we ordered the wrong size of boots and contacted Ponykit .they said there would not be a problem exchanging them but as per their terms of sale we would be responsible for post and packaging costs whi... See more
Ponykit
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See what reviewers are saying
Ordered a girth, arrived quickly and well packaged, plenty of emails to let me know status of my order and choose delivery time/ day myself... Definately will be ordering from these guys again :)
We've moved to a new area of the UK from the Scottish West coast (wet) to Norfolk on the East coast (cold). My usual boots just didn't cut the mustard so I looked for something warm and waterproof bu... See more
Would definitely recommend ponykit to friends ( and have done). Really pleased with the rug I purchased online, the price it was and the service I received. I was kept up to date with the shipping pro... See more
People also looked at
Reliable company
Really please with the service from Pony Kit, I have ordered several different items over that last few weeks and have been very pleased with the service provided, fast delivery and items are of good quality and have been packaged well. I will definitely use them again.
Very happy
Packaging very good, speedy delivery and very easy to follow the order steps. Over all very satisfied
Excellent
Really helpful on the phone, clear easy to use website, very speedy service and love the boots
Excellent service
Wanted to get my daughter these boots for her birthday and looked else where but this was the best website! Thank you! And also with free delivery!
Jodhpur boots
By missake I ordered 3 pairs of boots instead of one .with one email they sorted it out and refunded the money with in a day and my original order arrived in really good time very impressed with there service
great service fast delivery!
easy to order on the website, i didnt need to speak to anyone but my order was delivered the next day and i received notifications of timing of delivery and also when my parcel had been delivered!
I would recommend to anyone - great service and lovely product thank you
great old fashioned customer service
The customer service took me back and felt attentive and very informative and helpfull
Excellent service with next day delivery
I ordered a rug and expected it to arrive in about 7 days however to my surprise it was delivered the following day. The rug was well packaged, what more would you want
Super company with excellent service
The item was delivered very quickly and I was kept up to date with it's every movement! Highly rated company. The item was cheapest on the internet and so far it seems to be top quality. Thanks.
First class service
Easy to order, can track parcel if required, arrived when said it would. The quality of service and goods is second to none.
I was pleased with everything!
Service was quick and without any problems. I was very happy with my order!
Fantastic, friendly service.
I would definitely recommend Ponykit to friends and family. Top marks for customer service.
Excellent Service
I ordered in the morning and it arrived the next day. Great service and a very good product.
Quick delivery, good communication
very happy with the service received
Excellent service
Quick delivery and excellent after sales. Would recommend this company.
High quality goods, packed with care and consideration!
Good quality items, packed beautifully and would defo use again!
Easy and quick delivery
Very easy to navigate on site and delivery was very quick. Would recommend!
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