Pizza Pilgrims: Pizza In The Post Reviews 266

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Visited Birmingham site. Waited 10 minutes to order, lemonade eventually arrived and was tasteless with massive spring of mint. Table next to use had to chase their order. Table other side not c... See more

Rated 1 out of 5 stars

Not actually been inside the N4 location, but live local so I pass daily. The unhygienic working practices of some of the staff are appalling. This week alone I've witnessed one guy rubbing out his... See more

Company replied

Rated 5 out of 5 stars

Four years ago I discovered I was gluten intolerance and the thing I missed most was pizza. The GF version at Pizza Express, Zizzi and every other restaurant or take out I went to were appalling. Th... See more

Rated 5 out of 5 stars

We ordered a large amount of kits to be delivered to some 80 addresses around the country for a work celebration. Service was seamless from start to finish, and having a live online cookalong chef was... See more

Company replied

Company details

  1. Pizza Delivery

Written by the company

Ever since our “Pizza Pilgrimage” through Italy in 2012, we have dedicated every waking moment to the pursuit of the best Neapolitan pizza. Our frying pan pizza kits assemble all the amazing ingredients we use in our pizzerias - so you can make the best possible Neapolitan pizza in your own home.


Contact info

2.9

Average

TrustScore 3 out of 5

266 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Mother's Day pizza didn't arrive

Ordered a mother's Day pizza in the post to arrive the day before. Got an email to say it would arrive the day after mother's Day(!), then two from PP correcting this to say it would arrive on time. It didn't. No number to call and they don't respond to tweets. Will never give them my money again.

March 13, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey There,

I'm so sorry to hear all of this, if you haven't already please do drop us a line at pizzakits@pizzapilgrims.co.uk so we can look into this for you.

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Dough to die for!!!

Dough to die for!!!
We had the Nduja pizza and were amazed at the quality. The video was really comprehensive and the method easy to follow. The topping ingredients are of an exceptional quality.
The frying pan/grill method is genius and gets an authentic result.
The star of the show however is that dough. Light and airy, crispy yet chewy. The quality shines through.
Highly recommend.

March 12, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hello!

Thanks so much for your kind words, the dough is definitely out of this world!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Really great pizza

Really great pizza, quality ingredients and a lot of fun. Recommend the chili honey!

March 9, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Toby,

Thanks so much, the chilli honey is such a game changer!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

The best pizza we've had outside of Italy!

The best pizza we've had outside of Italy!! Also really fun to make. Excellent customer service. Definitely recommending to friends and family. Ordering for our parents as a treat. Thanks PizzaPilgrims! x

February 24, 2021
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Reply from Pizza Pilgrims: Pizza In The Post

Thanks so much Jane! So glad you enjoyed it :)

Team Pizza Pilgrims x

Rated 5 out of 5 stars

A wonderful experience

Pizza’s were delicious! Easy to follow instructions and everything you need included with the kit - even flour for dusting the surface for the dough! Will be ordering again for sure! Had a problem with the delivery but it was resolved quickly, the customer service was fantastic!

February 24, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Thanks for your kind words Ellie!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Incredible

I wasn’t sure what to expect but it was amazing! So easy to do and the video instructions really helped. They are generous on the toppings and everything tastes amazing. One of the best pizzas I’ve had in a long time

February 23, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Tom,

It means so much to us that you loved it!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Thrilled with my gift purchase

Sent the valentines pizza package to my son and his fiancee as a gift. They really loved it. Said it was great fun and easy to make and looked and tasted amazing - pepperoni with the spicy honey - they made nutella dough balls for dessert. Absolutely made up with my gift idea and will be sending one to my daughter for Easter.

February 21, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Sharon,

So glad to hear it went down a treat!
Team Pizza Pilgrims x

Rated 5 out of 5 stars

One of my best pizzas ever

Ordered a truffle and mushroom pizza with aperol spritz and nutella ring for Valentine’s Day. Has to be one of the top two best pizzas I’ve ever had (The other was hot out of a pizzeria in Italy and recommended by a local). The ingredients are superb and the whole experience of watching their video and making it at home made the whole thing into an experience. Thoroughly impressed. Made a boring lockdown week much more fun and interesting. Well done Pizza Pilgrims

February 20, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Sarah,

Thank for you your incredibly kind words!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

What a Good Idea

Followed up the "lead" from our son and ordered the Valentine package. Excellent pizza with really tasty topping and that was the first time the chef (my wife) had made pizza. The dessert was good too.
Would certainly recommend.

February 19, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Mr B,

Sounds like we need to hire your son! Glad you enjoyed it!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Fantastic! Definitely recommend

Fantastic! I don’t usually opt for pizza, but OMG! So easy to make, lots of fun and not gona lie, one of the tastiest pizzas I’ve ever made! Did not expect that! Definitely doing this again, it’s such a nice treat! Thanks for making me like pizza again :-)

February 18, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Becca,

We converted you! Thanks for your kind words!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Really brilliant service

Really brilliant service. Had a slight issue with my order (received the wrong one) but was so impressed by their customer service and how quickly and professionally it was dealt this. A really fantastic concept for lockdown too- makes any evening a bit special. Will definitely be ordering from them again!

February 16, 2021
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Flora,

Thanks so much for the kind words, so glad you enjoyed it!

Team Pizza Pilgrims x

Rated 3 out of 5 stars

Great idea for us and the kids

Great idea for us and the kids. Fortunately I have a pizza stone so was able to cook it really easily in the oven and we loved the aperol :-) Unfortunately the dough and tomato base was really salty which ruined the taste a bit.
Dan

February 14, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Dan,

Thanks for the feedback, sorry to hear you had some issues, if you haven't already, drop us a line at pizzakits@pizzapilgrims.co.uk so we can look into this?

Thanks
Team Pizza Pilgrims x

Rated 5 out of 5 stars

Brilliant pizza

We’ve ordered many a pizza in the post during lockdown. We had a slight issue with our most recent box. I contacted customer services who were more than helpful and solved everything to our satisfaction. Would highly recommend!

February 13, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Holly,

So glad to hear this! Thank you :)

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Great pizzas

Great pizzas, so much fun making them and even more fun eating them. The double pepperoni with spicy honey is just so delicious.

Fantastic customer service from Kate.

Already placed another order for next weekend and recommending Pizza In The Post to all our friends.

February 13, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey there!

Thanks so much for the kind words, Kate is pretty amazing!

Thanks
Team Pizza Pilgrims x

Rated 5 out of 5 stars

We loved it!

We had the mushroom kit and were delighted with it. Really good quality ingredients, lovely dough and so much fun to put together too. Who knew you could make such great, authentic pizza with a frying pan and grill?! We were impressed that all the packaging was recyclable or compostable. The wool cooling packs are ingenious. We’ll definitely be buying again. It would be nice to have a few more meat-free options to choose from.

February 11, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Sarah,

So glad you enjoyed the mushroom and truffle kit! We think the woolcool is pretty cool too!

Thanks
Team Pizza Pilgrims x

Rated 5 out of 5 stars

Highly recommend....

Bought a pizza kit for a family members birthday - the recipient described the pizza as fresh, lovely and the pesto dipping sauce as delicious. A fantastic alternative lock down birthday gift. Would highly recommend and will definitely order again. Thank you Pizza Pilgrims!!

February 9, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Mrs T,

Thanks so much for the kind words, so glad to hear you could make someones birthday a little more special with the kit!

Thanks
Team Pizza Pilgrims x

Rated 1 out of 5 stars

No pizza on the day we were promised

Specified a delivery date as requested .... but no pizza. No up to date tracking info on dpd, no answer on pilgrims phone and no response to Twitter or Instagram contact. We now have no food in for dinner - suggest you have a backup plan

February 9, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Carol! So sorry to hear this, have you dropped us a line at pizzakits@pizzapilgrims.co.uk - as we manage everything through there, we will definitely respond. Also see you dropped us a line on IG 20mins ago and we've popped over a response! We will get this sorted!

Rated 5 out of 5 stars

Customer with an Aga

Most fantastic frying pan pizza kit which was delivered this morning. Was extremely impressed as we have an Aga and being a little wary, watched the helpful video and found that there was little difference in adaptation to make the pizza as per the instructions. It was probably more evenly cooked and crispy underneath than a conventional cooker - Yay!
The tomato sauce is the key for this pizza - absolutely delicious and very authentic, loved the whole presentation which is well thought through, and the eating was sublime.

February 8, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Maraki,
thanks for your feedback, pizza on an aga sounds amazing!

Rated 5 out of 5 stars

Absolutely Brilliant

This gave a whole new vibe to our Saturday night takeaway night.
The instructions were very easy to follow and the videos are great if you are not sure on the technique needed. Was very fun and simple to do but tasted amazing!
The Nutella ring is very moreish!
Highly recommend Pizza in the Post to all :)

February 8, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Jade,
So glad you enjoyed the kit! Who knew frying pans would be the way forward!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Fantastic

A fantastic experience and a delicious pizza. I highly recommend and will definitely order this again!

February 8, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Thanks Grace!

Team Pizza Pilgrims x

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