Pizza Pilgrims: Pizza In The Post Reviews 266

I went to Canary Wharf the service and food was beyond exceptional

That was not a pizza as we know pizza’s that was like sour bread with topping on it we are from Australia if that was served up the place would be out of business

So we went to the one in Cardiff I get it was busy because of rugby and everything we booked a table they told us about 5 minutes wait we stood where we can because it was so crowded we didn't have any to stand we stood there for a few minutes staff was awful pushing telling people to move and one staff said to us we need to move we tried saying that we can't we waiting for a table and she didn't even care Don't GO TO CARDIFF ON A RUGBY DAY lucky we didn't actually pay for the table we just booked Fix you staff

I visited this evening with my husband and had mixed feelings. The food was genuinely amazing—the pizza was delicious and the Nutella Ring dessert was a 10/10. The decor is also lovely and the waiter was initially very friendly.

​However, the service dropped off significantly towards the end. We were left waiting for a long time to order dessert as the floor was empty, though we could hear staff giggling in the back for quite a while. Most concerning was an incident at the end of the night: while I was waiting for my husband, a staff member dropped a long, heavy metal awning bar. It almost hit my head and shattered a glass on our table.

​While the staff member said "sorry" once or twice, they then disappeared. No one checked if I was okay, even though I was left picking shards of glass off myself and out of my husband’s bag of new clothes. It was actually the customers at the next table who stepped in to check on me. It’s a shame because the food is great, but the lack of safety and post-incident care was very disappointing.

Mozzarella sticks had the best cheesepull ever. Pizza tasted fresh got extra pepperoni on pizza, nice staff highly recommended!

Good quality pizzas. Quick customer service, Cambridge branch.

Myself and my friend ate at Pizza Pilgrim Rose St Edinburgh 4/12/25. We were extremely disappointed with the quality of the pizzas. I had a few questions with regard to pizza toppings and type of cheese and found our server quite dismissive and unhelpful to the point where she was annoyed with my questions. When the pizzas arrived, the bases were undercooked, yet charred on the top. I left half my pizza on the plate as it tasted so bad. My friend left most of hers. Our server took our plates away no questions asked how we enjoyed our meal. We couldn't believe it and then when the bill arrived we noted a service charge had cheekily been added to the bill but marked as "optional". Beggars belief. Won't be returning and wouldn't recommend to anyone.

Visited Birmingham site.
Waited 10 minutes to order, lemonade eventually arrived and was tasteless with massive spring of mint.
Table next to use had to chase their order.
Table other side not cleared and had to chase their bill.
Had to chase order twice. When it arrived mine was like warm.
Staff standing around instead of services Ng customers.
Won't be returning

Perfect service. Delicious food. Beautiful decor and good vibes.🍕😁

Paid £25 with discount code for the pizza club membership which includes a kit for two pizzas and a voucher for any two pizzas in their restaurant. I’ve eaten at Pizza Pilgrims in London a few times and the pizza is amazing. I’m sure the kits would be, if they were actually delivered.
The website says they use DPD, they don’t.
DHL text and emailed a time-slot, then tried to deliver as soon as I went out to the shop, and didn’t even try to call me. This was over 90 minutes before the time slot.
No way to speak to a human at DHL and now they’ll redeliver the next working day (3 days away) a package of mouldy food, which I’ll have to refuse.
£30 is great value, but only if you actually get the package. Now I am out of pocket with no pizza kit and no voucher to use in the restaurant.
I know this isn’t their fault but why lie about which courier you use and instead use one who will just deliver whenever they like?

I’ve now cancelled my pizza club membership without even being able to try it at all. What’s the point if it can’t be delivered?

I’ll be happy to update this review should Pizza in the post get back to me and offer redelivery with DPD or a refund.

Discrimination against males using toilet

i have been ordering from thee guys for 3 years now, the pizza itself and ingredients are generally very good; just a shame they are so let down by their very poor customer service! over the years the ingredients have changed and sometimes the amounts and quality are all different and sometimes very poor. the worst thing is their delivery, they just can not seem to get the day or any notification right, despite me asking so many times and them promising it will be right it is just not! added to that only contact is an email and it takes far too long to get any reply, so sadly disappointed as love the pizza but will be cancelling due the the service!

You ruined my exam, I hope you shut down

Rude waitress and excellent pizza in Chelsea

The pizza in the post option is brilliant. I’ve always enjoyed the pizzas in the restaurants, so to have the option to make these at home is amazing! The customer service from Pizza Pilgrims is absolutely fantastic as well, special shout out to Tobi who went above and beyond to ensure everything was perfect for me. Thanks once again. Pizza Pilgrims is genuinely the tastiest pizza out there

I order pizza pilgrims dough for my ooni and it’s great quality even once it’s been frozen, makes delicious pizzas. They’re also super helpful and responsive over email with orders, for example allowing me to swap in 2 gluten free dough balls to my order for my niece who has PKU. Definitely recommend.

Expensive for what it is can of coke £3.50 rediculous also the toppings just fell off the base and was very greasy.

£23.50 for a pizza and a can of coke daylight robbery

Very disappointed I would not advise going here

The delivery from Pizza Pilgrims has given my wife terrible food poisoning. The pizza tasted very odd and, luckily, she only ate a small amount of it. The pizzas were also stone cold when they arrived (all 4 of them) - I have the pizza and I am getting it prepared to submit to a lab for testing.

After a disappointing first trial when delivery issues meant a birthday treat failed to turn up for several weeks, very pleased that our 2nd use of Pizza Pilgrims more than delivered. Pizzas were delicious, easy to make and kits kept us all engaged. Excellent family treat, good to see new delivery arrangement is working so well too !

Don’t buy from this pizza shop they don’t get your order right and there’s can just about speak English