The team at pinqponq handled my issue quickly and to my complete satisfaction. The team was always very friendly and accommodating. The products are excellent as well. Thank you very much!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A seam on a shoulder strap of my backpack went off, I have received a prompt and friendly response and offer to send it for repair or to be refunded for fixing it myself. A good experience overall.... See more
Company replied
I bought a coat that never arrived and when I inquired about my order it took forever for them to figure out what was wrong. Then I was finally informed that DHL had said I refused the order even thou... See more
Company replied
I own a pingponq backpack since December, 2015. I have recently shared out to them to share that after now almost 9 years the first and small defect has occurred. I mean, I cannot remember myself e... See more
Company replied
4.5
Excellent
321 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
hassle free replacement
After little less than a year the zipper on my Komut Medium broke. I reached out to pinqponq and they quickly offered to replace my faulty backpack with a new one - I was even able to select a larger and slightly more expensive model that more fits my needs right now - without additional cost. Thank you for great customer service!
November 28, 2023
Unprompted review
Reply from pinqponq.com
Dear David,
thank you so much for your positive review.
We are happy to hear that you are satisfied with our customer service.
Please do not hesitate to contact us if you have any questions.
All the best
Your Customer Happiness Team
of pinqponq
Reply from pinqponq.com
Dear Yasmina,
thank you very much for your positive feedback!
All the best
Your Customer Happiness Team
of pinqponq
Absolute love products
Easy check-out and fast delivery. But most importantly: great products. Totally in love!
September 18, 2023
Unprompted review
Reply from pinqponq.com
Dear Nils,
thank you very much for your positive feedback!
Enjoy your new products. :)
All the best
Your Customer Happiness Team
of pinqponq
Excellent customer support for longliving products
Out of my own fault I broke a part of my pinponq-backpack.
When e-mailing the pingponq-support, the staff immediately responded and shipped the spare part without any charge, without wanting to see an proof of purchase and without asking how old the backpack was. (It was already five years old and has been in constant use)
March 6, 2023
Unprompted review
Reply from pinqponq.com
Hey Jan,
thank you so much for your positive review. We are pleased to hear that you are happy with our service and also with your backpack, that you've been using for five years already! :)
Please do not hesitate to reach out to us, whenever you have any questions or concerns.
All the best
your Customer Happiness Team
from pinqponq
Nice Pants. next to criminal customer Support
got Trackpants which where nice in the beginning but then 2 holes nexts to the front pockets appeared(symmetrical on both sides (clearly a production flaw)). Customer Service tried to withhold my Right of Warranty(which is mandatory in Germany and nothing the company has to accept or can do anything about)
March 10, 2023
Unprompted review
Reply from pinqponq.com
Hey Harrie, thank you so much for your honest feedback. We are very sorry, that you did not have a nice experience with our products and service.
Unfortunately, I could not find the conversation about the flaw or your order, which is why I cannot explain the case to you in detail However, if there are still some questions or things, you would like to clarify, please feel free to reach out to us via mail: info@pinqponq.com
We will take a look into the matter and assist you with further steps and how to proceed with your reclamation.
We are again sorry for the inconveniences.
All the best,
the pinqponq Customer Happiness Team
Bad sending service
Bad sending service. The bag was sent back without any reason as my name is correctly written and in fact there was someone home. If you are buying here expect some trouble with the sendings and if you need it for something specifically at least with more than a week.
They say it’s carbon neutral but having to send the bag twice don’t think it’s the best solution. The shipment should be better as you don’t have a store where we can find everything from the website.
I wanted this bag for a big holidays a d will end up having to buy another brand.
June 8, 2022
Unprompted review
Reply from pinqponq.com
Dear Elisabeth,
thank you very much for your feedback.
I am very sorry that you had a bad experience with the shipping company we're working with.
We will forward your feedback internally. Please note that we do not always control all aspects of the delivery and cannot directly influence some aspects of the process.
Thank you for your understanding. Please do not hesitate to contact us if you have further questions.
All the best,
Your Customer Happiness Team
of pinqponq
Confusing customer service experience
Confusing customer service experience.
DPD was meant to be delivering my parcel, but for some reason, their tracking was saying they tried to deliver it, but couldn't find the address. I contact pinqponq customer service about this, but kept getting back confusing responses.
"Your parcel has been redirected."
"If it's not delivered by next week contact us."
The bag has been sitting in a warehouse about 5 kilometers from my house for over a week. It seems like DPD have got their wires crossed about the address, but pinqponq aren't able to pick up the phone
September 9, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.