Planet Mortgages Reviews 149

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We had a fantastic experience with our mortgage advisor, Craig, throughout the process of buying our first home. One of the biggest advantages for us was how flexible the meetings were, with app... See more

Rated 5 out of 5 stars

Using Frankie and his team has saved us thousands... Originally having a decision in principal for what we thought was the best rate available to us we then spoke to Frankie who was extremely e... See more

Company replied

Rated 5 out of 5 stars

Frankie has been extremely helpful from start to finish, keeping contact with us throughout in trying to find us the best mortgage rates and making sure we’re happy with everything. He’s also very fri... See more

Company replied

Rated 5 out of 5 stars

5* service all round. Sian Mills is a mortgage queen! She is super knowledgeable, experienced, professional, friendly, speedy and the list goes on. I will never use anyone else as she makes the... See more

Company replied

Company details

  1. Mortgage Broker
  2. Finance Broker

Written by the company

Borrowing doesn't have to be rocket science! Here at Planet Mortgages, we go above and beyond to ensure that our clients land the best mortgage deal possible. Whether you're buying for the first time or you've found your next out of this world property - we'll help you land your dream home. Get in touch with one of our friendly, experienced team members and let us help you land your dream home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

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Rated 5 out of 5 stars

Great experience for a first-time…

Great experience for a first-time buyer. Sian and Sian were both amazing helping me with my mortgage needs and making sure I was explained all the steps of the process as well as getting me the best deal.

February 12, 2022
Unprompted review
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Reply from Planet Mortgages

Our Sian Duo have done it again!
Putting our customers in the best possible position is our duty of care, it's even better when we save our clients money.

Rated 5 out of 5 stars

Regular Updates!!

Sarp and the Planet Mortgages team were excellent during my recent mortgage application. They were always readily available to answer my questions, provided regular updates and kept all parties informed! I'm very impressed by them and will highly recommend Planet Mortgages to anyone!

February 7, 2022
Unprompted review
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Reply from Planet Mortgages

Keeping our clients up to date is imperative to our process.

Thank you so much for your recommendation, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Great Experience From a First-time…

Great Experience From a First-time Buyer.

This for both me and my partner has been a very stressful experience being this being our first time buying a house, but both Frankie and Sian Smith have been amazing in their support and getting us our mortgage. I cant thank them enough for everything they have done.

February 4, 2022
Unprompted review
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Reply from Planet Mortgages

Hi Sam

Buying your first home is such a daunting but exciting experience and I'm glad we could take the stress away from you.

I know Frankie and Sian will be extremely happy to read your kind words.

Rated 5 out of 5 stars

This is the only place I got for a…

This is the only place I got for a mortgage.
From application to receiving an offer, it only takes 4 working days. It’s incredible!
Staffs are very experienced and helpful, they always keep your case as their top priority! Well done, Planet Mortgages! And thank you for your help! 👍

January 31, 2022
Unprompted review
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Reply from Planet Mortgages

Thank you for taking the time to share your feedback, it really does mean the world to us.

Making sure our clients enjoy their journey with us, from the start, right to the end, with a quick turnaround time is really important to us.

Rated 5 out of 5 stars

The avengers: Planet Mortgages!!!

Planet Mortgages is the avengers in mortgage sector! Starting from Frankie's very tailor-made instruction and explanation, excellent customer focused service by Sian and Daisy. I've been working with many other mortgage companies, but I've never met someone like this guys! They are the mortgage saviour! 5 stars are not good enough!!! I wouldn't be able to feel relieve without the teams restless effort and prompt engagement. I've got mortgage agreement in a blink of an eye. The team never made me feel alone in this complex journey. I want to be the part of the team. Thank you fantastic Planet Mortgages! I wish all the best for your business.

January 23, 2022
Unprompted review
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Reply from Planet Mortgages

Wow what an amazing review for the team, we're glad we could be your saviour. We strive to ensure that the stress is taken away from our customers and the process is seamless. It’s been an absolute pleasure and we all wish you the best of luck with your move.

Rated 5 out of 5 stars

Very helpful and friendly.

Sian Smith and Sian Mills dealt with my re-mortgage and they were extremely helpful, always accessible and if I couldnt get through to them they would call me straight back. They found me a great offer and it was dealt with smoothly and efficiently.

January 4, 2022
Unprompted review
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Reply from Planet Mortgages

Thank you for being a loyal customer. We thoroughly enjoyed getting you a better interest rate and saving you money on your monthly payments.

Rated 5 out of 5 stars

Amazing

My other half and I have recently put an offer in on a house, we have used planet mortgages the whole way through. Sian Mills is who has been dealing with our application and I can honestly say she has been brilliant! She had keep us up to date every step of the way. Nothing is ever too much trouble and she was really excited for us when our offer was accepted. She made the whole experience effortless and enjoyable, I would never go anywhere else in the future. Thank you Sian.

January 4, 2022
Unprompted review
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Reply from Planet Mortgages

Thanks so much for sharing this terrific review for Sian. We're glad your journey was enjoyable as it was purchasing a new home is exiting.

All the very best with your journey to your new home.

Rated 5 out of 5 stars

As a first time buyer it was a pleasure…

As a first time buyer it was a pleasure to work with planet mortgages, Frankie was absolutely amazing at finding me a great deal despite issues arising regarding my credit. He kept me up to date throughout the whole process and explained everything so I knew exactly what was happening. Towards the end Sian was handling the case and she was very professional and called us every step of the way with progress update’s. I would like to thank both of them for making my experience run as smoothly as possible and going above and beyond making my 1st purchase go so swiftly.

January 3, 2022
Unprompted review
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Reply from Planet Mortgages

We're so grateful to hear your first purchase went as planned and we could be apart of it.

Making mortgage applications run smoothly and efficiently is exactly what we love to do.

Rated 5 out of 5 stars

Perfect!! Thank you Frankie and Sian

I used planet Mortgages through a recommendation and I wasn’t disappointed. Throughout the whole process Frankie was incredible. The company was very straight forward to be a part of and the process was an easy transaction. Everyone there was professional, polite, hardworking and went above and beyond. I don’t usually write reviews but I felt I needed too with planet Mortgages as I was very impressed. Massive thank you to both Frankie and Sian for making what I thought would be a stressful procedure a calm, manageable process. Would definitely be using again.

January 2, 2022
Unprompted review
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Reply from Planet Mortgages

Wow. Firstly, thank you so much for taking out your time to write this review for us. Frankie & Sian were absolutely over the moon too with this review and has rightly shared it among the team!
This made such a huge difference to them and we are so grateful for that.

Rated 5 out of 5 stars

A huge thank you to the planet mortgages team

A huge thank you to the planet mortgages team for making a super overwhelming process not so overwhelming! I would especially like to thank Sian mills and Sian Smith who were with us throughout our journey and was super helpful and kept us updated all the time.

January 1, 2022
Unprompted review
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Reply from Planet Mortgages

Thank you for taking the time to share your feedback, it really does mean the world to us.

Making sure our clients enjoy their journey with us, from the start, right to the end, it really important to us.

Our Sian's look forward to working with you in the near future.

Rated 5 out of 5 stars

Very pleased with all the help from the…

Very pleased with all the help from the planet mortgages team, they helped my partner and I, land our first home and mortgage together as smoothly as possible! I look forward to any help I may need in the future with them. Special thanks to Sian Mills and Sian Smith :)

January 1, 2022
Unprompted review
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Reply from Planet Mortgages

That’s exactly what Planet Mortgages is all about: stress-free application and a new way to move home. Thanks for being a part of that!

Rated 5 out of 5 stars

Faultless from start to finish

Sian Mills and her team have been amazing and helped us through every step of the way. The process was made so easy and even quicker than we expected. We couldn’t recommend Planet Mortgages enough!

December 29, 2021
Unprompted review
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Reply from Planet Mortgages

I just wanted to say thank you for taking the time to share your mortgage journey. We love hearing from happy customers and we’re so glad you got to see what Planet Mortgages is all about.

Rated 5 out of 5 stars

Outstanding experience

Seemless experience with Sian and Planet Mortgages! Customer service is second to none! Ive worked in the industry and they exceeded even my highest expectations! Thank you all so much! I look forward to next time! Customer for life!

December 29, 2021
Unprompted review
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Reply from Planet Mortgages

This is great to hear - very best of luck with your new home and thank you for sharing your experience.

Rated 4 out of 5 stars

Frankie and Sian have really helped us…

Frankie and Sian have really helped us get a great mortgage at a time when rates were changing on a daily basis - many thanks!!

December 21, 2021
Unprompted review
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Reply from Planet Mortgages

This is great to hear, ensuing our clients are up to date is so important to us. Very best of luck with your new home and thank you for sharing your experience.

Rated 5 out of 5 stars

Top Service

Frankie was so informative and helpful. Effortless to get mortgage offer with the help of Sian.

December 15, 2021
Unprompted review
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Reply from Planet Mortgages

Thank you for taking the time to share your feedback, it really does mean the world to us.

Making sure our clients enjoy their journey with us, from the start, right to the end, it really important to us.

Rated 5 out of 5 stars

AMAZING

As an estate agent we receive countless sales calls and emails from BDM's. I am however so happy that I took the time to call back Marcus from the email he sent.

I can honestly say how happy I am that we as a business made the swap to Planet Mortgages. The quality of service we have received Sian, Daisy, Sian, Frankie and Sarp has been amazing from the start.

If you are an estate agent or just looking for mortgage advice I cant recommend the team at Planet enough.

December 13, 2021
Unprompted review
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Reply from Planet Mortgages

Thank you so much for your kind words. We are very pleased you decided to call back Marcus and the rest of the team was able to assist you.

We look forward to working with you in the future.

Rated 5 out of 5 stars

Absolute stars!

I would recommend Planet Mortgages to anyone and everyone! Sian Smith was so helpful getting our mortgage offer and kept us updated throughout, as well as keeping us calm when we were waiting for additional paperwork to come through on our end.

The whole team are lovely, professional and friendly (special shout out to the other Sian - Sian Mills - who is so lovely and knowledgeable) and I will definitely be using them in the future!

December 3, 2021
Unprompted review
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Reply from Planet Mortgages

Wow, thank-you so much for such a kind review! We're so glad your experience with the team was 5*.

Congratulations on your mortgage offer, we're so happy you chose Planet Mortgages to assist you on your journey!

Merry Christmas and a Happy New Year!

From all of us at Planet Mortgages🚀

Rated 5 out of 5 stars

You are in excellent hands with Planet…

You are in excellent hands with Planet Mortgages. From the very first contact the staff have been incredibly helpful, knowledgeable, professional and have quickly built a very friendly, warm and genuine relationship with us as their clients. They have walked us through every step and made what is usually quite a chore of a process an actual pleasure. A huge thank you to both the Sians from Oakheart, we can not recommend you both highly enough. We would not go anywhere else for mortgage advice.

November 30, 2021
Unprompted review
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Reply from Planet Mortgages

Our Sian's are our favourite duo and we so pleased that they made the process comfortable for you both.

We appreciate your recommendations.

Rated 5 out of 5 stars

Thank you to Sarp & Sian

Thank you to Sarp & Sian!

The team are so friendly, helpful & flexible with how they communicate which is perfect for someone as busy as me!

Sarp really took his time to help me fully understand my slightly more complex second mortgage and also really listened and understood my aims for the purchase, picking a product that ticked all of my boxes.

I will certainly be giving these guys a shout in the not too distant future for my next purchase.

November 30, 2021
Unprompted review
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Reply from Planet Mortgages

A seamless process is what we do best for our customers. We like to ensure buying your first home is a memorable experience.

All the best of luck in your new home Ellie.

Rated 5 out of 5 stars

Cannot recommend enough

Cannot recommend enough! Huge thank you to Frankie for getting our mortgage in place and being there every step of the way throughout. Thank you for answering and explaining all of our questions we had along the way and thank you to Sian for being so lovely and keeping us informed of the next steps to take afterwards.
Thank you isn’t enough!

November 25, 2021
Unprompted review
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Reply from Planet Mortgages

Such a lovely review for Sian and Frankie, thank you so much for sharing your feedback.

Communication is super important to us, so we always make sure our clients are spoken with and also kept updated throughout the journey.

Huge congratulations on your new home, we wish you all the happiness.

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