Piktochart Reviews 210

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly nature of the platform, noting its intuitive design and ease of use for creating professional visuals without prior design experience. Many people praise the exceptional customer service, describing the support team as helpful, responsive, and dedicated to resolving issues quickly. The staff's professionalism and willingness to assist are consistently mentioned as key strengths. However, some customers expressed dissatisfaction with certain aspects of the website, particularly regarding compatibility issues with specific devices and limitations on features behind a paywall. A few other people also felt that the website's policies on project deletion after trial expiration were unclear, and some encountered difficulties with editing or specific functionalities like linking within tables.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting its intuitiveness and ease of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlight the support team's... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the support team for being friendly,... See more

Website

Consumers have ambiguous feelings about the website. Many praise its user-friendly platform, modern layouts,... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting the quick and effective... See more

Based on these reviews

Rated 4 out of 5 stars

"A complete design experience right in your browser! The platform is user-friendly and packed with professional tools suitable for all skill levels. Whether you're editing images, creating social medi... See more

Rated 4 out of 5 stars

I would say the helpful information from the Pikochart team as they detailed many ways, on how they could support me through discussion and questioning, of the process at hand. It made me feel glad to... See more

Rated 4 out of 5 stars

When I had trouble accessing my account for a project, they were sure to go out of their way to help. Although it was a little difficult at first, they did help it what I needed. My advice is don’t be... See more

Company replied

Rated 5 out of 5 stars

We recently had a lot of staff overturn and were having issues getting access to our team workspace in Piktochart and working on our projects. Piktochart support team was fantastic at walking us throu... See more


Company details

  1. Software Vendor

Written by the company

Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

210 reviews

5-star
4-star
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2-star
1-star

Replied to 68% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Super intuitive to use

Super intuitive to use, and plenty of templates to choose from

February 14, 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, Aaron! We're glad to know that you found Piktochart and our templates helpful. If you ever need any assistance, feel free to reach us anytime!

Rated 5 out of 5 stars

Easy to Use

I find the user interface very intuitive. I can always find the feature that I am looking for.

February 13, 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, Sam! We're glad to know that you find Piktochart to be intuitive. If you ever need any assistance, feel free to reach us anytime!

Rated 5 out of 5 stars

I am a geek and love my tools

I am a geek and love my tools, which is why when Piktochart came out in 2015/2016, I jumped right in and started creating. Although I have no formal graphic design background, Piktochart makes me look as though I do. If you follow some simple design rules (regarding the proper use of whitespace, alignment, proximity) it’s hard to create something ugly in this program. My clients continually compliment me on the infographics, posters, and social media covers I make.

This is not a con...but rather kudos for how the company handles cons. Thus far, anything I have suggested that needed "fixing" or features that I wanted added, they have delivered. That is impressive. They also keep in touch with their users, which is amazing.

I am in learning and development and know the value of reducing my learners' cognitive load. I believe that a well-designed infographic can have much more impact on learning transfer than a data-dump slide deck. The marriage of graphics and content makes for strong mental models which leads to learning transfer.

February 9, 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your kind review, Karin! We're so glad to hear about your work with Piktochart since 2015 and thank you for being a long time supporter of our tool. We appreciate your feedback for improvement and as always, feel free to reach out to us anytime if you ever need any support with Piktochart!

Rated 5 out of 5 stars

Easy to share, read and digest

Working with Piktochart has allowed me to share important and helpful information in easy-to-read formats, specifically with families that I work with in paediatric healthcare. Additionally it allows families who are a part of the disability community to create an 'All About Me' sheet to share with their teachers, workers, and care providers. It has been a great help to our community!

February 9, 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your kind review, Melissa! We're so glad to hear about your work with Piktochart and the accessiblity it provides to your community. We hope to continue supporting that work and feel free to reach out to us anytime if you ever need a hand!

Rated 5 out of 5 stars

Highly recommended.

The staff at Piktochart are very responsive. They have helped me navigate any hurdle I've faced. The software allowed me to start designing infographics very quickly. I have used the software for one page reports as well as 50 page reports. Using the tips in the help videos made my projects stand out.

February 9, 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your kind review, Jesse! We're so glad to hear about your work with Piktochart and if there are any ways we can support you, feel free to reach out to us anytime!

Rated 5 out of 5 stars

Piktochart helps me maintain a crisp, professional edge

I am an educator and consultant and have been using Piktochart almost exclusively since 2015 and routinely receive compliments on the style of my presentations. I build and present 2 or 3 presentations per week and crisp, attractive visuals are paramount to convey the sometimes complex concepts to my audience. Piktochart has delivered the images, typography, video enabling, and data visualization tools I need to look like an expert in my field and on the rare occasion that I've reached out to the helpdesk, the solutions have been swift and comprehensive. I appreciate all of the upgrades and the relatively affordable subscription fee. I am a happy customer and recommend Piktochart to whoever inquires.

January 31, 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind feedback, Gina! We're glad to hear that Piktochart has been a helpful tool for you since 2015 and thank you for sticking with us!

Rated 5 out of 5 stars

Easy to use platform

Easy to use platform, with enough design options to not stifle creativity. The fonts and graphic elements are modern, with a nice choice of colors as well. I receive a lot of compliments on my syllabi from my colleagues and students. Thanks, Piktochart!

January 26, 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind feedback, Gail! We're glad to hear that Piktochart is helping you to be creative and impress your colleagues and students!

Rated 5 out of 5 stars

Excellent tool, excellent Support

Great and easy to use editor. Tons of templates and ready to use materials.

After using up my 2 download credits (free plan) and using Piktochart just for personal purpose (3 times a year maybe), I contacted the support Team because I wanted another download but rarely see sense in upgrading my plan. Daniela from the support Team kindly reverted 1 credit for a download.

I appreciate this gesture a lot, and now I am thinking to upgrade my plan and using Piktochart as a mane tool :)

January 22, 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, Vitali! We're glad to hear that Daniela was able to assist you and if you ever need a hand, you know where to reach us!

Rated 1 out of 5 stars

Disappointing

Piktochart is not compatible with mobile browsers.

January 13, 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Hey there, we're sorry to hear about your experience. Piktochart is only available on web browsers as we seek to optimize that experience for our users. We take note of your frustration of not being able to access Piktochart's editor on mobile and we'll be sure to keep this in mind for future product improvements. If you ever need any assistance, feel free to reach us anytime!

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