Ponsford LTD Reviews 326

From our initial consultation with Karl to the fitting team of Stuart and Will, we have been delighted with the service from Ponsfords carpet department.
Today Stuart and Will did a brilliant job. They were punctual and friendly. They removed the old underlay and old carpet and skilfully fitted the new carpet to a higher standard than it had been before. Thankyou.

Ponsford carpet fitters have always given us a professional service. Today Stuart and Will made a great job of fitting a bedroom carpet.

Our service was faultless. A date for fitting the carpet was agreed well in advance and the fitters, Stuart and Will arrived promptly on the day. They worked diligently on the complex stair carpet until it was finished with a very courteous and helpful manner.
Everything was cleaned up and taken away on completion and the new carpet thoroughly vacuumed.

After many years of using mainstream carpet companies and having very poor laying service and carpet I was recommended Ponsfords
The whole experience to start with Carl was excellent, he was very helpful and knowledgeable
The two fitters,Stuart and Will did a great job, very polite and tidy.They took their time and did a quality job without scratching any new paint
I will definitely use Ponsfords again and would recommend you use them too!
Thanks

Stuart and Will have been out today to fit our living room carpet. They arrived early to allow me to do the school run and were very friendly and professional. They did a fab job and we felt very comfortable having them in the house. Would definitely recommend and I can’t see us getting carpets from elsewhere now. Thank you both!

We recently ordered a sofa from ponsfords. Its a hard task and we went back several times to check various things. We were always seen by Hakima who gave us lots of advice as to what to look for and understood clearly what we wanted. She also arranged an access visit to make sure it would fit through our doors. We were very pleased with her service.

We have just had a new carpet fitted to the stairs and landing. The old carpet, underlay and gripper rods were taken up and disposed of, the landing boarded out and the new carpet fitted. Stuart, Will and Graeme did a superb job, fitted the carpet to perfection and cleared up everything afterwards.It was a pleasure to have them in our home.

Very helpful staff, in particular Della in their furniture department.

Absolutely class level of customer service from Della, and all friendly staff throughout store from Reception to floor staff. Massive range and first time visited, ordering our new sofa! Thanks

Gavin was our sales advisor, he was very polite, very knowledgeable and extremely helpful in assisting us with our purchase.
We are returning customers to Ponsfords and would highly recommend them to all.

Maria and Stuart Jarvis

We were really excited with purchasing through Ponsfords and found a sofa we really loved. After purchasing in August 2025, we were told in December 2025 that the company we purchased from had gone into liquidation. The supplier had gone into liquidation in September 2025, and it took several months for something to be communicated to us. After speaking with the team, we were assured that we could still get the sofa, but would need to wait another 24 weeks.

We kept the deposit live and went to Ponsfords to see if there was something else we might like. After not finding anything, we called to request our refund. We were then told that our sofa was actually on the next boat over from the manufacturers, and we would receive it in the next month or 2. We were very happy about this and in spite of waiting nearly 8 months were looking forward to our new sofa. Shortly after we were contacted again to tell us that our sofa was NOT on the boat, and as such we would need to wait even longer.

At this point, we got our refund.

We will never attempt to use Ponsfords again. Their products are good, but their customer service and communications this time around was truly awful. We appreciate that suppliers fail and that is not Ponsfords fault, however we would expect to have some communication and service to keep us in the loop.

We are still without a sofa, and very upset.

Went to view again mattress for electric beds. Andrew was the person who went through the procedure of which would be suitable for my husband who suffers with a back problem. He was very knowledgeable and he decided to, at least, stay a good half hour or more to lay on the bed, bearing in mind this was our second viewing. In the end decided to purchase the item and like to express our thanks to Andrew for his patience, top man.

Excellent service from Ponsfords Carpet Department once again.
Stuart and Will carried out expert and friendly fitting in a timely manner. They left the room and surrounding area spotless.

We had a great experience in the showroom thanks to two gentlemen(Bilal & Jonathan) who assisted us while choosing our new sofa. They were friendly, patient, and genuinely knowledgeable, giving us helpful advice without ever being pushy. They took the time to understand what we wanted and made the whole process smooth and enjoyable. Excellent customer service — we left confident we’d made the right choice. Highly recommended!

Stuart, Will and Graeme did an excellent job fitting our hall, landing and stair carpets. The arrived punctually and after swiftly assessing what needed to be done set to immediately removing all the old carpets, underlay and grippers. They then expertly fitted the new carpet to a better standard than previously. They cleaned everything up well. The team were friendly and courteous and we can highly recommend them.

Can’t recommend the carpet department and the fitting Staff enough, absolute professionals and excellent service, I’m incredibly impressed and pleased with our carpets they are fitted to perfection, such a professional job
Thank you so much
Karl
Stuart and William

Top marks to Sarah, she listened to us, found what we were looking for and answered all of our questions. She also brought to our attention some things we had not considered. She was personable, helpful and made it easy for us to make the decision to buy from Ponsford. Great service from an excellent member of your team.

Ponsford were our first choice when buying new carpet for three rooms. From the initial contact with Karl and his detailed measurement and fitting plan to minimise waste and give us good value, through to the fitting by Paul, Stuart and Will, a professional friendly team who have done such an excellent job.
Why look elsewhere?

Excellent service from start to finish! From Karl's wise assistance with carpet selection and trim, to Graeme, Stuart and Will's careful installation - we were taken care of like VIP clients! Very happy with the outcome and appreciate the care that went into the whole process. Would highly recommend!

Really excellent service. We were looking to purchase a range of furniture to refurbish our home and all the staff at Ponsfords were unfailingly helpful and patient as over several weeks we decided exactly what furniture we wanted. Special mention to Stephen Coldwell who helped greatly and pursued several queries with manufacturers and to Carl for his font of knowledge on carpets.