Poncho Insurance Reviews 

606
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I've chosen Poncho because it was recommended by Tesla, the quote was $1300 less than i was paying with RACV and the policy had better coverage for glass and repairs. It's online portal is straight-fo... See more

Rated 4 out of 5 stars

Renewing a policy is not very user friendly! If you use the same email address as when previously insured, it won't allow you to go any further to get an updated policy! So you have to use a different... See more

Rated 5 out of 5 stars

Quick simple and pleasant experience using the website. Best value policy I could find after comparing multiple policy providers

Rated 5 out of 5 stars

Never heard of this company before. It was recommended by Canstar, so I looked around and found it was very competitive. The whole process in buying a policy was painless, unlike some others. What a... See more

Company replied

Company details

  1. Insurance Company

Written by the company

Insurance you'd want to tell a mate about.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

606 reviews

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4.7

All reviews

(606)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy!

Easy to get a quote. Straightforward process and rules unlike to Australian Standards. The cheapest from all insurance providers I've checked. Do NOT provide Roadside Assistance

August 5, 2021
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Reply from Poncho Insurance

Thanks for the feedback and the review Palmax. We'll be sure to pass it on to our team.

Rated 5 out of 5 stars

Insurance made easy! And well priced to boot

Very easy to use web portal. Policy explained well. Very competitive pricing. Start to covered was literally 10min. Would for sure recommend!

August 3, 2021
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Reply from Poncho Insurance

If only we competed in the Olympics right Jason?! In lieu of a gold medal we'll take the 5 stars!!

Rated 5 out of 5 stars

The process is easy

The process is easy. The offer is a good value compared to my previous car insurance.

August 2, 2021
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Reply from Poncho Insurance

So many compliments. Thanks Kok Yong and welcome to Poncho!

Rated 5 out of 5 stars

Easy and cheap

Super easy, love it , can’t complain

August 1, 2021
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Reply from Poncho Insurance

Chuffed to hear that Emily. Thanks for the 5 star review!

Rated 4 out of 5 stars

I give it a 4 star rating for now

I give it a 4 star rating for now , the reason I give this rating because I found it straight forward when buying insurance not like other companies asking too many questions plus poncho insurance cheap and cover more then other insurance. Hope it much more easy when make a claim .. so I’m very happy with the outcome of buying poncho insurance..

August 1, 2021
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Reply from Poncho Insurance

Thanks for the review Thi Lieu, let us know if you come across anything that can be improved. Welcome aboard!

Rated 5 out of 5 stars

Easy to use website

Easy to use website, easy renewal, great monthly premiums highly recommended

July 30, 2021
Unprompted review
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Reply from Poncho Insurance

Well, that review will keep our marketing team happy! Thanks for the feedback Richard.

Rated 4 out of 5 stars

5 STARS FOR SIGNING UP

5 STARS FOR SIGNING UP - SO EASY
SERVICE AND SUPPORT YET TO RATE :)

July 28, 2021
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Reply from Poncho Insurance

If you find anywhere that isn't 5 stars let us know so we can fix it. We love hearing from our customers :)

Rated 5 out of 5 stars

Much cheaper to insure a Tesla here…

Much cheaper to insure a Tesla here than with any other insurer. Very simple process.

July 28, 2021
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Reply from Poncho Insurance

I'm guessing you have got a new model 3. Congratulations on the sweet ride and thanks for the 5 star feedback.

Rated 5 out of 5 stars

The insurance online process to get a…Telsa insured

The insurance online process to get a policy is first rate. Particularly appreciate the date entry section which has a nice flow and experience.

July 28, 2021
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Reply from Poncho Insurance

Thanks for the feedback Louise! We will work on making insurance as hassle free as possible.

Rated 5 out of 5 stars

Simplified process, better and value add coverage

Very easy and straightforward process to buy insurance.
Definitely better and additional coverage than other insurers. Simplified process, no nasty Catches.
Great work Team Poncho!

July 27, 2021
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Reply from Poncho Insurance

Sharzz we love that you appreciate the extras and the no nasties approach to insurance. Welcome onboard :)

Rated 5 out of 5 stars

I have just done 3 quote from other…

I have just done 3 quote from other insurer's and poncho came back cheaper, and easier to take out.

July 27, 2021
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Reply from Poncho Insurance

Thanks for the 5 star review. We are happy to have you on board :)

Rated 5 out of 5 stars

Newbie here!

I’ve only just joined, but definitely the easiest & most convenient website to use….even I could do it….all by myself! Very affordable too!

July 26, 2021
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Reply from Poncho Insurance

Kira we tried to make the site as simple as possible, so we are happy its translated to your experience. (Even I can use it as our litmus test :) ). We are very happy to have you and your ride under our Poncho.

Rated 5 out of 5 stars

Fabulous

Great prices- easy navigation and sign up

July 22, 2021
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Reply from Poncho Insurance

Awesome to hear Maddy, you are pretty fabulous yourself. The team loves to hear feedback like this. We hope you have a great end of the week and are staying sane and safe!

Rated 5 out of 5 stars

the whole quotation and policy…

the whole quotation and policy provisions exercise was clearly expressed and easy to complete

July 21, 2021
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Reply from Poncho Insurance

Thanks glen we appreciate the very articulate and complimentary review. Welcome to the Poncho family.

Rated 5 out of 5 stars
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Reply from Poncho Insurance

Happy to hear you found the site simple to navigate and appreciate all the detail (we tried to keep it only the important stuff). Welcome to the Poncho family and thanks for the 5 stars Benjamin!

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