Pizza Pilgrims: Pizza In The Post Reviews 266

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Visited Birmingham site. Waited 10 minutes to order, lemonade eventually arrived and was tasteless with massive spring of mint. Table next to use had to chase their order. Table other side not c... See more

Rated 1 out of 5 stars

Not actually been inside the N4 location, but live local so I pass daily. The unhygienic working practices of some of the staff are appalling. This week alone I've witnessed one guy rubbing out his... See more

Company replied

Rated 5 out of 5 stars

Four years ago I discovered I was gluten intolerance and the thing I missed most was pizza. The GF version at Pizza Express, Zizzi and every other restaurant or take out I went to were appalling. Th... See more

Rated 5 out of 5 stars

We ordered a large amount of kits to be delivered to some 80 addresses around the country for a work celebration. Service was seamless from start to finish, and having a live online cookalong chef was... See more

Company replied

Company details

  1. Pizza Delivery

Written by the company

Ever since our “Pizza Pilgrimage” through Italy in 2012, we have dedicated every waking moment to the pursuit of the best Neapolitan pizza. Our frying pan pizza kits assemble all the amazing ingredients we use in our pizzerias - so you can make the best possible Neapolitan pizza in your own home.


Contact info

2.9

Average

TrustScore 3 out of 5

266 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Delicious pizzas and excellent overall…

Delicious pizzas and excellent overall service. High quality ingredients and simple to follow instructions made for a great fun evening. Ordering and delivery really easy and very efficient. All items arrived in perfect condition. A brilliant option until we can get back to the restaurant. Well done and thank you Pizza Pilgrims team!

February 7, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Nicola,

Thanks so much for your kind words - honestly means the world!

Team Pizza Pilgrims x

Rated 1 out of 5 stars

No show

We paid a £5 delivery fee for a selected date and the product still hasn’t arrived over 48 hours later.

I have finally had an email response and they are only offering a refund.

I would expect better compensation for a ruined Friday evening, I will not be using their service again.

February 7, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey There!
So sorry to hear this, unfortunately as we don't manage the delivery we do try and do our best to fix it, feel free to drop us a line if you like and we'll have another crack!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Unfortunately I had to contact Pizza Pilgrims as the courier was going to be up to 24hours late. They came back to me really quickly and offered a refund or a new kit. I chose a new kit and it came just 2 days after my original date. The instructions were easy to follow, lovely ingredients and me and my husband loved the pizza. Already recommended to friends and family and orders have been placed. Thank you Pizza Pilgrims, looking forward to the next one.

February 5, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Emma,

Thanks for your kind words! So glad to hear you and your husband enjoyed them and hope you keep enjoying them!

Team Pizza Pilgrims x

Rated 4 out of 5 stars

Tasty

Tasty would try a different one

February 5, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Matt,

Thanks! I recommend the double pepperoni!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Excellent

A really good experience! Delivery time very accurate and cold storage pack worked well. Instructions and product labelling clear and obvious. Good fun to make and very tasty! Particularly enjoyed the Nutella ring dessert. Would definitely recommend and order again!

February 3, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Matt,

Thanks for the kind words, the Nutella ring is definitely a crowd pleaser!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Super Awesome!! 5*

Love the brand and the pizzas in the restaurant and was really happy that Pizza Pilgrims have managed to deliver the same great taste though the post. Plus we had a great time putting it all together. Will be ordering again.

February 2, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Barry,

So glad you enjoyed it!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Team Zoom Session with Pizza at Greensill

We used Pizza Pilgrims for a team bonding event over zoom. Pizza kits were sent to all the home addresses of those in the team and we all had a fun experience making pizza all together whilst chatting and catching up. The pandemic has changed the way we do things but little incentives like this are fab ways to connect with your team whilst having fun! Excellent service and a great way to connect - and who doesn't love a pizza!

February 2, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey There!

So glad we were able to be a part of your team catch up!

Team Pizza Pilgrims x

Rated 4 out of 5 stars

Fun to prepare and delicious to eat

I received the pizza by mail and had a lot of fun preparing them. The instructions were easy to follow and enough toppings were provided to cover both pizzas. We did not have a pan that can also go into the oven and had to transfer the pizza mid-cooking. Still enjoyed a delicious pizza afterwards.
This is a great idea and I have since heard from friends that they did this as a work team event.

February 2, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey There,

So glad you enjoyed the kits!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Thoroughly enjoyed the experience given…

Thoroughly enjoyed the experience given by Pizza Pilgrims, made a ordinary boring Saturday into and enjoyable, laugh for the family! 10/10 will order again!!

February 1, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Will,

Glad to hear it went down a treat!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

I genuinely enjoyed the pizza in the…

I genuinely enjoyed the pizza in the post. I was nervous because I’m not pizza chef, but the instructions were clear, ingredients were labelled, and everything came together nicely.

The dish didn’t take long to make and we were full after eating both pizzas.

Would highly recommend and order again!

Thank you, Pizza Pilgrims!

February 1, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Jamie,
Thanks for your kind words, love that your pizzas worked out, totally agree that anyone can make them!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Fantastic Product

As a Dad of 2 (3&5-year-old) and a chef of many years, I can not recommend this product enough, especially during the current pandemic.

We received the full Valentines package, this was delivered safely and storage was amazing and definitely in line with my expectations especially as it contains food items.

I and my children made the Pizzas together (minus the cocktail of course), the instructions were straightforward to follow and the children loved getting hands-on with the food which is amazing.

The final product was near restaurant quality and the entire family loved the experience and myself and my wife are already considering a second purchase for Valentine's day !!

Great work Pizza Pilgrims, I can't believe this hasn't been thought of before especially for those of us who live outside major cities.

February 1, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Dave,

Thanks so much for your kind words, absolutely love that you and your family had a great time making them!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Highly rate these at-home boxes

Pizza kit arrived on Saturday at the exact time they'd promised. All you need is a frying pan, everything else you need is in the box - enough two make two delicious margaritas. It's SO EASY. I pimped mine with a few other ingredients I had around the kitchen. I am no chef, but I made two simple, delicious and highly satisfying pizzas. In the absence of being to eat out, I would highly recommend these kits; easy, fun to make and delicious. Thank you Pizza Pilgrims!

February 1, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Kelly,

Thanks for your kind words, don't sell yourself short, you are definitely a chef in our eyes!

Team Pizza Pilgrims x

Rated 1 out of 5 stars

Non delivery - why not blamed the courier?!

Delivery didn’t arrive on Saturday as promised and paid for. PP blamed the courier, but then they would wouldn’t they! I won’t bother trying again. Hugely disappointing.

January 31, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Matthew,

Sorry you feel this way, unfortunately once the kits leave us, they are in the hands of the courier, as much as we would love to deliver them ourselves.
We'd love to try make it up to you, so if you haven't already, please do get in touch at pizzakits@pizzapilgrims.co.uk so we can give it another crack!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Pilgrims Pizza Kits

Amazing to pizza in the post and have everything to hand to make the perfect pizza at home. A fab way to have a pizza and would highly recommend.

January 30, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Linda,

So glad you enjoyed them :)

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Great for a virtual family dinner

Wasn't sure when I ordered but product delivered on time and great quality and even better taste - fantastic I will be back regularly to order for a virtual family dinner

January 29, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Marco,

That means a lot to us!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

I regularly used to 🙄 eat in Pizza…

I regularly used to 🙄 eat in Pizza Pilgrims, amazing food, very friendly and welcoming staff in all the sites ! I have now ordered the Pizza at home package 4 times and its incredible ! great for the family to get involved. Highly recommended..... until we can get back into those lovely restaurants 🍕😍

January 29, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Andrea,

Thanks so much for your support!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Service great, food great

We love eating in Pizza Pilgrims and during lockdown it has been the food we've missed the most. The pizza kits are fantastic and taste just as good as the pizzas in the restaurant. The instructional video is easy to follow and you can also get the kids involved. We've always had great service at their restaurants and the online customer service have been really helpful and super efficient too.

January 27, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Samantha,

Thanks for your kind words, hope to have you in our pizzerias again soon!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Excellent idea

Excellent idea, fun making it , delicious . Thank you Pizza Pilgrims .

January 27, 2021
Unprompted review
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Reply from Pizza Pilgrims: Pizza In The Post

Hey Lona,

Thanks so much!

Team Pizza Pilgrims x

Rated 5 out of 5 stars

Brilliant idea by Pizza Pilgrims

Brilliant idea by Pizza Pilgrims! Pizza kit arrived well packaged; couldn’t have made the assembly and cooking instructions any easier. The pizza was gorgeous and well worth the money.

January 27, 2021
Unprompted review

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