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

I took my google pixel 6pro into the…

I took my google pixel 6pro into the york store on Friday morning 21st march.The ringtone wasn’t working.Man with beard checked all the settings and updated the phone (half hour)said it’s a good phone but he couldn’t get it to work and said I would need another phone.I bought it 13months ago for £200 refurbished.At home,my wife (76) and no expert,went online and had it all working in about 15 minutes.VERY SUSPICIOUS!!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great....supportive, efficient & friendly

Great....
My daughters school ipad screen broken with other parts also not working. I was very stressed. Staff friendly, supportive & reassuring offering refund if not repaired. Will be recommending to other parents.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

If i have to give 10 stars i would have…

If i have to give 10 stars i would have given
Shahbaz is one of the nicest guy you have in your york branch i visited almost 10 shops to repair my phone which is gifeted by my partner but no one seems to be helpful but Shah went out of his way to help me thank you mate

February 24, 2025
Unprompted review

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