Plants Galore Reviews 

2,263
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, noting that the plants consistently arrive healthy, beautiful, larger than expected, and securely packaged to prevent any damage. People also highlight the remarkably smooth online ordering process, rapid dispatch times, and exceptionally helpful customer service interactions during every visit. However, some people mentioned experiencing frustrating unexpected delays with delivery times and a notable lack of communication after placing their order. A few consumers also noted that standard delivery costs felt quite expensive or that certain delicate items unfortunately arrived damaged during transit.

What people talk about most

Product

Users describe positive interactions with product, expressing absolute delight over fast delivery, secure... See more

Quality

Customers consistently note positive experiences with quality, expressing high satisfaction with healthy... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising rapid shipping,... See more

Service

Clients share positive opinions on service, highlighting prompt delivery, helpful drivers, and easy ordering.... See more

Order

Consumers find order to be positive, highlighting that the process is very easy to complete online and that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 patio olive trees 100cm tall. They arrived well packaged and in excellent condition. I’d been to a few garden centres prior and came away disappointed. But these are simply perfect , in fant... See more

Rated 5 out of 5 stars

Beautiful plants, very well packed, we are very happy. The plants were larger, cheaper and delivered faster the similar offers from other suppliers. It would have been nice to have slightly more... See more

Rated 5 out of 5 stars

It is Spring bank holiday Monday morning, I live near Plants Galore so am a frequent visitor. Today it excelled itself in being so gloriously stocked. Amelia, on the cash desk, was totally charmin... See more

Rated 5 out of 5 stars

Ordered a Convolvulus cneorum online that arrived quickly- was well packaged and the plant was really healthy and quite large. One slight issue was the cost of delivery but given it arrived quickly an... See more


Company details

  1. Garden Center

Information provided by various external sources

- Unbeatable Value - Due to the high volume that our nursery produces, not only are our products of the highest quality but our prices are extremely competitive. We stock a large range of Garden Centre products such as tools, gifts & plant care... In fact, everything you need to make your garden spectacular! - A Growing Family - The original plants nursery was founded on it's current site located in Roydon in 1935 by the Koert family. Over the years the produce has gradually adapted from Salad Crops to Pot Plants & the wholesale trade. Today, the retail nursery is open to the public & produces Shrubs, Bedding Plants and Hanging Baskets on a tremendous scale.

All About Plants Galore

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(2,263)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase of Escallonia planes.

The service from Plants Galore was beyond excellent.
I ordered two Escallonia plants, and one of them was a large Golden Ellen in a 20 litre pot.
However when the plant arrived from Holland, they were not happy with the condition it was in.
So they pruned it and delivered it to me for half of the original purchase price of £130.

August 25, 2026
Rated 4 out of 5 stars

Great produce, communication could be better

I wanted a specific type of echinacea to complete a new garden and found this site was the only one with availability and was prepared to pay the premium resulting from the addition of the postage cost. What I had failed to realise that orders placed after Wednesday would not be processed for fulfilment until the following Thursday. Consequently the delivery was ten days after order with little in the way of communication other than the initial order acknowledgment email. Initial attempts to contact them regarding the order went unanswered until I finally had a phone call answered and their ordering system explained to me.
The plants came promptly via APC, very well packaged and in excellent condition so it's a shame that I've deprived them of a star simply for poor communication which would have been avoided if it had been made evident on the site or in their acknowledgment email of their weekly processing of orders.

August 26, 2026
Rated 3 out of 5 stars

Packaged well and fast delivery

Packaged well and fast delivery, however I’ve given it 3 stars because I ordered a large 7.5 litre pot and it had a lot of cuttings taken away from it, obviously for propergation purposes. It wasn’t any bigger than a 5 litre pot which was less expensive so a bit disappointed.

August 19, 2026
Rated 1 out of 5 stars

Shocking experience..

Shocking experience..

Misselling at its worst!

They put two 3l hibiscus in a 10l tub. Both of which were half alive and even funnier still they put different varieties In which gave the game away still further.

In fairness they gave me a refund - but they clearly hope they are selling to in experienced gardeners.

August 12, 2026
Plants Galore logo

Reply from Plants Galore

We’re very sorry about your experience. We completely agree that these plants should never have been dispatched. This was an error by the grower, and it was not an attempt to mislead inexperienced gardeners. As soon as the issue was brought to our attention, we issued a full refund. We sincerely apologise for the disappointment and inconvenience caused.

Rated 5 out of 5 stars

2 patio olive trees 100cm tall

Ordered 2 patio olive trees 100cm tall. They arrived well packaged and in excellent condition. I’d been to a few garden centres prior and came away disappointed. But these are simply perfect , in fantastic condition and look amazing potted up by the front door. Having read lots of reviews on this and other companies before ordering I’m so glad I took the plunge and chose plants galore, couldn’t be happier thank you

August 10, 2026
Rated 3 out of 5 stars

Bought a hanging basket to replace one…

Bought a hanging basket to replace one lost to the heat waves. Delivery was ok although box was just left on doorstep. Once we had revived the basket from the delivery it looked ok but seemed a bit average. May be its late in the season and the plants best time has passed.

August 4, 2026

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