Pizza Pilgrims: Pizza In The Post Reviews 266

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Visited Birmingham site. Waited 10 minutes to order, lemonade eventually arrived and was tasteless with massive spring of mint. Table next to use had to chase their order. Table other side not c... See more

Rated 1 out of 5 stars

Not actually been inside the N4 location, but live local so I pass daily. The unhygienic working practices of some of the staff are appalling. This week alone I've witnessed one guy rubbing out his... See more

Company replied

Rated 5 out of 5 stars

Four years ago I discovered I was gluten intolerance and the thing I missed most was pizza. The GF version at Pizza Express, Zizzi and every other restaurant or take out I went to were appalling. Th... See more

Rated 5 out of 5 stars

We ordered a large amount of kits to be delivered to some 80 addresses around the country for a work celebration. Service was seamless from start to finish, and having a live online cookalong chef was... See more

Company replied

Company details

  1. Pizza Delivery

Written by the company

Ever since our “Pizza Pilgrimage” through Italy in 2012, we have dedicated every waking moment to the pursuit of the best Neapolitan pizza. Our frying pan pizza kits assemble all the amazing ingredients we use in our pizzerias - so you can make the best possible Neapolitan pizza in your own home.


Contact info

2.9

Average

TrustScore 3 out of 5

266 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Poor Customer Service, great Pizza

The Pizza was great, but the music was hard rock or the sorts, totally unsuitable during the lunch meal...and the staff just refused to change it...The only explanation? "We can't change the music!"
Since it is Cristmass, you could at least listen to your customers and change the music when kindly asked...They only spend half an hour in the restaurant..But the bad memory stays...

December 16, 2021
Unprompted review
Rated 5 out of 5 stars

Won't disappoint

Ordered a kit for the first time and it was so good! Haven't had pizza like that since I went to Rome. We had the double pepperoni and spice honey. Would definitely buy again and was very easy to make. Thanks! My husband raved to his family about it and now they will be buying one too.

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great pizza !!

Great pizza !!! We received an excellent service from Germano ! Very Nice Italian and super polite !!

At the end he add a yummy biscuit to ur coffe !

December 12, 2021
Unprompted review
Rated 5 out of 5 stars

Pizza Pilgrim Pizza Kit - Amazing product!!!

A MASSIVE thank you for sending your fabulous Pizza Kits to our BBO PA Network Awards Event, your support and generosity is really appreciated!

The Pizza Kit is an incredible gift, delivered to us on time and very easy to organise - perfect customer service.
The Pizza's were gifted to all our Award Winners and were the talking point of the evening!
Fabulous product! Keep up the good work!
All at BBO PA Network. xx

November 18, 2021
Unprompted review
Rated 2 out of 5 stars

Horrible service in Covent Garden!

I visited the branch in Covent Garden with my friends on Saturday 25/09/21. It was a table of 6 and were sat in the downstairs area. We have seen the waiter in 2 occasions: to take the order and deliver the pizzas. After that, no waiter has come to the table to ask about the pizza, to clear the table from the plates or ask if we needed any more drinks or food. We even had to go upstairs to ask for our bill. And this is when we saw some of the staff again, when we had to pay. We felt like no one cared and we were even told that they had relaxed cause it was not busy...well you cannot leave customers with no service at all!Horrible experience. Gave 2 stars cause the pizza was apparently good, mine was gluten free and not mad about it!

September 29, 2021
Unprompted review
Rated 1 out of 5 stars

Another let down!!

#114335

Second week in a row, no delivery! Totally useless and a big waste of time, and money.

Their customer service phone number just goes to someone’s mobile EE voicemail. Leave a message, no one calls back.

I’ll be seeking another refund, deleting my account, requesting off their mailing list... and that’s all I’ll get for the massive waste of time, and my failed attempts to sort it out.

TOTAL DISAPPOINTMENT, poor service, rubbish communication!

Avoid at all costs!, or if you do place an order, make sure you have a backup for when you wait all day with no idea or communication of what’s happening, until nothing shows up.

Dominos it is!

September 17, 2021
Unprompted review
Pizza Pilgrims: Pizza In The Post logo

Reply from Pizza Pilgrims: Pizza In The Post

Hi Gaz,

Apologies again, I can see that the team have been in touch today. As we don't do our own deliveries, sometimes it can be a bit tricky once a kit leaves us. We try and follow up as soon as an issue is flagged to us. We want everyone who orders a kit to have the best experience possible so we are really sorry it isn't the case now, as I mentioned, sometimes deliveries just don't go the way we'd really want them too.
I'm glad someone is speaking with you via email now and we'll get a kit over to you with lots of love soon!

Thanks
Team Pizza Pilgrims x

Rated 5 out of 5 stars

We had an amazing meal with the LOVELY…

We had an amazing meal with the LOVELY Lety, so friendly and helpful, we had a Nutella tiramisu which was DELICIOUS !! LOVELY setting, absolutely recommend

September 5, 2021
Unprompted review
Pizza Pilgrims: Pizza In The Post logo

Reply from Pizza Pilgrims: Pizza In The Post

Hey Sophie,

So glad you had a lovely visit to Pizza Pilgrims. The nutellamisu is pretty special!

Team Pizza In the Post x

Rated 5 out of 5 stars

First time visiting

First time visiting, absolutely mouthwatering delicious pizza.
Lovely staff ,a must to try ,looking forward to ordering make a pizza at home .
Just around the corner from Waterloo station .

August 29, 2021
Unprompted review
Pizza Pilgrims: Pizza In The Post logo

Reply from Pizza Pilgrims: Pizza In The Post

Hey Susan,

So glad to hear you had a lovely visit to Pizza Pilgrims Waterloo!
Team Pizza In the Post x

Rated 5 out of 5 stars

Me my friend and our girls visited…

Me my friend and our girls visited Pizza Pilgrims in Camden today, We were greeted With warm welcoming staff, service was fantastic and food was absolutely delicious, fresh and sooo tasty !! Definitely will go again 😊
Thank you !
Insha Hothi

August 24, 2021
Unprompted review
Pizza Pilgrims: Pizza In The Post logo

Reply from Pizza Pilgrims: Pizza In The Post

Hey Insha,

Thanks for your kind words about Pizza Pilgrims Camden, really means a lot and we'll be sure to share it with them!
Team Pizza In the Post x

Rated 5 out of 5 stars

Thank You Raffaele

really good pizza , I enjoy as well the sides(mac and cheese reccomended) and excellent customer service ( in particular Raffaele was amazing with us). Experience to try again if you like the stonebaked italian style pizza.

August 23, 2021
Unprompted review
Pizza Pilgrims: Pizza In The Post logo

Reply from Pizza Pilgrims: Pizza In The Post

Hey Ylenia,

Thanks so much for your kind words, we'll be sure to tell Team Pizza Pilgrims about your experience!

Team Pizza In the Post x

Rated 1 out of 5 stars

Health hazard

Not actually been inside the N4 location, but live local so I pass daily.
The unhygienic working practices of some of the staff are appalling.
This week alone I've witnessed one guy rubbing out his nostrils like a coke fiend before handling food, and another scratching the eczema on his elbows before handling napkins.
I'm so glad they have the food prep in the front window so these disgusting acts can be seen by the public.

July 28, 2021
Unprompted review
Pizza Pilgrims: Pizza In The Post logo

Reply from Pizza Pilgrims: Pizza In The Post

Hey There,

We are currently in the process of opening our newest restaurant - the site you have mentioned is actually not opened yet. We take food safety very seriously and pride ourselves on ensuring we follow the highest standard of HACCP.

This page is mainly for pizza in the post feedback but if you do have any more issues, we'd love to hear them and sort them out so drop us a line at info@pizzapilgrims.co.uk and we can do our best to help you there.

Thanks
Team Pizza in the Post x

Rated 4 out of 5 stars

Great place for pizza lovers

We had such a great evening at Pizza Piligrims Kingly! Super delicious food and amazing service, although we had to wait for our order for quite some time. Anyway, great place for pizza lovers. Highly recommend.

July 23, 2021
Unprompted review
Pizza Pilgrims: Pizza In The Post logo

Reply from Pizza Pilgrims: Pizza In The Post

Hiya Riley

Thanks so much for this lovely review of our busy Kingly site!

We're so happy you had such a nice time and hope to see you again soon,

Emma
Customer Care

Rated 5 out of 5 stars

Delicious and super easy!

Thanks @pizzapilgrims for the vouchers for to try your pizza in a pan pizza!! We chose the wild mushroom and truffle and it was insane!! I probably made it a bit too small but the dough was light and fluffy and the flavour combinations were just gorgeous! So quick and easy to make too! I'll defo be recommending it to clients!

July 23, 2021
Unprompted review
Pizza Pilgrims: Pizza In The Post logo

Reply from Pizza Pilgrims: Pizza In The Post

Hiya Luce

What fantastic feedback, thanks so much!

So very happy you enjoyed your experience with us and hoping to provide pizza for you again soon :)

Take care,
Emma

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