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Rated 3 out of 5 stars

Has anyone ordered the portabello chaise sofa from Sofology? Does it have a seam going across the seat? I can't recall the showroom one having a seam across the seat. It doesn't look right and makes... See more

Rated 5 out of 5 stars

Ordered a sofa and armchair and love both the quality, style and service! Delivery was 1 week earlier than anticipated, price was reasonable too! Sofas have been in about a few weeks now and it's real... See more

Rated 3 out of 5 stars

I like the fact that they keep to time frame,but the delivery man attitude was really wrong left my sofa outside in the snow and went away. Wrong cushion was delivered ,unable to speak to staff but th... See more

Rated 1 out of 5 stars

The communication doesn't exist at all. There is no delivery date, ti the extent that it looks like this company is a scam. I still don't know if my sofa is going to arrive at all! The contact number... See more

Company details

  1. Living Room Furniture Store

Written by the company

Exceptional British craftsmanship and design, with international influence and a compelling story woven into every detail.


Contact info

3.4

Average

TrustScore 3.5 out of 5

107 reviews

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Rated 1 out of 5 stars

Lies, lies, lies and more lies

Lies, lies, lies and more lies, still awaiting my delivery and not sure this company actually exists - feel I have been scammed and will be claiming through my credit card company. The ordering process was smooth and very helpful but once they have your money it is a. Different story - avoid and safe the hassle. How ever good the items are (should they ever arrive) I will always relate them with hassle now so the joy of purchasing has been taken away.

August 29, 2020
Unprompted review
Rated 1 out of 5 stars

Not the best experience

Not the best experience. Product was not as good quality as I would expect considering the price. Customer service was poor and it’s delivery was delayed. No updates unless I chased them. When it arrived it was damaged, I was sent a spare part in the post and told to fix it myself!

August 25, 2020
Unprompted review
Portabello logo

Reply from Portabello

The bed was delivered to you and assembled by our delivery team. You did sign to confirm that the bed was in good condition. Had you highlighted any issues at the time of delivery, the delivery team may have been able to resolve this then.

After delivery, you indicated that a button was missing from the bed. We, therefore, sent you a replacement button.

We sent you the replacement in the post and asked you to affix this yourself as no technicals skills are required to affix a replacement button. The time to do this is approximately 3-6 seconds.

We don't think that it's reasonable to expect us to send a technician to carry out such a small operation, which including travel time would take us around 6,000 seconds.

Of course, your bed is covered by our 15-year guarantee and if any problems occur within this timeframe, we will be happy to send out a technician to carry out any repairs which do require any technical knowledge or a significant time investment from you.

Rated 5 out of 5 stars

Stunning Venetia sofa

Absolutely delighted with our beautiful bespoke leather Venetia sofa and scatter cushions. It looks divine, feels really comfortable and the quality is superb. Fantastic customer service from start to finish and friendly delivery team. High quality product and high quality service. Great experience.

July 20, 2020
Unprompted review
Rated 5 out of 5 stars

Purchased two of the Milano velvet…

Purchased two of the Milano velvet chesterfield sofas in steel and couldn’t be happier. The detail and craftsmanship is amazing. Everyone that has seen them has commented on how much they love them. I have and would recommend Portabello to anyone, looking for a great quality sofa.

November 25, 2019
Unprompted review
Rated 1 out of 5 stars

Very disappointed at the so called…

Very disappointed at the so called quality of the bed has x3 buttons missing obviously no quality control I will be sending in photos of the defects lots of other issues none of the bed side frames line up flush also the ed feet was not packed properly and are now scratched due to The screws on them scratching together so so disappointed in the lack of response and the way they treat you once they have your money please buy a bed from a real company portabello is a sham

November 19, 2019
Unprompted review
Portabello logo

Reply from Portabello

Hello Ashley,

We haven't received any information from you before about this issue. If there are any issues with the bed, please get in touch with us so that we can look at any problems in more detail and remedy them so that your bed meets the standards that you expect.

Rated 5 out of 5 stars

Superb quality.

After months of looking at cheap and nasty sofas in large stores I lost the will to live. I decided to browse the net and look for something of better quality that was affordable. Came across Portabello Interiors when browsing wayfair. Took the plunge and ordered a Milano 3 seater and 2 seater in charcoal. Also ordered a matching footstool. The manufacture took around 6 weeks and the quality is absolutely superb. I highly recommend the products from this company, they are clearly built to last and are far superior to anything you will find lurking in the high street. Customer service excellent too.

May 18, 2019
Unprompted review
Rated 5 out of 5 stars

Venetia sofas

We are extremely pleased with our Venetia sofas and scatter cushions.
The whole process of buying them was straightforward and they were delivered in 9 weeks from ordering them which given Christmas and New Year was in this period was very good.

February 8, 2019
Unprompted review
Rated 5 out of 5 stars

We ordered one of the sofas out of…

We ordered one of the sofas out of Portabello’s Milano collection. Ended up going for velvet and wow - what a lovely piece. Adam was particularly helpful throughout the whole ordering process. Cannot fault.

October 24, 2018
Unprompted review
Rated 5 out of 5 stars

I searched for a long time for the…

I searched for a long time for the right suite, the high street stores didn't have the shape/fabric/colour I was looking for.
Found Portabello just through LOTS of searching online!!
Every email has been answered quickly and personally
The delivery men even helped with removal of old sofa too!
We love our new suite!!

October 19, 2018
Unprompted review
Rated 5 out of 5 stars

Great service, great products!

Ordered a sofa and armchair and love both the quality, style and service! Delivery was 1 week earlier than anticipated, price was reasonable too! Sofas have been in about a few weeks now and it's really completed the room. I found these guys from wayfair first, but going direct is so much better! I got to fully customize my order, Gary was great in fast responses to my questions via email. Their website isn't 100% up to date, so contacting them directly is the best. Definitely recommend!

October 15, 2018
Unprompted review
Rated 5 out of 5 stars

Very speedy service

Very speedy service, I received my club chair after three weeks of ordering which I was more than happy about, just in time for my birthday. The quality was great and the colour matched the fabric sample that was sent out, very pleased!

September 21, 2018
Unprompted review
Rated 5 out of 5 stars

Pure British handmade quality

Brilliant product! looks and feels like british hand made quality, you cannot buy this off the shelf! Shipping time was ideal and customer support was on point.

September 20, 2018
Unprompted review
Portabello logo

Reply from Portabello

Thanks Sam! Very pleased to see that you're happy with your purchase.

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