Pocket Geek Tech Repair Reviews 

288
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and efficient when handling various device repairs. Many people appreciate the quick turnaround times, reasonable pricing, and the clear, honest advice provided during their store visits. However, some customers also noted that their devices were occasionally returned damaged, poorly sealed, or with unresolved technical issues following the service. Consumers mentioned experiencing improper fixes, such as incorrect screens being fitted and casings coming apart soon after collection. A few reviewers expressed frustration regarding unresponsive communication when attempting to resolve these persistent problems.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, frequently reporting both satisfaction with initial... See more

Service

Consumers find service to be ambiguous, reflecting a wide range of vastly different experiences. While many... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting attentive, polite, and... See more

Price

Reviewers express mixed opinions regarding the price, noting both affordable options and costly repairs. Many... See more

Customer service

People report ambiguous experiences with customer_service. While many reviewers praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our PS5 had a problem - a flat screw which we couldn't remove - so we went in search of a solution. CEX staff were very helpful, but could only offer to send the whole unit off for £100 and 10 days. W... See more

Rated 5 out of 5 stars

Excellent service from Pocket Geek Tech Repair! Big shout out to Kopin (Stoke store), who was friendly, professional, and really helpful. My Motorola Moto G50 had a speaker issue and it was repai... See more

Rated 5 out of 5 stars

I've been a customer for a while but this was my first visit to a relatively new branch near the Elizabeth Line station at Farringdon. The shop is a bright, clean space and the team there is intellige... See more

Company replied


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Store
  3. Computer Repair Service
  4. Electronics Repair Shop
  5. Phone Repair Service
  6. Screen Repair Service

Written by the company

Pocket Geek Tech Repair is an award-winning tech repair network, operating across the UK. We repair phones, tablets, laptops, wearables and more. We pride ourselves on providing excellent customer service and we never skimp on parts quality, making sure your favourite gadget works like new when we repair it. We are also a trusted seller of certified pre-owned mobile devices. Passionate about connectivity and extending the lifecycle of devices, we prevent mobile phones from going to landfill while offering huge savings to our customers. To find out more, visit our website.


Contact info

4.1

Great

TrustScore 4 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(288)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was at pocket Geek store in Wimbledon…

I was at pocket Geek store in Wimbledon and was seen by Manu.
I had a wonderful experience as he was so helpful in explaining what the issues are.
On collection of my repaiet3d phone, Manu went through all checks ensuring everything is working . He reiterated the policy on issuing the phone for 12 months after repair.
I will recommend this store to anyone.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience at the…

Had a fantastic experience at the Wimbledon Store on Arthur Road. Manu was incredibly helpful and professional — he fixed the screen on my iPhone 14 Pro Max quickly and efficiently. Same-day repair, completed in under two hours. The service was smooth, fast, and hassle-free. Highly recommend!

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Took im my Samsung A15 with a broken…

Took im my Samsung A15 with a broken screen to the Glasgow branch.
Was welcomed with a positive energy and the owner I believe he was very engaging was excellent with kids.
Explained everything made me feel confortable.
Asked me to come back in one hours time and my phone was looking ever so new again.
Thanks alot will be back for the beautiful service which doesnt exist no more.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Manu was super helpful in sorting out…

Manu was super helpful in sorting out my broken screen repair. I’d had a nightmare with both nationwide insurance and then assurant their insurance vendor - unresponsiveness, delays, overpayments not getting returned but when I finally got through to Manu, he was able to fix the screen twice - the prescribed initial screen approved by nationwide didn’t actually work with the iPhone 13 Pro (ridiculous in its self) but when I came back to Manu a few days later he went over and above to get a new (non prescribed) screen which now works perfectly and almost certainly will cause him a lot of hassle in the process.

Highly recommend if you have any phones issues.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

The guy on the desk in the Glasgow St

The guy on the desk (Ali) in the Glasgow St. Enoch store was very happy to help out. I was called and asked when suited me to come in for my repair, I was accommodated next day and had my phone back in an hour. Very happy, thank you.

February 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look