POWER.dk - Vesterport Reviews 

2,316
TrustScore 4 out of 5

3.9

Ved Vesterport 4, 1612 København, DK


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Rated 5 out of 5 stars

På forhånd tak hjælpen/ Thanks in advance for the help / Dank im Vorarus fur irhe hilfen. Kind Regards / Med venlig Hilsen / Mit freundlichen Grüßen / Meilleures salutations / Met vrien... See more

Company replied

Rated 5 out of 5 stars

Very nice black friday deal. The gadget would be a bit less expensive in Germany or in the USA, but still, a decent discount for shopping in DK. Otherwise, a very nice CX, online shop works smooth, a... See more

Company replied

Rated 2 out of 5 stars

The EU rules about returning in-ear headphones are not clarified but Power has decided not to accept any returns. Ordered some in-ear headphones online on Friday, had to open the seal to see them. T... See more

Company replied

Rated 4 out of 5 stars

Hi, The product offer and price was great for QLED Tv. The first visit to the store at Vesterport was not upto the mark since there was only one personnel attending the customers. For 1 hour I... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Store
  3. Home Goods Store
  4. Washer and Dryer Store

Written by the company

POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.

30 dages-testen

Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.

Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt. Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele

Contact info

  • Ved Vesterport 4, 1612, København, Denmark

  • 70338080

3.9

Great

TrustScore 4 out of 5

2K reviews

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3.9

All reviews

(2,316)

34,180 reviews in the last 12 months

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Rated 5 out of 5 stars

Super Nice and Fast Click & Collect

Super fast and helpful bought my new iPhone click and collect good service

May 19, 2023
Unprompted review
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Hej Jeremiah

Tusinde tak for handlen og for den fine perlerække af smukke stjerner – dem er vi ellevilde med!

Her i POWER elsker vi at give vores kunder en god købsoplevelse, hvorfor det varmer vores POWERhjerter at læse, at det lykkes! 😍😍

Vi ser allerede frem til at byde dig velkommen igen og ønsker dig en skøn dag! 🤞😊

De bedste hilsner
Zaneb/POWER

Rated 5 out of 5 stars
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Hi Heldine!

Thank you for the visit, your feedback & for the reward of 5 great stars – we are honored! 😍😍

In POWER, happy and satisfied customers is the fuel that keeps the POWERspirit going!

It is, therefore, a pleasure to read about your satisfaction!

We look forward to your next POWERvisit and wish you a wonderful day! 🤞😊

Best regards,
Astrid/POWER

Rated 5 out of 5 stars
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Hej Mustafa!

Tak for besøget, anmeldelsen og for belønning af 5 smukke ⭐⭐⭐⭐⭐

Det er SÅ skønt at se disse fine stjerner, og du kan tro, at vi vil gøre vores absolut bedste for at gentage denne succes! 😊

Vi glæder os til, at du svinger forbi igen! 🤞🧡

Du ønskes en dejlig dag!

De bedste hilsner,
Astrid/POWER

Rated 5 out of 5 stars

God service

Byttede en defekt vare. Tak for det.

April 29, 2023
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Hej Rudi,

Tusind tak for din anmeldelse og alle de flotte stjerner 😍

Vi elsker at læse, du har haft så god en oplevelse. Det er da også absolut lige sådan vi ønsker det skal være, når man besøger vores butik! 🙌

Vi ser frem til at byde dig velkommen igen og ønsker dig en fantastisk dag 🙏

De bedste hilsner
Sasan/POWER

Rated 5 out of 5 stars

Super god service

April 19, 2023
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Kære Ane,

Stor tak for din anmeldelse og for den fine perlerække af ⭐⭐⭐⭐⭐ - Dem 🧡 vi!

I POWER lever vi af glade og tilfredse kunder, hvorfor det spreder ekstra smil og glæde at læse om din tilfredshed med dette POWERbesøg!

Vi glæder os til at kunne fortsætte denne positive stime & ønsker dig en dejlig dag! 🤞😊

De bedste hilsner,
Orhan/POWER

Rated 5 out of 5 stars
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Hej Johanne👋

Det er skønt at læse, om din tilfredshed med denne handelsoplevelse.

Du kan tro, at vi ser frem til at kunne byde dig velkommen igen.

Du ønskes en herlig dag 🤞.

De bedste hilsner
Sasan/POWER

Rated 5 out of 5 stars

Good service

Good service. I had order my item online to pick it up at the store close where I live. The item was ready whitin 30 min time. While I was at the store, store attendant offered was fast and helpful.

April 3, 2023
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Dear Marcos,

Thank you for the reward of 5 beautiful ⭐⭐⭐⭐⭐!

At POWER, we wish to provide our customers with a great shopping experience, as happy and satisfied customers are the fuel that keeps the POWERspirit going! We are, therefore, pleased to see that we succeeded!

We hope you will come to love your new item🥳

We look forward to seeing you again! 🤞🧡

Best greetings
Ida/POWER

Rated 5 out of 5 stars

Great

5 stars. Great store.

March 27, 2023
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Hi!

Thank you for the visit, your feedback & for the reward of 5 great stars – we are honored! 😍😍

At POWER, happy and satisfied customers is the fuel that keeps the POWERspirit going!

It is, therefore, a pleasure to read about your satisfication!

We look forward to your next POWERvisit and wish you a wonderful day! 🤞😊

Best,
Orhan/POWER

Rated 1 out of 5 stars

Super bad experience

Super bad experience. The product was supposed to be available at the store but when I got there they said I had to order it to the store first then come back. The website did not state that outlet products do not come with chargers but then when I asked they said that they do not provide it. How do they sell electronic products but not the charger that it comes with? Staff were super rude about it as well. I regret buying at Power and I will never go again.

March 24, 2023
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Hi!

Thank you for your review.

We are sad to hear about your last experience at our store. In POWER we strive towards always giving our customers a good experience, so we apologize we couldn't live up to it this time. However, we thank you a lot for your feedback - we will make sure to take it with us to the store.

We wish you a great day!

Best regards
Astrid/POWER

Rated 1 out of 5 stars

The computer I bought 4999 DKK from the…

The computer I bought 4999 DKK from the internet is 4499 DKK at the store I received the product from the store and I wanted to walk around the store for a while. The computer I bought caught my eye, the price was 4499 DKK, but 4999 DKK was taken from me, it's not fair

March 13, 2023
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Hello Onur,

Thank you for your review 😊.

I can see the product that you bought has dropped in price. In these kind of situations we offer Price match.
In this case i have just sent you an e-mail in order to get more information from you to credit you the price difference 🙌😃.

I am looking forward to hearing from you 🙌.

Have a good day.

Best regards
Sasan/POWER

Rated 5 out of 5 stars

It is always niece experience to shop…

It is always niece experience to shop from POWER store.

March 4, 2023
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Dear Muhammad,

Thank you very much for your review, and for sharing your great POWERexperience with us & others!

At POWER we love happy and satisfied customers, which is why it spreads great joy to read they we succeded in giving you a good purchasing experience!

We look forward to welcoming you again in the future! 🤞🧡

Best regards,
Orhan/POWER

Rated 2 out of 5 stars

I dealt with was…unknown

The person I dealt with was unprofessional and seemed he really didn’t want to be there.. not great when you spend 7000kr .. if I didn’t already paid for the phone I would off walk out and took my business elsewhere..

February 17, 2023
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Dear Ivor,

Thank you for your review.

We apologize that the service in our warehuse didn't live up to your expectations and we are sorry to hear about the impression you are left with. This definitely doesn't live up to the service standard we wish to provide.

We hope you are safisfied with your new phone and that we will get the chance to make up for your experience another time.

Thank you for your feedback and have a lovely weekend.

Best regards,
Orhan/POWER

Rated 5 out of 5 stars

Big fan of Power

Big fan of Power. Best rates and service.

February 26, 2023
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Dear Nick,

Thank you very much for your review, and for sharing your great POWERexperience with us & others!

At POWER we love happy and satisfied customers, which is why it spreads great joy to read they we succeded in giving you a good purchasing experience!

We look forward to welcoming you again in the future! 🤞🧡

Best regards,
Orhan/POWER

Rated 1 out of 5 stars

I have ordered a monitor on 12-01-23

I have ordered a monitor on 12-01-23. Everthing seemed fine at the beginning with the order, but after a few days I have contacted customer service to get clarification on why the monitor had not been sent out yet. I was told that it would get sent out soon and that it took longer because there were problems with some of the products in my order, even though I only had bought one monitor. The chat was cut off before I could ask what the problem was. I had waited a few more days but still had no new tracking information.

I again had contacted the customer service and now they gave me a reason for the delay. The monitor was never sent out because it was never in stock and they were still waiting for Samsung to deliver the monitor before they send it out to me.

Today is 28-01-2023 and I still have not received the monitor or any new tracking information, while I have ordered on 12-01-2023.

I am really dissatisfied with the service. Why would you put a product online in stock and when you sell it, to not even have it in stock.

January 11, 2023
Unprompted review
POWER.dk - Vesterport logo

Reply from POWER.dk - Vesterport

Hi Sam!

Thank you for your review.

We are sorry to hear about your experience. In POWER, we always strive towards giving our customers a great experience, so we are very sad to hear that we didn't succeed. We can see that you have ordered your monitor from an unconfirmed delivery date, and these dates can change if the manufacturer sees that they can't deliver as promised. However, we can see now that your order has arrived at our stock location and will be sent as soon as possible. You will receive an SMS from the store as soon as the order is ready for pick-up.

We thank you for your time and feedback, and wish you a great day!

Best regards
Astrid/POWER

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