Piktochart Reviews 210

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly nature of the platform, noting its intuitive design and ease of use for creating professional visuals without prior design experience. Many people praise the exceptional customer service, describing the support team as helpful, responsive, and dedicated to resolving issues quickly. The staff's professionalism and willingness to assist are consistently mentioned as key strengths. However, some customers expressed dissatisfaction with certain aspects of the website, particularly regarding compatibility issues with specific devices and limitations on features behind a paywall. A few other people also felt that the website's policies on project deletion after trial expiration were unclear, and some encountered difficulties with editing or specific functionalities like linking within tables.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting its intuitiveness and ease of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlight the support team's... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the support team for being friendly,... See more

Website

Consumers have ambiguous feelings about the website. Many praise its user-friendly platform, modern layouts,... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting the quick and effective... See more

Based on these reviews

Rated 4 out of 5 stars

"A complete design experience right in your browser! The platform is user-friendly and packed with professional tools suitable for all skill levels. Whether you're editing images, creating social medi... See more

Rated 4 out of 5 stars

I would say the helpful information from the Pikochart team as they detailed many ways, on how they could support me through discussion and questioning, of the process at hand. It made me feel glad to... See more

Rated 4 out of 5 stars

When I had trouble accessing my account for a project, they were sure to go out of their way to help. Although it was a little difficult at first, they did help it what I needed. My advice is don’t be... See more

Company replied

Rated 5 out of 5 stars

We recently had a lot of staff overturn and were having issues getting access to our team workspace in Piktochart and working on our projects. Piktochart support team was fantastic at walking us throu... See more


Company details

  1. Software Vendor

Written by the company

Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very user friendly and a lot of options…

Very user friendly and a lot of options to choose from, considering I just used it as a free user

July 11, 2023
Unprompted review
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Reply from Piktochart

Thanks for the positive review, Lea! We're so glad to hear about your experience with Piktochart and hope you'll continue to find it helpful for you. Feel free to reach us if you ever need a hand!

Rated 5 out of 5 stars

Awesome Experience

Easy to use website and lots of great templates! Been a lifesaver during university. Customer service has also been very helpful when I've experienced technical difficulties. Highly recommend

July 11, 2023
Unprompted review
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Reply from Piktochart

Hey Page, thank you for the kind review and we're delighted to hear of your positive experience with us! If you ever need a hand with Piktochart, we're always here to support!

Rated 5 out of 5 stars

Piktochart is the greatest kept secret…

Piktochart is the greatest kept secret in graphic design in a variety of areas. This application is intuitive and easy to use.

The customer service is also, above any I've experienced.

Thank you!

July 5, 2023
Unprompted review
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Reply from Piktochart

Thank you for the positive review, Gwen! We're delighted to hear of your positive experience with us! If you ever need a hand with Piktochart, we're always here to support!

Rated 3 out of 5 stars

Expect your work to not be saved…

I just started using this service and so far, I am very disappointed. Halfway into the presentation I was working on, the server crashed and did not save any of my work. This was disappointing because my presentation must be prepared by Friday.

Edit: Although my work was not saved and I have to start over from scratch, the PitktoChart team did reach out to me later on and offered me 30 free days of their PRO service for free. They really do know how to professional come up with a solution to frustrated customer. My initial rating was a one, but now it is a three due to their kindness and understanding.

May 31, 2023
Unprompted review
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Reply from Piktochart

Hi Danah, we're incredibly sorry to hear about your experience with the downtime of our server yesterday. We understand your frustration and review, and thank you for the kind consideration to update your review after the unforeseen experience. Our team is continually doing our best to ensure a pleasant experience for you and our users. If you ever need a hand with Piktochart, we're always here to support!

Rated 5 out of 5 stars

So far I’m enjoying using Piktochart

So far I’m enjoying using Piktochart, it’s been easy to maneuver and figure out and there’s plenty of templates if I need one.

May 27, 2023
Unprompted review
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Reply from Piktochart

Thank you for the kind review, Patti! We're glad to hear how you're enjoying creating with our tool. If you ever need any support, feel free to reach us. Cheers!

Rated 5 out of 5 stars

Great

Great! Thank you!

May 23, 2023
Unprompted review
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Reply from Piktochart

Thank you for the kind review, Svitlana! If you ever need any support, feel free to reach us!

Rated 5 out of 5 stars

Fantastic website - highly recommended

Highly recommended website, the templates are great, but because the site is so easy to use, making your own files from scratch is also easy. We use it for infographics, posters, flyers, brochure covers, social media and we honestly wouldn't be without it.

May 23, 2023
Unprompted review
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Reply from Piktochart

Hey Sarah, thank you for taking time to write us this kind review! We're glad to hear about the visuals you've created using Piktochart and hope to support your future work. If you ever need any support, feel free to reach us!

Rated 5 out of 5 stars

Quick and Easy

Such an easy programme to use. Love the customisable templates, they make designing infographics a breeze. In a world with so much information in my role it is so helpful to have quick templates that I can organise information into bite sized chunks. Well worth the investment.

May 22, 2023
Unprompted review
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Reply from Piktochart

Thank you for the positive review, Pamela! We're glad to hear how you're enjoying creating infographics with our tool. Keep it up and if you ever need any support, feel free to reach us. Cheers!

Rated 5 out of 5 stars

Exceptional easy to use platform

I’ve been using this platform for more than 7 years and continue to be impressed with the high level consistency and performance. It’s incredibly easy to use and produces professionally looking infographics and presentations even if the user has limited design skills. I highly recommend this platform.

May 17, 2023
Unprompted review
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Reply from Piktochart

Thank you for your kind review, James! We're so glad to hear about your work with Piktochart for more than 7 years and thank you for being a long time supporter of our tool. We appreciate your feedback for improvement and as always, feel free to reach out to us anytime if you ever need any support with Piktochart!

Rated 5 out of 5 stars

What a user friendly and versatile tool…

What a user friendly and versatile tool to produce well presented documents.

May 16, 2023
Unprompted review
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Reply from Piktochart

Thank you for your kind review, Marvin! We're so glad to hear about your work with Piktochart. Feel free to reach out to us anytime if you ever need a hand!

Rated 5 out of 5 stars

Only 1 project, that made an enormous impact.

I have so far only done 1 project with Piktochart, but it helped me so MUCH with my school project, and I got an awsome grade because of this website. Thank you so much!

February 8, 2023
Unprompted review
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Reply from Piktochart

Thank you for the positive review, Camilo! We're happy to hear that you scored well for your school project and well done! Keep it up and if you ever need any support, feel free to reach us. Cheers!

Rated 5 out of 5 stars

Piktochart is easy to use!

Piktochart is easy to use and results on professional and beautiful images or documents. They're are so many ways to use this site! I love it!

April 5, 2023
Unprompted review
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Reply from Piktochart

Hey Marlene, thank you for taking time to write us this kind review! We're glad to hear about your positive experience with Piktochart for your work. If you ever need any support, feel free to reach us!

Rated 5 out of 5 stars

Customer Service

Very quick, sincere and helpful customer service

April 11, 2023
Unprompted review
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Reply from Piktochart

Thank you for taking time to write us this kind review, Frank! We're glad to hear about your experience and we're always here if you ever need any support related to Piktochart. Cheers!

Rated 5 out of 5 stars

It was easy to navigate the website and…

It was easy to navigate the website and develop our study results. The published article was beautiful and easy to understand for general population.

March 16, 2022
Unprompted review
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Reply from Piktochart

Hey Shiva, thank you for taking time to write us this kind review! We're glad to hear about the visual you've created using Piktochart and hope to support your future work. If you ever need any support, feel free to reach us!

Rated 5 out of 5 stars

Recommended by A Professor

I'm using Piktochart for most of my graphic presentations. I often design PowerPoint layouts in Piktochart and use it for all my infographic assignments. I get comments from my instructors about how professional they look and have been asked if they can share them as exemplary projects.

March 15, 2023
Unprompted review
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Reply from Piktochart

Thank you for the kind review, Janet! We're delighted to hear about your experience with Piktochart and kudos for the great presentations you've created that are recognized by others! Keep it up and feel free to contact us anytime if you need any support with Piktochart. Cheers!

Rated 5 out of 5 stars

The ease of integrating different…

The ease of integrating different elements makes this product great for short and long presentations alike. It differs from Microsoft products but in a good way. I would recommend this to professionals and students.

February 26, 2023
Unprompted review
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Reply from Piktochart

Hey Mike, thank you for this kind review and recommendation! We're delighted to hear about your experience with Piktochart. If you ever need any assistance, feel free to reach us anytime!

Rated 5 out of 5 stars

Piktochart offers something for everyone!

I have used Piktochart for many years for my personal use and also as a teacher. There are so many great templates available and getting started is easy. It is a great tool for students to learn about so they can use it for creating digital portfolios, resumes, and other projects that they may need in the future. I have used it more recently for creating "About Me" and for presentations.

January 5, 2023
Unprompted review
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Reply from Piktochart

Thanks for the kind review, Rachelle! We're grateful for your support of Piktochart throughout the many years and for the impactful work you're doing in the edu sector!

Rated 5 out of 5 stars

Great and easy to use

The user interface is very intuitive and easy to use from templates.
However, I find it difficult to create my own chart and insert data into it from scratch.
But still, I used it for free, had a positive experience, and was able to achieve everything I wanted to do, so Piktochart fully deserves its 5 stars.
Big thanks.

January 9, 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thanks for the kind review, Steph! We appreciate your feedback and hope to better improve our chart maker. If you ever need any support, feel free to reach us!

Rated 5 out of 5 stars

Great helpful service

Great helpful service. thank you

February 19, 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the postive review and we're glad you find Piktochart helpful! Feel free to reach out to us anytime if you ever need any support with Piktochart.

Rated 5 out of 5 stars

Start and End Your Infographic Search Here

Compared with a couple other infographic services, Piktochart is much easier to use and a lot is offered with their free level of service. I was able to create exactly what I wanted in a short period of time, and I e-mailed it to about 60 co-workers. It put important info in a fun, yet professional, format. Looking forward to using it again!

January 27, 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, Shawn! We're delighted to hear about your experience with Piktochart and hats off to you for the great work you're doing with it! Feel free to reach out to us anytime if you ever need any support with Piktochart.

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