pilotmyproperty.co.uk Reviews 

82
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

absolutely terrible. he made my cousin literally move out in 24 hours because the landlord found out people were in there. she also left stuff behind in the air bnb and he kept omitting as to wh... See more

Rated 1 out of 5 stars

had a phone appointment scheduled with Samil at Pilot My Property for 11:30am yesterday. The call was organised by Shamil himself via Calendly, so it was clearly in his diary. I had already sent... See more

Company replied

Rated 1 out of 5 stars

We booked a holiday house for 3 nights. On the way there they didn’t give us the key we contacted them they didn’t respond they didn’t pay us back. We wasted money on lots of items . We couldn’t go on... See more

Company replied

Rated 5 out of 5 stars

Just bought a few Property Documents from these guys, been looking all over the internet for some actual genuine decent copies, had no luck. Someone referred me to Pilot My Property on a group chat... See more

Company replied

Company details

  1. Vacation Rental
  2. Real Estate Agency

Information provided by various external sources

We are enthusiastic about property. Our goal and aim is to provide luxurious Accommodations/Apartments for all guests to stay in. Based in Birmingham, being a creative team, we specialise in managing Airbnb/Serviced Apartments for owners to maximise their rental income with no hassle or stress. For contractors and corporate clients please message us and we will be happy to find you a suitable property for your stay. Looking to invest in Property/Apartments? Drop us a message & we'll be sure to assist, we hope to see you book our properties - See you soon! Team PILOT MY PROPERTY ™


Contact info

1.8

Poor

TrustScore 2 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(82)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cancellation due the world pandemic

Despite the cancellation cost associated with our reservation, due to the pandemic with the covid-19 the host, offered the full free cancellation with all our money back! thank you so much!

March 31, 2020
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello,

Thanks for your review! 🎉
We hope you stay safe & keep well within this current COVID-19 climate.

Hope to see you book our apartments again soon!

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Amazing company with amazing customer service!!!

I booked this apartment for a short break and immediately the costumer service team got in touch and talked me through the process. Help was on hand throughout, and the team remained flexible to accommodate your needs! I would absolutely, without hesitation book this again. I recommend this company to anyone thinking about booking with them. Thank you.

March 25, 2020
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello,

Thanks for your review! 🎉

Hope to see you book our apartments again soon!

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Excellent.

Excellent. Will definitely recommend to all.

March 23, 2020
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello,

Thanks for your review! 🎉
Hope to see you book our apartments again soon!

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Refund

Had our booking for 2weeks time, with what’s happen with the virus we cancelled our trip, cancelled our booking. Our booking was non refundable, but this apartment has offered us a full refund. Time like this is such a kind gesture to offer us a full refund. Once again thank you so much, and would defo book with u in the future.

March 22, 2020
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello,

Thanks for your review! 🎉
We hope you stay safe & keep well within this current COVID-19 climate.

Hope to see you book our apartments again soon!

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Birmingham Stays - The best choice!

Really nice accommodation and a clean place to stay in Birmingham. Walking distance to the restaurants and bars. Lovely quiet area and the apartment was modern. Definitely recommend Pilot My Property when staying in Birmingham, we booked via Booking.com and the check-in process was easy and simple with one link. Parking was easy and free.

March 11, 2020
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello,

Thanks for your review! 🎉
We look forward to host you again.

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

This is an a really clean and well…

This is an a really clean and well appointed apartment in close proximity to the NEC and the Richo arena. As a business traveler #i could not recommend it enough. However as a frequent business traveller, I would like to keep it secret so that it is available every time I have to attend the NEC or the Richo arena for exhibitions

March 6, 2020
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello,

Thanks for your review! 🎉

What a fabulous review, really look forward to host you again for the third time! 😅

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Great stay, very good reliable company!

Great stay, very good reliable company!

Sham replies fast to all my messages and helped me during my stay, will definitely be back again soon to stay in Birmingham.

February 21, 2020
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello Zain,

Thanks for your review!

We really do appreciate the kind words 🎉

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Excellent Is All I Can Really Say!

Excellent all round. Sam is fantstic to deal with. Incredibly informative regarding how to enter the property using videos. Brilliant! Made me feel like I had already been there before when we turned up.

Excellent communiction and friendly approach.

Property was lovely and clean, and a pleasure to stay in. Suited our needs perfectly.

February 17, 2020
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello Stuart,

Thanks for your review!

Thank you for the amazing review, you chose to book direct and got a 10% discount in return 😉
We really do appreciate the kind words about the informative videos on how to enter and the guides 🎉

I'm glad you noticed! 😆

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Perfect location

Perfect location, super cosy and comfortable apartment. Will be back in a heart beat if I’m ever in Birmingham.

February 6, 2020
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello Christopher,

Thanks for your review!

Thank you for the kind words about our apartment and the location. We hope to see you back again soon. 🎉

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Great property knowledge and advice!

I received great advice and feedback during our meeting and this was very valuable!

Thank you again.

January 21, 2020
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello Natasha,

Thanks for your review!

I hope you found our meeting useful and we are glad to be able to assist you with your property journey and answer any questions that you had. 😁🏘

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Amazing company all around

Amazing company all around, if you need your property managed or anything else. These guys are the people to be with!

January 17, 2020
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello Larry,

Thanks for your review!

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Great esperience in Birmingham whit…

Great esperience in Birmingham whit this lovely flat, clean and cosy. Perfectly located in the city centre. Good support of the host.

November 17, 2019
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello Eric,

Thanks for your review! You were a fabulous guest, happy to host you again at our apartments.

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Cosy city centre apartment

Very nice place to stay in Birmingham, perfect for my needs. Central, clean and warm. Well furnished. Hosts were always on hand to help with any issues along the way. Would recommend.

November 7, 2019
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello Jack,

You were a great guest, happy, all the best luck for the future and your business. 🙌🏻

Thanks for your review!

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Excellent service

Excellent service! Fabulous support from the host, highly reccomend Sham! Thank you so much!

November 2, 2019
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello Nazia,

Thank you for your review and kind words about Sham!
We'll be sure to pass on the message, have a great day! ☺️

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Very organised company

Very organised company, their process is fabulous for guests who are booking an apartment. I love the one link entry instructions and digital guidebook.

Will definitely book with pilot my property again. Top management company
.

November 2, 2019
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello Asif,

Thank you for your review we really appreciate it!
Have a great day! ☺️

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Excellent stay

Excellent stay. Well maintained. Owner great with communication. Would definitely stay again.

November 2, 2019
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello Robert,

You were a brilliant guest, happy to host you again at our Birmingham Apartments, all the best luck for the future and your business. 🏆

Thanks for your review!

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Happy with my photos! :)

My experience with pilot my property was great! They really listened to my needs and did an amazing job at taking photos for one of my Investment properties.

I would definitely call you guys again in the future, thank you for your time & efforts! X

October 23, 2019
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello Rubi,

Thank you for your brilliant review, we hope that we can work together again on future projects!

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

Shamil has been excellent

Shamil has been excellent! He has amazing attention to detail and really goes the extra mile to put his customers first - thank you, couldn't recommend enough!

October 23, 2019
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello Kathaleen,

Thank you for your lovely review of our Director!
We treat every client and customer like family! We'll be sure to pass on the message to him, have a great day ☺️

Kind Regards,
Pilot My Property

Rated 5 out of 5 stars

What a fantastic Experience

What a fantastic Experience! Photography was amazing, efficient and swift! I would definitely call you guys again to do the rest of our properties!!! Thank you so much for the fabulous photos I absolutely can't stop staring at them!!

October 10, 2019
Unprompted review
pilotmyproperty.co.uk logo

Reply from pilotmyproperty.co.uk

Hello,

Thank you for your review of Photography Service! ☺️
We hope to work with you in the future on many more property projects.

Kind Regards,
Pilot My Property

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look