POWER.se - Mall of Scandinavia Reviews 

Bra service

Ronny had good understanding of the mobile plans. He answered all my questions patiently, that helped me make an informed decision. I felt valued as a customer.

I came to pick my click and collect order and to my surprise they didn’t have the item. They didn’t help me finding an alternative.
The store chaotic, stuff everywhere, no price tag.
Employee are not able to find items.
My order with personal information were left on the screen at the cashier for anyone to see while I came back fetching an alternative item which ended up being what I ordered in the first place.

I find me as a member of a group when I go shopping at Power. I am thankful.

The executive was good but 2 things he told us was invorrect 1st was regarding Apple Care which I called up Apple directly and asked rhem and Apple confirmed that we can buy apple care within 60 days of buying iphone and that too at a cheaper rate than what Power gave us for 2 years it is around 3000 sek which is 1000 sek cheaper than your price. That is bad on your part as if you have no knowledge than do not tell us wrong information atleast. 2nd was that we were kind of pressured for buying subscription which was without any benefit for me

Felt like employees are not trained enough. Could not get good information on the products and waiting time is too long.

was quick and fast

I had a really pleasant time with the consultants that help me with my purchase, he was friendly and polite, spend a lot of time explaining everything actually.
Great customer service.

Product I saw in the display was not available. I took the Similar box and the product was almost 50% expensive. The headphones display was worst.
It took more than 10min for the billing. No person was on the billing counter.

I made order Online and when item arrived i went to the shop. Shop assitant told me that item didnt arrive. I said that i ordered a week ago and received a text. Then shop assistant said that i should have come in two days and that item is no longer available. I showed her Messages and said that i only received message that it is available 2days ago. She didnt seem very interested. Then she Checked after all and found my order. The whole experience at the register was off.

Customer service is great and good quality products

Based on my previous purchase which had many unpleasant experiences, I got a voucher from Power!
They said that I can use it both online an at any Power store! But this was not the case! I ordered online with payment at Power store. After 2 hours they where not able to find out how the voucher code be used for Payment!? They also tried to order online with online payment too, but this was not possible! They said that the code is not valid!? I contacted Power support and they said that it is valid, and the value of the item must be over voucher value.
Okay, I tried to order something which has higher cost then the voucher value and all was fine until I was at store for picking up my order! They used almost one hour for giving me 2 items which I had in my order. One was available and the second one was not available. At the end, the lady at store said I need to cancel the one which was not available and gave me similar product which had higher price and I was forced to pay for the difference too!
In general, Power has HUGE challenges with the internal systems and most of the sellers are very young people with almost no understanding for customer service and taking care of the situations which are a bit different then scanning only barcode with related payment.
Power has TOO much to do until they are in a level which is acceptable in Nordic lands.
As long as possible I will not do any business with Power at all.

Brilliant service regarding Apple Watch!! Quick pick up at store - good enough time head. Very pleased!!