I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... See more
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Review summary
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Had to make a claim for puppies fractured toe, application was sent in by vet via portal, on the Friday. I had a text on the Monday to confirm receipt, text on Tuesday to say it was getting checked... See more
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Arranged everything ,very easy to follow instructions all completed on-line. I already had my Cat Mittens with them then added my Dog Boo. I was given an extra discount off my policy cost because I h... See more
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First class service at the Post Office Insurance for our 16 week old kitten who came into a spot of bother. Used them for our two cats previously and were fantastic for end of life care. Wouldn't use... See more
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Company details
About Post Office Pet Insurance
Written by the company
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Contact info
100 Wood Street, EC2V 7ER, London, United Kingdom
- 0330 123 1921
- postoffice.co.uk/pet-insurance
4.6
Excellent
588 reviews
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Post Office pet insurance
No quibbles and fast pay-out direct to the vets.
Highly recommend.
March 8, 2025
Reply from Post Office Pet Insurance
Good morning Maria,
We're happy to hear that you had a seamless experience with our direct vet payment option. Thank you for your recommendation and positive feedback!
Many thanks,
Post Office Pet Insurance Team
Excellent service
I.ve never claimed before and the process was easier than I thought it would be. Post Office
insurance contacted the vets and I had payment within a week of my claim.
August 30, 2025
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that your first claim experience was straightforward. It's great to know that we could process your payment quickly. Thank you for sharing your feedback.
Many thanks,
Post Office Pet Insurance Team
Fantastic service
Fantastic service. Really easy to make claims and processed very quickly.
December 24, 2024
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that you found our service fantastic and the claims process easy and quick. Thank you for your positive feedback; we appreciate it!
Many thanks,
Post Office Pet Insurance Team
Reliable pet insurance
Clear information on the various choices available. Reasonable prices.Easy to get quote and join online.
September 30, 2025
Reply from Post Office Pet Insurance
Good morning Betty,
We're happy to hear that you found our information clear and our prices reasonable. We're also glad the online process was easy for you. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Making a claim
Making a claim was very straightforward online and involved very little effort on my part. They contacted the vet practice direct and then refunded the money straight back to my account, minus the excess. Very satisfied!
October 7, 2025
Reply from Post Office Pet Insurance
Good morning Alison,
We're happy to hear that making a claim online was straightforward and effortless for you. We appreciate your satisfaction with our direct contact with the vet and the prompt refund to your account. Thanks for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Rubbish-thinking of cancelling
Rubbish-thinking of cancelling.
They paid the second claim but have held back on the first one even tho they paid the second. Keep having to ring up wasting my time!
June 24, 2025
Reply from Post Office Pet Insurance
Good morning,
We regret the trouble with your claim and the time spent contacting us. We'll look into the delay with the first claim to see how we can assist you.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning,
We're happy you found our sign-up system easy to use and liked our cover choices. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Clear and timely updates
Clear and timely updates on the progress of our claim. They made us aware of any issues along the way. Payment was prompt after we claimed for our dog's injury.
July 17, 2025
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that you were informed of your claim's progress and any potential issues. We appreciate your feedback and are glad the payment was prompt after your dog's injury claim. Thank you.
Many thanks,
Post Office Pet Insurance Team
Very competitive pricing and benefits.
Very competitive pricing and benefits.
Easy to apply and policy received within the hour
October 1, 2025
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that you found our pricing and benefits competitive. We're also glad the application process was easy and efficient for you. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that arranging our services was easy and that you found it valuable. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
I have tried other pet insurances.
I have tried other pet insurances, but when l get to the part in the application about the breed of the pet, l cannot put down a breed, because my pet is more than a mixed breed, and l cannot go any further in the application. When l went for post office pet insurance they accepted my application, and classed my pet as mixed breed ( or moggie )
September 23, 2025
Reply from Post Office Pet Insurance
Hi Keith,
We appreciate you sharing your experience. We're glad our application process worked well for your mixed-breed pet when others didn't. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Not had to use it yet 🤞so can’t really…
Not had to use it yet 🤞so can’t really say but it seems a very good insurance and covers all I need for my dog
September 15, 2025
Reply from Post Office Pet Insurance
Good morning,
We appreciate your feedback and are glad to hear our insurance seems comprehensive for your dog's needs. We hope you won't need to use it but are here if you do.
If you do need to make a claim we will invite you to leave another review.
Many thanks,
Post Office Pet Insurance Team
Don't claim whatever you do.
Starts off very affordable but if you need to claim be aware that there will be consequences. Following a claim for my flatcoat my insurance more than doubled.when I enquired why the massive increase i was told that the dog was getting older , the cost of the claim .etc.Complete nonsense. The dog wasn't 3 years old, claim was for a bloat incident. Stomach was stitched to abdominal wall so hardly likely to be reoccurring.They said the increase was justified. .sorry but it isn't imo.i have a £4500 cover and never came close to using it.
A friend is insured with the kennel club ,has a £7500 limit and has been close to that for a couple of years with her poorly spaniel. Paying nothing like i am and has had minimal increases over the past 4years.if the premium increases again at year end i will cancel the insurance and pay money into an account for any future vet requirements. Update.
Have just been asked to provide my details to post office insurance to prove this is a genuine review. I have gladly provided this information. That tells me everything i need to know about this company.
September 30, 2025
Unprompted review
Reply from Post Office Pet Insurance
Hi Peter,
We appreciate you sharing your experience. We understand your disappointment regarding the premium increase following your claim, especially given your dog's age and the nature of the incident. We aim to provide affordable coverage and regret that you feel the increase wasn't justified.
I've raised this with our complaints team who will be in contact.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Hi Elaine,
We're happy to hear that you're satisfied with the service that you received. Thank you for sharing your positive experience with us.
Many thanks,
Post Office Pet Insurance Team
First class service at the Post Office…
First class service at the Post Office Insurance for our 16 week old kitten who came into a spot of bother. Used them for our two cats previously and were fantastic for end of life care. Wouldn't use anyone else. Highly recommend.
June 10, 2025
Reply from Post Office Pet Insurance
Hi Gabbi,
We appreciate you choosing us for your insurance needs. We're happy to hear that our service met your expectations, especially during a difficult time with your kitten. It's good to know we could provide support for your cats previously. Thank you for recommending us!
Many thanks,
Post Office Pet Insurance Team
Efficient process and easy
September 5, 2025
Reply from Post Office Pet Insurance
Hi Graham,
We're glad the process was easy and efficient for you. Thank you for your feedback, we appreciate it a lot.
Many thanks,
Post Office Pet Insurance Team
Discounts give false impression of price
Decided to take out Post Office insurance after comparing with others who all confused the issue by including mention of discounts which gave a false impression of actual price. The Post Office quote was straight forward and honest.
September 26, 2025
Reply from Post Office Pet Insurance
Hi Alan,
We appreciate you choosing us and value your feedback. We're happy to hear that you found our quote straightforward and honest compared to others. It's great to know you had a positive experience.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Hi Malcolm,
We're happy to hear that you had a positive experience with our prompt payment process. Thank you for your feedback; we appreciate it greatly.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Hi Wendy,
Thanks for getting in touch. We've checked and unfortunately couldn't see the promotional code entered on your account.
As part of our process, there's a three month period before a welcome box can be issued. If you could give us a call in November, we’ll be happy to arrange for it to be sent to you then.
Many thanks,
Post Office Pet Insurance Team
Completely done Nathan I have faned…
Completely done Nathan I have faned cheaper pet insurance for Romeo and Shadow and Lola inky Hogan okay i cancel please?
September 22, 2025
Reply from Post Office Pet Insurance
Hi Lisa,
If you could like to cancel your policy please contact our customer services team.
Many thanks,
Post Office Pet Insurance Team
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