Was struggling to verify my phone-number but via the chat I was helped almost instantly to get verified. Great support!
Company replied
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Review summary
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What people talk about most
Based on these reviews
Good customer care service and since i didnt know Turkish he helped me in English
Company replied
At the start there was problems with phone confirmation, but support was interested to help me and fix the issue. Not all companies have so helpful support as this site, so I recommend this site and w... See more
Company replied
really quick live support in less than five minutes, although as an English speaker it was a little challenging to explain what I needed to do without repeating myself a few times.
Company replied
Company details
Written by the company
PlaySultan: The World's Gaming and Digital Market With the increasing number of players around the world and the increase in productions that have managed to attract game lovers, interest in games has increased greatly today. With the online features and multiplayer game support that the games now include, players can socialize and meet other players within the game. In addition to this sociality, as online games become more popular today, the level of competition within the game is also increasing. With the increase in competition between users, you can look for various ways to improve your game characters and game accounts. Although computer and mobile games played online may vary depending on their type, you can become a winner in the competition by improving many features of your characters, such as costumes, skills, equipment, weapons, and putting your own account ahead of other users with whom you play the same game. In addition to the binding pleasure of competition, the pleasure of winning this race will be something else. You usually resort to purchasing skins and items to strengthen and customize your character in the game. In addition, you can also purchase epin to shop in the store offered by the game and install the game directly. With these purchases, developing and customizing your game character and account will become very simple. You can purchase such content from the official purchase section of the game you are playing, or you can also search for safe and more convenient platforms to purchase it. In this search, as PlaySultan, we offer you the opportunity to purchase the product or items you are looking for at the most affordable and reliable price.
Contact info
United Kingdom
- playsultan.com
3.7
Average
175 reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Playsultan
Dear Customer,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your recommendation. ❤️🌹
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Best regards,
Please don’t buy from Playsultan
I bought some months ago a coupe of Youtube and Spotify accounts booth for 12 months. The Spotify accounts just worked 2 days, after this time I got out of Premium and I wrote to support team. They told me there is NO REPLACEMENT or HELP for my accounts because it was my bad (??? I didn’t understand that reply from support team).
Youtube accounts perfectly worked for 3 months and one day I got a message saying my Premium stops working.
Support team didn’t help me…
I will attach the specific message I got form support:
“ Hello.
Accounts are certainly checking before being delivered to the user. The user is responsible for any payment and security issues after delivery. Support is not provided.
Have a good day.”
I bought 5 Spotify accounts and 5 Youtube accounts (+200$) and definitely I lost all my money.
I can attach all evidences of my case If any user need a proof it.
January 26, 2026
Unprompted review
Great company & great service
Great company & great service
overall smooth experience will use again and would recommend
January 9, 2026
Unprompted review
Reply from Playsultan
Dear Customer,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your recommendation. ❤️🌹
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Best regards,
Title: Paid for 1 year, got 6 months – no refund, no solution
I bought a YouTube account on June 30 for one full year. In reality, the account only worked for about 6 months.
When I contacted support, they refused to refund even the remaining period, or offer any compensation. Their only response was basically: “It’s your responsibility after delivery.”
Let’s be honest: if I pay for 12 months and receive 6, that’s not a “user problem,” that’s a service not delivered as promised.
This feels like a business model built on zero accountability: once they take your money, you’re on your own, even if the product doesn’t match what you paid for.
Worst experience I’ve had with this kind of service. If you’re thinking about buying accounts here: don’t take the risk. There are better and more reliable alternatives.
January 6, 2026
Unprompted review
Reply from Playsultan
Dear Customer,
We’re truly sorry to hear about your negative experience. To help us resolve the issue as quickly as possible, we kindly ask you to connect with our live support team on the website and provide more details about the problem you’re facing.
We’re here to assist you and will do our best to find a solution. Thank you for your patience.
Best regards,
Scaming youtube account
I paid for a 12-month YouTube premium account and it was cut off after only 6 months, even though I only used it to watch videos. Their customer service is useless — they refuse to take any responsibility and keep blaming me. This site is run by scammers. Stay far away — there are much more professional and honest services out there. This is the first and definitely the last time I’ll ever use them.
January 6, 2026
Unprompted review
Reply from Playsultan
Dear Customer,
We’re truly sorry to hear about your negative experience. To help us resolve the issue as quickly as possible, we kindly ask you to connect with our live support team on the website and provide more details about the problem you’re facing.
We’re here to assist you and will do our best to find a solution. Thank you for your patience.
Best regards,
I did get my order
I did get my order. I've been using this website for yang puschase. Didn't have any problem. Only the last order took long to deliver, it was a stock issue. You can trust them.
January 3, 2026
Unprompted review
Reply from Playsultan
Değerli Kullanıcımız,
Güzel yorumunuz için çok teşekkür ederiz! Memnuniyetiniz bizim için her şeyden önce gelir. Sizi destekleyebilmek ve ihtiyaçlarınıza en hızlı şekilde yanıt verebilmek bizim için büyük bir mutluluk. Her zaman yanınızda olmaya devam edeceğiz.
Herhangi bir sorunuz veya talebiniz olursa, bize her zaman ulaşabilirsiniz. Yardımcı olmaktan memnuniyet duyarız.
Don’t buy from this page. Many problems with Spotify and Youtibe
I am writing this review after buying more than 20 accounts. I bought Spotify accounts for 12 months and 2 days after payment done and using them, all the accounts stopped working.
The support team told me they can’t be responsible of issues by Spotify policies and I would not get a refund or new account.
I spent +150€ in a day and the web page didn’t solve the problem.
The response by merchant is the following: “We are sorry you are experiencing this problem. Upon checking, I found that there are no issues on our end. Most account closures of this type are caused by the user. Security and account lifespan are your responsibility, depending on how you use your account.”
I just used them to watch Youtube without adds. There are scammers and they really not want to help however they reply all my messages saying the same…
It is a little suspicious all accounts were down after 1 days of use.
I don’t recommend to buy from this site.
October 1, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
We’re truly sorry to hear about your negative experience. To help us resolve the issue as quickly as possible, we kindly ask you to connect with our live support team on the website and provide more details about the problem you’re facing.
We’re here to assist you and will do our best to find a solution. Thank you for your patience.
Best regards,
They do deliver the DLCs i ask for but…
They do deliver the DLCs i ask for but to up the prices from 95tl to 250 tl for the crew is not worth it just find someone else in turkey to do for u. Now when i contacted them again they are saying that its hard to deliver the crew pack i bought from them 6-7 times when the price was 95tl and today they are speaking rudely to me. I will not buy from them again.
November 30, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
We’re truly sorry to hear about your negative experience. To help us resolve the issue as quickly as possible, we kindly ask you to connect with our live support team on the website and provide more details about the problem you’re facing.
We’re here to assist you and will do our best to find a solution. Thank you for your patience.
Best regards,
The virtual credit card I purchased no…
The virtual credit card I purchased no longer works. Payments are not possible anymore, and all transactions are declined. I contacted support multiple times, but my tickets were closed without any solution. As a result, I lost the remaining balance I had deposited. I request either a replacement card or a full refund of the unused funds, as the product is no longer functional.
November 18, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
We’re truly sorry to hear about your negative experience. To help us resolve the issue as quickly as possible, we kindly ask you to connect with our live support team on the website and provide more details about the problem you’re facing.
We’re here to assist you and will do our best to find a solution. Thank you for your patience.
Best regards,
is the fry good
October 28, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your recommendation. ❤️🌹
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Best regards,
Real person in live chat with fast…
Real person in live chat with fast replies helped me with the virtual credit card, good service!
October 27, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your recommendation. ❤️🌹
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Best regards,
Everything is great - Customer support poor
if you have any problem with your order or some other issue there support is poor
There delivery of product and other things are great interface etc but they should improve there customer support like mail checking and also make a ticket system
October 26, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
We’re truly sorry to hear about your negative experience. To help us resolve the issue as quickly as possible, we kindly ask you to connect with our live support team on the website and provide more details about the problem you’re facing.
We’re here to assist you and will do our best to find a solution. Thank you for your patience.
Best regards,
Paid for Balance Recharge – Never Received Anything
Scam. I made a payment to recharge my balance but the balance was never updated. I contacted support, and they told me to wait. After a few days, I followed up again, this time they asked me to send an email to their support email. I did but since then I haven’t received any response or update.
Update: I contacted in live chat again and they updated the balance but i already bought the product on another website because i wait for too long (more than 1 week). I require a refund to original wallet in the live chat, they ask to send an email to their support email again and they close the chat after that. They ignore my email in the start, why i need to waste more time for sending the email and getting another ignore?
October 24, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
We’re truly sorry to hear about your negative experience. To help us resolve the issue as quickly as possible, we kindly ask you to connect with our live support team on the website and provide more details about the problem you’re facing.
We’re here to assist you and will do our best to find a solution. Thank you for your patience.
Best regards,
Excellent site with excellent online support
I started working as a seller on this site. Excellent site with excellent online support
Supports English.
October 23, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your recommendation. ❤️🌹
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Best regards,
SCAM
SCAM.
Paid for Spotify, and it was blocked after 4 days.
Support said that they are not responsible and can't do anything
October 20, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
We’re truly sorry to hear about your negative experience. To help us resolve the issue as quickly as possible, we kindly ask you to connect with our live support team on the website and provide more details about the problem you’re facing.
We’re here to assist you and will do our best to find a solution. Thank you for your patience.
Best regards,
Easy and cheap to get a virtual turkish…
Easy and cheap to get a virtual turkish card
October 20, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your recommendation. ❤️🌹
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Best regards,
Really fast support and easy problem…
Really fast support and easy problem solving!
October 17, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your recommendation. ❤️🌹
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Best regards,
brilliant service
October 9, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your recommendation. ❤️🌹
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Best regards,
There was some confusion between me and…
There was some confusion between me and the customer service but they delivered my product and I really appreciate them for remaining calm. Thank you so much ❤️
October 14, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your recommendation. ❤️🌹
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Best regards,
Direct contact
Direct contact, no waiting. Everything was handled without a problem.
October 12, 2025
Unprompted review
Reply from Playsultan
Dear Customer,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your recommendation. ❤️🌹
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Best regards,
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