The beaded bag that I ordered had some beads loose in the package, the bag wires were broken when I receive the bag. But I love how it looks otherwise. Hopefully it may be repaired.
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See what reviewers are saying
Purchased the Eden Strapless Striped Bustier and the Eden Asymmetrical Waist Mini Skirt. Both were on sale at a great price! Shipping and communication from Porterist was great. The items are a litt... See more
Company replied
I must say, my experience with Porterist from the purchase to the delivery to responsiveness was impeccable. The only massive downturn is your return processing is awfully too long. Would you like to... See more
Company replied
I’m trying to make a return on one of the items that I bought. I must’ve reached out to you about 15 times and I did not hear back from you. I reached out via chat text email and searching for your te... See more
Company details
Written by the company
Welcome to Porterist, the premier multi-brand retail platform that brings you high-quality, unique pieces of Europe’s fashion world directly to your wardrobe.Your style is a statement. Make it bolder with Porterist's exclusive pieces.Stand out in any season with timeless, carefully curated, & ethically sourced fashion.
Contact info
53 Dwight Place, Fairfield New Jersey 07004, United States, 07004, Fairfield, United States
- service@porterist.com
- porterist.com
3.5
Average
83 reviews
Hasn’t replied to negative reviews
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Very disappointing
Very disappointed in dress. It arrived smelling strongly of cigarette smoke and a button fell off as soon as I opened the package. The dress had a high split that was not shown in photos and I had to return. It’s now been over a week since i returned the dress and i have not received any update or response from them. Very disappointing I was excited to try this company
January 8, 2025
Unprompted review
Reply from Porterist
Thank you for your feedback. I apologize for the inconvenience you experienced with your dress. The strong cigarette smell and the button falling off are not acceptable and do not reflect our standards. We understand that the high split in the dress was unexpected, which led to your decision to return it.
Regarding your refund, we will process it once we receive and inspect the condition of the returned item. Please keep in mind that it may take up to thirty (30) days from the receipt of your item to complete the return process. Thank you for your understanding.
Thank you for letting us know about these issues. We want to improve and hope to regain your trust in our company. If you have any more questions or concerns, please reach out.
Excellent quality and customer service…
Excellent quality and customer service support
December 15, 2024
Reply from Porterist
Thank you for your great feedback! We're glad to hear you are happy with the quality of our products and our customer service. Your support is important to us, and we hope to serve you again soon! If you have any questions or need help, please let us know.
The nice personal touch of a hand…
The nice personal touch of a hand written thank you not and the cute note welcoming me to Poterist.
December 6, 2024
Reply from Porterist
Thank you for your feedback! We’re happy to hear you liked the handwritten thank you note and the welcome message. We aim to add a personal touch to make our customers feel valued. If you have any other suggestions to improve your experience, please let us know!
Fits and looks great!
December 6, 2024
Reply from Porterist
Thank you so much for your feedback! We're thrilled to hear that it fits and looks great on you. If you have any other questions or need assistance, feel free to reach out. Enjoy your purchase!
I am very happy
I am very happy with my purchase, the customer service experience was smooth. The delivery was easy to track and my package arrived in a decent amount of time.
December 10, 2024
Unprompted review
Reply from Porterist
Thank you so much for your fantastic feedback! We're thrilled to hear that you had a great experience with your purchase and that our customer service met your expectations. It's also wonderful to know that you found the tracking and delivery process efficient. We appreciate your support and look forward to serving you again in the future!
Horrendous service and customer service follow
This is what the customer service rep sent me as a reply
"Thank you for contacting Porterist!
I regret to inform you that there has been a delay in the production of your order. I understand how disappointing and frustrating it can be to wait for something you were eagerly looking forward to. I apologize for the inconvenience you caused! Your order will be shipping out tomorrow, December 12th.
Thank you for your patience and understanding, E"
1. Order was placed on Nov 29th and 7 while business days elapse until I emailed them for a status update which they then stated there was a production delay. Would they have been proactive and follow up with me if I hadn't inquired after the 7 business days?
2. They're apologizing for the inconvenience that I caused?! That's how they respond to they're customers? Wow!
3. They state the the order will ship tomorrow on December 12th, but they sent me the reply on December 9th. How's that supposed to work? I don't get it.
Just a fair warning to others who are thinking of ordering from them and lack of customer focus and attention to detail.
December 9, 2024
Reply from Porterist
Hi Eric,
Thank you for sharing your concerns regarding the recent communication from our customer service team. I sincerely apologize for any frustration and disappointment our response may have caused.
I understand your points about the delay in communication following your order placement on November 29th. It is certainly reasonable to expect proactive updates, especially after waiting for seven business days.
Additionally, I regret the inappropriate wording in our apology concerning the inconvenience you experienced. It is our responsibility to provide clear and respectful communication, and I'm sorry that we fell short in this instance.
Regarding the shipping timeline mentioned in our reply, I can see how the confusion could arise. Thank you for bringing this to our attention—it highlights the need for us to be more precise in our updates.
We appreciate your feedback, which helps us improve our service. Thank you for your understanding. Your experience is important to us, and we're committed to making adjustments.
Still waiting for my order
December 3, 2024
Reply from Porterist
Hi Joanna,
Thank you for reaching out to Porterist!
Please know that our order preparation may take 2-4 business days unless it falls on a weekend or a holiday, and we will have to move processing and its shipment to the following business day. Once your order is ready to be shipped, an automated email will be sent to you including its tracking information. If it didn't reach your email inbox, I recommend checking to ensure our messages aren't inadvertently filtering to the junk/spam/promotions folder.
I hope this helps, Joanna. Let us know if you have any other questions or concerns.
i sent three times to change order to s…
i sent three times to change order to s large see you still semt medium so im returning it! put money back on card! thanks. k smith
December 2, 2024
Reply from Porterist
Thank you for bringing this to our attention. I apologize for the mistake with your order size and any frustration this has caused. We appreciate your patience and want to resolve this for you as quickly as possible. Please return the medium item, and I will ensure that a refund is processed back to your card as soon as we receive and inspect the item. Let us know if we can do anything else for you, we're here to help. Thank you for your understanding!
Quality is great
Yall just try and improve with your return policy and the Size guide make it known in US sizes. The clothes are nice and Beautiful and Quality is definitely 💯
October 13, 2024
Reply from Porterist
We sincerely apologize for the frustration you've experienced and completely understand how upsetting this situation is. We want to assure you that we have sent an email regarding the status of your refund for the returned order. Please check your inbox for that update. Your satisfaction is important to us, and we're committed to ensuring you receive your refund.
Great Customer Service
I mistakenly ordered 2 of the same dress and customer service took care of it right away. The selection, price, shipping, and service were awesome. The product came in a couple of days and the tracking information was updated regularly.
October 24, 2024
Reply from Porterist
Thank you for your kind words! We're so glad to hear that our customer service was able to assist you promptly and that you had a great experience with your order. It's wonderful to know that you appreciated our selection, pricing, and shipping process. If you need anything else or have more feedback, feel free to reach out. We’re here to help!
Extremely fast response and shipping…
Extremely fast response and shipping time. Excellent price and very good quality. Very happy with my purchase!
October 9, 2024
Reply from Porterist
Thank you so much for your positive feedback, Stephanie! We're delighted to hear that you were pleased with the response time, shipping, and quality of your purchase. Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need help in the future, don't hesitate to reach out!
It’s a very difficult return policy
It’s a very difficult return policy. Getting in touch with a separate email, asking for a return, being sent a return code, returning the item and waiting 2-3 weeks for your money back. Not ideal at all.
October 8, 2024
Reply from Porterist
Thank you for your feedback, Rebecca. I understand that our return process can be frustrating, and I appreciate you bringing this to our attention. We're continuously working to improve our policies, and your input is invaluable in that process.
I haven’t gotten any emails about my…
I haven’t gotten any emails about my purchase or when it’s coming. Thought I got scammed by your website. Jury’s still out, actually
October 24, 2024
Reply from Porterist
Hi there! Thank you for bringing this to our attention. We sent an email regarding your order. If it didn't reach your email inbox, I recommend checking to ensure our messages aren't inadvertently filtering to the junk/spam/promotions folder.
Never received my order or any updates.
October 24, 2024
Reply from Porterist
Hi Kourtney! Thank you for bringing this to our attention. We sent an email regarding your order. If it didn't reach your email inbox, I recommend checking to ensure our messages aren't inadvertently filtering to the junk/spam/promotions folder.
I love the 2 dresses I bought
I love the 2 dresses I bought. They are very elegant and comfortable to wear. Great quality.
September 19, 2024
Reply from Porterist
Thank you for your wonderful feedback! We are thrilled to hear that you love the dresses you purchased and that you find them elegant, comfortable, and of great quality. Your satisfaction is our top priority, and we are delighted that our products have met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support and hope to provide you with more beautiful and comfortable clothing in the future.
Communication was very good
Communication was very good. Company was responsive. Wish sizing was more clear.
September 25, 2024
Reply from Porterist
Thank you for your feedback! We are glad you found our communication excellent and that our company was responsive. We appreciate your input regarding the sizing and will consider this to make improvements for future customers. If you have any further questions or concerns, please feel free to reach out to us. We value your feedback and hope to provide an even better experience for you in the future!
It was a bad experience with my order…
It was a bad experience with my order and long time to reply to my complaint till now I have not receive any response or refund I have returned my damaged item
September 11, 2024
Reply from Porterist
Hi, Adnan! We want to assure you that we take your feedback seriously and we are committed to resolving this matter promptly. We sent you a reply on September 23rd with the return label so that you can send back the dress, as it falls under the Final Sale category. Once we receive the dress, a full refund will be issued back to your account. Thank you for your understanding and patience.
Reply from Porterist
Hey Fa! I'm sorry to hear that you found the sizing to be way too small. Your feedback is important to us, and we will definitely look into this issue with our product team.
The communication was very good and the…
The communication was very good and the package arrived in good condition. I also felt the dress was very well made and looked exactly like the picture,
September 9, 2024
Reply from Porterist
Thank you for your positive feedback! We're glad to hear that the communication was very good and that the package arrived in good condition. We take pride in our products, and we're delighted to hear that the dress was well-made and looked exactly like the picture. We hope to serve you again in the future!
No delays
I ordered for the first time and the delivery was smooth. The product was amazing 🤩
August 12, 2024
Reply from Porterist
Thank you for your feedback! We're glad to hear that your first order went smoothly and that you're happy with the product. If you need any assistance in the future, feel free to reach out.
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