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Pocket Geek Tech Repair Reviews 

288
•
TrustScore 4 out of 5

4.1

Mobile Phone Repair Shop
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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and efficient when handling various device repairs. Many people appreciate the quick turnaround times, reasonable pricing, and the clear, honest advice provided during their store visits. However, some customers also noted that their devices were occasionally returned damaged, poorly sealed, or with unresolved technical issues following the service. Consumers mentioned experiencing improper fixes, such as incorrect screens being fitted and casings coming apart soon after collection. A few reviewers expressed frustration regarding unresponsive communication when attempting to resolve these persistent problems.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, frequently reporting both satisfaction with initial... See more

Service

Consumers find service to be ambiguous, reflecting a wide range of vastly different experiences. While many... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting attentive, polite, and... See more

Price

Reviewers express mixed opinions regarding the price, noting both affordable options and costly repairs. Many... See more

Customer service

People report ambiguous experiences with customer_service. While many reviewers praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our PS5 had a problem - a flat screw which we couldn't remove - so we went in search of a solution. CEX staff were very helpful, but could only offer to send the whole unit off for £100 and 10 days. W... See more

Rated 5 out of 5 stars

Excellent service from Pocket Geek Tech Repair! Big shout out to Kopin (Stoke store), who was friendly, professional, and really helpful. My Motorola Moto G50 had a speaker issue and it was repai... See more

Rated 5 out of 5 stars

I've been a customer for a while but this was my first visit to a relatively new branch near the Elizabeth Line station at Farringdon. The shop is a bright, clean space and the team there is intellige... See more

Company replied

Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Store
  3. Computer Repair Service
  4. Electronics Repair Shop
  5. Phone Repair Service
  6. Screen Repair Service

Written by the company

Pocket Geek Tech Repair is an award-winning tech repair network, operating across the UK. We repair phones, tablets, laptops, wearables and more. We pride ourselves on providing excellent customer service and we never skimp on parts quality, making sure your favourite gadget works like new when we repair it. We are also a trusted seller of certified pre-owned mobile devices. Passionate about connectivity and extending the lifecycle of devices, we prevent mobile phones from going to landfill while offering huge savings to our customers. To find out more, visit our website.

Contact info

4.1

Great

TrustScore 4 out of 5

288 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(288)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Lisa was brilliant

Lisa was brilliant. I bought a phone and she downloaded everything from my old phone and contacted me when it was done. Thank you. Excellent service, highly recommended.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Glasgow

Glasgow - Ali exceptionally helpful with great service and knowledge

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful. Speedy screen placement in about an hour. Afsal did the repair and John showed excellent customer service. Even fitted a new screen protector for me.
Highly recommend the service in Romford.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Ali is the best at everything

Ali has great service
Whenever I need my phone fixed I always go to Ali he’s kind and very helpful and has the best customer service and best banter his phone cases are great and I wouldn’t go to anyone else!!!!<33

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Glasgow St Enochs Repair

Got a phone screen cover repair from Ali in Glasgow St Enochs Centre. Customer service was outstanding and he was really helpful and lovely to talk to. Got my phone repaired super quick and was amazing the whole time. 5* brilliant customer service.

January 29, 2025
Unprompted review

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