Visited Birmingham site. Waited 10 minutes to order, lemonade eventually arrived and was tasteless with massive spring of mint. Table next to use had to chase their order. Table other side not c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not actually been inside the N4 location, but live local so I pass daily. The unhygienic working practices of some of the staff are appalling. This week alone I've witnessed one guy rubbing out his... See more
Company replied
Four years ago I discovered I was gluten intolerance and the thing I missed most was pizza. The GF version at Pizza Express, Zizzi and every other restaurant or take out I went to were appalling. Th... See more
We ordered a large amount of kits to be delivered to some 80 addresses around the country for a work celebration. Service was seamless from start to finish, and having a live online cookalong chef was... See more
Company replied
Company details
Written by the company
Ever since our “Pizza Pilgrimage” through Italy in 2012, we have dedicated every waking moment to the pursuit of the best Neapolitan pizza. Our frying pan pizza kits assemble all the amazing ingredients we use in our pizzerias - so you can make the best possible Neapolitan pizza in your own home.
Contact info
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Poor Customer Service, great Pizza
The Pizza was great, but the music was hard rock or the sorts, totally unsuitable during the lunch meal...and the staff just refused to change it...The only explanation? "We can't change the music!"
Since it is Cristmass, you could at least listen to your customers and change the music when kindly asked...They only spend half an hour in the restaurant..But the bad memory stays...
Won't disappoint
Ordered a kit for the first time and it was so good! Haven't had pizza like that since I went to Rome. We had the double pepperoni and spice honey. Would definitely buy again and was very easy to make. Thanks! My husband raved to his family about it and now they will be buying one too.
Great pizza !!
Great pizza !!! We received an excellent service from Germano ! Very Nice Italian and super polite !!
At the end he add a yummy biscuit to ur coffe !
Pizza in the post. Oh my god!
I didn't think cooking a decent pizza at home was possible. How wrong was I? Had the honey pepperoni one. It was incredible. 10/10!
Pizza Pilgrim Pizza Kit - Amazing product!!!
A MASSIVE thank you for sending your fabulous Pizza Kits to our BBO PA Network Awards Event, your support and generosity is really appreciated!
The Pizza Kit is an incredible gift, delivered to us on time and very easy to organise - perfect customer service.
The Pizza's were gifted to all our Award Winners and were the talking point of the evening!
Fabulous product! Keep up the good work!
All at BBO PA Network. xx
Super recommend!!
The food are great and staff are very nice
Especially germano
Amazing pizza in Pizza Pilgrims…
Amazing pizza in Pizza Pilgrims Queensway. Been there two nights in the row, that's how much I liked it. And the staff is so nice and professional. Loved it!
Pizza Pilgrims Queensway
Pizza Pilgrims Queensway is the best pizza. Absolutely delicious. Don't forget to try the desert pizza!!
Last night we spent the evening in…
Last night we spent the evening in pizza pilgrims in Camden and we had such an amazing time and great pizza!
Big thanks to Angela for the service :)
Quick service and really good food
Just super tasty
Just super tasty, Love to the place also. Surprisingly I have met my uni friends there .. haha ..
Horrible service in Covent Garden!
I visited the branch in Covent Garden with my friends on Saturday 25/09/21. It was a table of 6 and were sat in the downstairs area. We have seen the waiter in 2 occasions: to take the order and deliver the pizzas. After that, no waiter has come to the table to ask about the pizza, to clear the table from the plates or ask if we needed any more drinks or food. We even had to go upstairs to ask for our bill. And this is when we saw some of the staff again, when we had to pay. We felt like no one cared and we were even told that they had relaxed cause it was not busy...well you cannot leave customers with no service at all!Horrible experience. Gave 2 stars cause the pizza was apparently good, mine was gluten free and not mad about it!
Another let down!!
#114335
Second week in a row, no delivery! Totally useless and a big waste of time, and money.
Their customer service phone number just goes to someone’s mobile EE voicemail. Leave a message, no one calls back.
I’ll be seeking another refund, deleting my account, requesting off their mailing list... and that’s all I’ll get for the massive waste of time, and my failed attempts to sort it out.
TOTAL DISAPPOINTMENT, poor service, rubbish communication!
Avoid at all costs!, or if you do place an order, make sure you have a backup for when you wait all day with no idea or communication of what’s happening, until nothing shows up.
Dominos it is!

Reply from Pizza Pilgrims: Pizza In The Post
We had an amazing meal with the LOVELY…
We had an amazing meal with the LOVELY Lety, so friendly and helpful, we had a Nutella tiramisu which was DELICIOUS !! LOVELY setting, absolutely recommend

Reply from Pizza Pilgrims: Pizza In The Post
First time visiting
First time visiting, absolutely mouthwatering delicious pizza.
Lovely staff ,a must to try ,looking forward to ordering make a pizza at home .
Just around the corner from Waterloo station .

Reply from Pizza Pilgrims: Pizza In The Post
Me my friend and our girls visited…
Me my friend and our girls visited Pizza Pilgrims in Camden today, We were greeted With warm welcoming staff, service was fantastic and food was absolutely delicious, fresh and sooo tasty !! Definitely will go again 😊
Thank you !
Insha Hothi

Reply from Pizza Pilgrims: Pizza In The Post
Thank You Raffaele
really good pizza , I enjoy as well the sides(mac and cheese reccomended) and excellent customer service ( in particular Raffaele was amazing with us). Experience to try again if you like the stonebaked italian style pizza.

Reply from Pizza Pilgrims: Pizza In The Post
Health hazard
Not actually been inside the N4 location, but live local so I pass daily.
The unhygienic working practices of some of the staff are appalling.
This week alone I've witnessed one guy rubbing out his nostrils like a coke fiend before handling food, and another scratching the eczema on his elbows before handling napkins.
I'm so glad they have the food prep in the front window so these disgusting acts can be seen by the public.

Reply from Pizza Pilgrims: Pizza In The Post
Great place for pizza lovers
We had such a great evening at Pizza Piligrims Kingly! Super delicious food and amazing service, although we had to wait for our order for quite some time. Anyway, great place for pizza lovers. Highly recommend.

Reply from Pizza Pilgrims: Pizza In The Post
Delicious and super easy!
Thanks @pizzapilgrims for the vouchers for to try your pizza in a pan pizza!! We chose the wild mushroom and truffle and it was insane!! I probably made it a bit too small but the dough was light and fluffy and the flavour combinations were just gorgeous! So quick and easy to make too! I'll defo be recommending it to clients!

Reply from Pizza Pilgrims: Pizza In The Post
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.


