Popit Mobile Reviews 157

What can I say about this company... I emailed asking for a new snazzy number due to been new to the UK. The person that replied sent me a list of numbers to chose from and unfortunately none suited me. I emailed back advising and thought no more of it. Today I woke up to an email with a new list and the sorted me out with a very easy number. I don't know the person's name but this is how support should be. If I could give any more than 5 stars I would! This person went above and beyond

I used Popit for a year while travelling in a van - with the SIM in a WiFi portable hub - and it didn't miss a beat. I was working remotely the whole time, 30 hours a week and the SIM card never let us down, always had a signal and anytime I needed to add data or change plans the team were super quick to respond. Couldn't recommend higher for EU roaming at a good price and reliable data.

Friendly, first-rate customer help line - setting up and Pac code transfer process made super easy.

After 20 years with O2... it's a godsend to be able to actually talk to a "well-informed real person" without being shuffled around by BOTS and clue-less minions for half an hour - every time you encounter an issue.

Keep up the great work!

Popit's biggest selling point is for use roaming abroad. Despite this, they claim not to be a roaming SIM. As I was initially concerned about cancelling the SIM after returning from a trip abroad, I had to push to ring them and have it clarified how easy it was to cancel before I even bought the SIM. The Popit support team told me over the phone that you barely needed any usage in the UK and it'd be very easy to cancel after returning. So after returning from this trip, and struggling with the inability to use it to call any phone numbers during the trip I should add, I found it very frustrating to be told that I couldn't cancel the SIM for a number of months because there were significant conditions of my usage of it in the UK. Popit's lack of transparency and communicating these details over the phone especially have resulted in this being a far more expensive SIM than it was sold to me as

regarding my recent review i was told on the 29/01 through to 01/02 that the company had a no refunds policy even though they admitted their mistakes they didn’t process the payment until 02/02

I had reservations re Popit! Things like cost and claims seem to good to be true. Well I have to day that following my 1st sim activation I now have 2 further sims making 3 in total it all does exactly what they day and to top it off the customer service is exceptional I felt with Diana and she was a real star out of 100 I'd have to say 💯 percent Thank you for all the updates and assistance. I absolutely recommend Popit 👌

We are travelling and needed new sim cards, the Popit sims are ideal for us while travelling as can roam in Europe for no charge for a few months. The service we received from support was over and above any other service provider I have dealt with, exceptional. I would not hesitate to recommend them!!

Fantastic communication on the website. You can chat to a 'real'person immediately on site.
Great for Europe!!

Highly recommended

They sell themselves on roaming but currently in Europe and my wife hasn't been able to answer any inbound calls for over a week. Various excuses from sim not registering on the network (but it has as it rings, and outbound calls ok, and texts ok) to it can't be resolved until we are back in uk. Refuse to give any timescales to the point that they refuse to confirm that they will sort it before we next go away. Unbelievably poor service.

Absolutey faultless from downloading android app, ordering the SIM to delivery.
I work in various countries throughout the EU for 5 months or so per year and haven't had a problem obtaining signal or the full 100gb data allowance. It has allowed me to cancel my account with freemobile.fr thats a saving of €24.99 per month. It is so handy getting the full data allowance rather than be limited to 13GB as I was with three/smarty.
I have recommended popit to many friends and colleagues.

I bought a POPIT sim last week and activated the sim and started porting my old number to the new sim. The number that came with the Sim is now not working and the my old number is also now not working so I have a sim that is about as useful as a chocolate fire guard and I am still paying for it. The help desk does not have a call facility and haven’t been able to resolve the issue. If I don’t get this sorted by Monday I will be referring the issue to the regulator as you feel like you are banging your head against a brick wall with their help desk.

The next day delivery wasn’t! But just got it in time for European trip (6 weeks). The set up was relatively easy in a new MiFi. It does tend to loose connection during driving. And clearly I can’t fiddle with it whilst driving. So became a nuisance. But once settled the signal quality and speed where enough for day to day internet and the occasional streaming in both France and Spain. As expected the next month renewal was ahead of the 30 days and it continue to work well.

On return to the UK I wanted to put it on hold and was advised the UK use must be at 100% to be able to do this. There is little information on the app, to show where this is, but established I’m at 69%. With my renewal date looming, I’m not sure how I’d get to 100% in time. This means I may have to cancel the account and post the sim back to not incur another £25. Very 90’s! And not what I was expecting. Other users seem to have faultless change over when returning from Europe. For me it’s all too much of a faff, especially as I didn’t use my whole allowances for 2 months, I’ll sort something else for a trip,later in the year.

5G is capped only 140mbps.
I have EE also and i get 500mbps.

I have mixed feelings about Popit. I bought 100gb contract for a 5g mifi to be used while touring in France, Belgium, Germany, Switzerland and Italy. Everyone I spoke to said 100gb a month would be plenty, however we ran out of data after 20 days! You cannot top up except at an extortionate price. I installed a data monitor and scoured the internet for how to reduce data useage and implemented them all and the data useage I monitored did not seem to match up with what Popit were recording. It would be very useful if you could 1. Top up at a reasonable price 2. Somehow monitor useage or have advice on their website to reduce useage and 3. Improve their website. As far as download and upload speeds, they were good everywhere.

Tried to switch from EE to Popit because of EE’s prices. SIM arrived promptly. Activation worked. Trying to switch over the number, it all went wrong. Popit’s website needs serious work. Followed directions for porting number. An error SMS arrived first, then an SMS to say that PAC code was received and porting would happen. It didn’t. The guy on chat simply said it was my fault and to try again. Ended his chat. I just couldn’t cope with the might-it-switch-over-today and the chat experience. I ended up cancelling by email. That was prompt and good. I wish Popit could get its act together - principally on website and maybe chat service. It offers a great sounding product and maybe I will look at them again in one year.

Not happy with popit mobile. I have tried to contact you by phone and messaged you with no reply. Also find your website is rubbish too.
Problem now sorted but still not able to contact company. Chat line is non existant!

I chose to move to Popit Mobile because I wanted the benefit of the quick data speeds of the EE network which underpins their service.

It took some extra time for my number to transfer over, but once that was complete, I haven’t looked back

Data speeds are proving to be significantly better than my previous provider, which means I can use my phone as it should be used and get the full benefit from it.

If you are frustrated with the speed of your mobile data service, then definitely take a look at Popit Mobile.

Second review but still bloody amazing. Was on giff gaff before but with poppit I'm having much better signal. Only reason I can comment on internet is because of them! Fantastic! Keep it up guys

Take money from your card when your card details are not even stored on your account. The state will refund and dont.

I did speak to you online via chat and thats what you said to do. I even saved a copy of this