Pictureframesexpress Reviews 141

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the frames, noting their excellent craftsmanship and attractive appearance. Many people appreciate the wide variety of styles, sizes, and colors available, along with the competitive and affordable pricing. The service is frequently highlighted as outstanding, with consumers commending the quick lead times, efficient delivery, and the helpfulness of the staff. However, some customers also noted issues with the quality of materials on larger frames, finding them unwieldy and easily damaged during fitting. A few people mentioned that the provided screws could go through the backboard and into the picture, and that the protective screen was ineffective. There were also occasional comments about slower delivery times than expected or the finished product looking cheap.

What people talk about most

Product

Reviewers mention positive feedback about product quality and variety. Customers praise the high-quality... See more

Quality

Clients share positive opinions on quality, with many praising the high quality of frames, their... See more

Service

Users describe positive interactions with service, consistently highlighting it as first-class, efficient,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Price

People report positive experiences with price, finding them affordable and reasonable. Many customers mention... See more

Based on these reviews

Rated 5 out of 5 stars

These are my go to framers now. Great variety of styles to choose from, all sizes, shapes and colours all at a decent price. Additions available too, like choice of backing card etc. Excellent q... See more

Rated 5 out of 5 stars

The variety of styles and colours made me keen to try Picture Frame Express for a custom sized frame intended for a woodblock print I had bought in Japan many years ago. The first frame arrived and de... See more

Rated 5 out of 5 stars

Absolutely brilliant service and quality products for a very affordable cost. Compared to a well known Coventry establishment, these guys are on a par, if not better, for a fraction of what they char... See more

Rated 5 out of 5 stars

The staff are friendly, knowledgeable and very helpful. I have had alot of individual pieces of artwork framed here, and have been over the moon with the service and price of everyone. I have tried ma... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

141 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great value for money

Extremely great value for money! The frame is high quality and really gorgeous. They shipped it quickly, and it was delivered really well packed.

I had a non-standard sized poster that needed a frame, and this was by far the most affordable option for something truly stunning

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service team.

The variety of styles and colours made me keen to try Picture Frame Express for a custom sized frame intended for a woodblock print I had bought in Japan many years ago. The first frame arrived and despite their clear and very best efforts, was slightly cracked owing to some poor courier handling. Upon contact the team at Picture Frame Express apologised profusely even though this was likely not their fault, and offered immediately to send a new frame to me completely free of charge. The frame arrived today and it is all I hoped for. Can, would and do recommend them to all interested.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately my last 2 orders have not…

Unfortunately my last 2 orders have not been a great experience with this company shame as i have spent a fair bit of money with them over the years but no more.
Last order frame was sent 4mm out square i got questioned even though i had explained I've have been in the wood industry for over 30 years had to send photo's and even send the frame back before another frame had been made and sent out to me and i think if i hadn't of asked where my replacement was i would of had to wait longer.

This order which i still have not got I've just been told today has been sent to the wrong person so now i have to wait longer so they can get it back and then forward it on to me.

No compensation offered or discount off of next order for my inconvenience in fact because of my inconvenience i had to ask for a discount off this last order and did get one after a few days worth of emails.

We will wait and see how this order turns up but i think ill be looking elsewhere.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Above and Beyond Doesn’t Even Cover It

First class service, First class quality.
I can not rate this company enough, not only on their quality but the fact they are testament to what first class service looks like.
I was badly let down at the last minute by a company on Etsy called 'pictureframeonline'. I contacted Mark who was able within days to create me a very large bespoke box frame to hold medals, photos etc. I ordered Wed 29th Oct and he was able to turn it around and deliver Sat 1st Nov in time for a very award presentation I needed it for. But that's not it. I was contacted to say, the frame would be delivered by courier on the Friday! Amazing and would buy me more time to assemble the frame with the contents. But that's still not it... I was contacted to say the delivery driver had had a fit on the motorway and ended up in the central reservation and off to hospital (thank god he was OK). Mark, knowing how important this was, drove to the depot, had to fight to convince the courier depot that he was the original sender in order to get the frame released, he then drove it to my front door! Who does this sort of thing - in this day and age? I mean seriously, this company really are a class outfit. THANK YOU SO MUCH!

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Just the best place to choose your frames.

It’s possibly the best frame site on the internet and the pricing helps tremendously too.
You can tie your time to upload your image of pictures and see roughly how they will look.
All frames are well packaged and dispatched with tracking. It’s perfect.

September 15, 2025
Rated 4 out of 5 stars

Very cool people

Very cool people. They sent me some missing parts and weren't nasty about it.

Postage is expensive but no one's perfect.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

A great selection of products

A great selection of products, I find the website easy to use and have returned to buy additional frames over the years. I usually check for cheaper products elsewhere, and find this company has competitive prices. Products are well packaged and the wait time is clear with the frames being made to order.

August 15, 2025
Rated 5 out of 5 stars

Great service and quality.

These are my go to framers now.
Great variety of styles to choose from, all sizes, shapes and colours all at a decent price.
Additions available too, like choice of backing card etc.
Excellent quality frames delivered quickly and very safely. I would definitely recommend pictureframesexpress for your frames.

September 23, 2025

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