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See what reviewers are saying

Rated 1 out of 5 stars

This network is an absolute joke. You can’t call anyone, there’s no live chat, and the only way to get support is by email — which takes a full day just to get an unhelpful reply asking another point... See more

Rated 5 out of 5 stars

I have complicated needs with many sims - the support has been excellent. Coverage in the EU is also very good, better than all the other providers I have tried. I've been using Popit for a couple of... See more

Rated 5 out of 5 stars

We got Popit to use in Kos, Greece for hotspot, on the 100GB deal, usually 6 weeks at a time, twice a year and other 2 week holidays. It has been EXCELLENT! Easy to close down in-between and use a c... See more

Company replied

Rated 1 out of 5 stars

There is no customer service number to call to speak to someone & when sending emails which is ridiculous it takes 3 or 4 days before someone gets back to you!!! This is disgusting customer service &... See more

Company details

  1. Mobile Network Operator

Written by the company

Part of the UK's largest & fastest network with super-fast speeds for browsing, working, gaming, downloading, showing of your latest dance moves on TikTok, sharing your latest selfie’s on Instagram, emailing and anything else you can think of that requires an internet connection. Unlock instant, boundless connectivity with Popit Mobile! Enjoy 5G speed, unlimited calls & texts, plus VoLTE and WiFi Calling Dive into the future of communication – Join us now!


Contact info

3.4

Average

TrustScore 3.5 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got to be the best company for price…

Got to be the best company for price and European coverage with no restrictions on use in Europe.

August 15, 2024
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Hi Graham, thank you for your 5* review and we're glad to know that you find our prices to be competitive!

Kind regards,
Popit team

Rated 5 out of 5 stars

Had no problems at all

Had no problems at all, here and abroad. Use it in camper when away in France and Spain for the months there. Support was first class, sorted out my issue quickly. Recommended .

August 15, 2024
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Hi Barry, we truly appreciate your feedback and thank you for supporting Popit.

Kind regards,
Popit Support

Rated 5 out of 5 stars

Great customer service and Roaming works well

We selected Popit as we were going on a 3 month tour of the EU and were looking for a suitable roaming package. Most other providers do not allow you to use the full data package when roaming while Popit said there were no restrictions. After 3 months we can completely confirm that the roaming is excellent. What has surprised us is the excellent and responsive customer service. We are now going to move our whole family over to Popit.

August 1, 2024
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Hi Nick, thank you so much for your kind review and continued support.

Kind regards,
Popit team

Rated 5 out of 5 stars

Works for me.

My use is in a portable WiFi and we have not been let down both home and abroad. I did find it difficult to get it on hold but after instruction from the support team that worked well.
I have noticed that we use a lot of data in comparison to mobile phone data but have never run out. I do like the 100gb use and if an unlimited European use became available I would consider this option.

August 15, 2024
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Hi Martyn, thank you for leaving us this fabulous review. We are so glad to hear that you are having such a positive experience.

Kind regards,
Popit Team

Rated 5 out of 5 stars

I used a popit sim for three months…

I used a popit sim for three months earlier this year comprising two months in France and one in the UK. The signal was very good throughout and whilst in France I used 100gb of data each month. Try getting that with anyone else !! Will use again.

April 1, 2024
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Hi Graham, thank you for your feedback and for choosing Popit! We hope to assist you again.

All the best,
Popit team

Rated 5 out of 5 stars

Excellent customer service

Easy to sign up , excellent customer services , really speedy replies to questions and helpful advice . Good range of packages providing cost effective solutions to mobile data .

August 15, 2024
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Hi Neil, that's great to hear - thank you for taking the time to leave us your review. We wish you all the best.

Kind regards,
Popit Support

Rated 1 out of 5 stars

Awful company

Awful company. I bought a sim for use abroad, and they hide small print 4 pages deep saying you can't fully use it abroad and have to use a specific amount in the UK first, so they try to lock you in for another month. It's not the biggest issue, but the way it's hidden throughout the site and then the customer service is dire, like trying to have a conversation with a three-year-old. Eventually said they'd cancel the renewal and didn't. Avoid.

August 15, 2023
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Hi Josh, thank you for your feedback.

Never have we advertised that it's an EU only SIM and as such, UK usage is required. Upon reviewing your account, it appears you have only utilised Popit for a month, which suggests that there were no intentions of using the SIM in the UK. We have also discouraged single month usage as customers do struggle to use the required data in the UK and cancel just before their next billing date but we thank you for your constructive feedback.

All the best,
Popit Team

Rated 5 out of 5 stars

Great product

Great product , use it every time we travel to Europe, easy to switch packages , good value for money.

August 15, 2024
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Hi Ian,

Thank you for your wonderful feedback and for being a Popit customer!

All the best,
Popit team

Rated 1 out of 5 stars

Hidden conditions and rude support

While the sim worked fine, when it came time to cancel it, or at least put it on hold for £1 a month I was not allowed to. They wanted me to pay the top plan for an unstated number of months despite me not needing it. I had used it in the UK, then in France, then back in the UK. Despite stating on the site it is a '30 day no contract' sim they have undisclosed conditions that require some months in the UK at the plan you signed up for. That's fine, but they don't say anywhere how long that is. It is a completely hidden condition. It is not '30 day no contract'.

Their support were very rude and just kept repeating the same thing 'it's not for sole roaming'. Never explaining what that is. I assume it's using it only for roaming outside the UK - which I didn't do - I used it in the UK as well.

August 15, 2023
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Hi wfdtamar,

We are sorry to hear of your experience with Popit. As stated on our website and your Welcome Letter, we are not a sole roaming SIM provider and UK usage is required and although you had used your SIM in the UK, this wasn't sufficient to allow for cancellation. Please be advised that the data you need to use in the UK is roughly around 1GB per month.

Kind regards,
Popit Support

Rated 1 out of 5 stars

Strange Request

How strange to be asked to review this mobile Co when Im not even a customer. Shows their Admin is a bit incompetent.

August 15, 2024
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Hi Mick, our feedback request emails are only sent to customers who have created an account with Popit. On reviewing your details, an order was placed on 5th April 2023. However, we have now removed your details from our system on account of your review.

Kind regards,
Popit Support

Rated 5 out of 5 stars

I am very happy with the service…

I am very happy with the service provided. The 100gig of data while travelling in EU countries is perfect for me and now that WiFi calling is available it makes phone use at home in a poor/non-existent phone signal area. Popit covers all my needs.

August 15, 2024
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Hi Bob, thank you for taking the time to leave us your review! We greatly appreciate your feedback and are thrilled to hear about your experience with us.

Kind regards,
Popit team

Rated 5 out of 5 stars

Great service

Great service, I have the 100gb allowance and use it in the UK, France & Spain with no problems.

August 15, 2024
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Hi Steve,

That's amazing to hear. Thank you for your feedback!

Kind regards,
Popit Team

Rated 1 out of 5 stars

Very odd

I’ve been asked to review something I have not purchased.

August 14, 2024
Popit Mobile logo

Reply from Popit Mobile

Hi David, our feedback request emails are only sent to customers who have created an account with Popit so you may have created an account but not placed an order. However, we have now removed your details from our system and we apologise for the inconvenience.

Kind regards,
Popit Support

Rated 5 out of 5 stars

Good service

When I made error in reordering I contacted Popit via phone and they immediately sorted the issue.

May 1, 2024
Popit Mobile logo

Reply from Popit Mobile

Hi Geoff,

Thank you for your wonderful feedback and for being a Popit customer!

All the best,
Popit team

Rated 5 out of 5 stars

Never a problem

August 13, 2024
Popit Mobile logo

Reply from Popit Mobile

Hi Philip, thank you for taking the time to leave your feedback. This truly means a lot to us.

Best regards,
Popit Team

Rated 1 out of 5 stars

Dreadfull company , Avoid

I have had the worst experience with Popit . Sometimes very low speed then ok then buffering ,same location . Customer service are useless . It cost me £75 in charges and to be able to cancel . They could not even tell me when i could cancel . They said sorry they made a mistake . All in all a very poor and frustrating experience with Popit . I will never use them again . Beware !!!

August 12, 2024
Unprompted review
Popit Mobile logo

Reply from Popit Mobile

Dear CUSTOMER, once again thank you for leaving Popit Mobile another 1* review. Clearly you have failed to understand our response to your previous review but we would be happy to include the same response below. Also, stating that we have charged you the £75 cancellation fee is a lie as you have managed to cancel without any issues. Best regards, Support

We want to clarify that we discourage customers from opting for only a 1-month subscription due to our UK usage policy. Many customers face challenges using the required data in the UK and cancelling before their next billing date. To ensure compliance, the £75 cancellation fee was introduced for customers who choose to not adhere to our policy. Kindly email our team on support@popitmobile.co.uk and we'd be happy to take a look at this for you.

Rated 5 out of 5 stars

I bought Popit for a 6 week camper trip…

I bought Popit for a 6 week camper trip round Scandinavia. £25 for 100GB. I followed the ‘fair use’ guideline on a trip around Loch Ness, then set off. We used the sim in a HUAWEI Mifi and it worked faultlessly with the H app. The 100 gig lasted us exactly 6 weeks with the usual devices - iphones’ ipads, mac and firestick. Very usable website. Highly recommended.

May 25, 2024
Unprompted review

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