Power kicks Ass in service, prices and customer care! I would hire the entire staff for my own company anytime any day! Staff is genuinely service minded and gives accurate information and demon... See more
Company replied
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See what reviewers are saying
I bought an Iphone 17 pro 512 gb. Generally ok. There were a lot of personnel walking around shop but checkout account waa very very slow with long queue. Can your power hogsbo ahop improve this? As o... See more
Company replied
So after having bought a nice expensive gaming keyboard that gave up on me instantly i left it in for service, this took so long i actually had forgotten about the keyboard (atleast 5-6 months) and ha... See more
Excellent service! They helped me choose the right TV and soundbar and offered some really good deals. When I later needed to return the soundbar, the return process was very easy and hassle-free. I r... See more
Company replied
Company details
- Electronics Company
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electronics Repair Shop
- TV store
Written by the company
Sveriges nya hemelektronikkedja! Vi är här för att utmana marknaden och ändra spelreglerna! Vår prisrobot ger dig den råaste dealen.
Contact info
Enköpingsvägen 27, 17738, Järfälla, Stockholm, Sweden
- 08 517 66 000
- kundservice@power.se
- power.se
Veckans kampanj
4.2
Great
69K reviews
Asks customers to review
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Excellent service.👍
March 8, 2026
Reply from POWER.se
Hi Enabel,
Tack så mycket för din fantastiska recension! Det gläder oss enormt att höra att du fick utmärkt service hos oss i Linköping. Din feedback betyder mycket för oss och vårt team. Vi fortsätter att sträva efter att leverera den bästa möjliga upplevelsen för alla våra kunder.
Allt gott, Erik på POWER! ⚡
Reply from POWER.se
Hej Samuel,
Tack så mycket för din fantastiska femstjärniga recension! Det gläder oss enormt att höra att du hade en bra upplevelse med oss. Din positiva feedback betyder mycket för vårt team och motiverar oss att fortsätta leverera den bästa servicen.
Vi uppskattar verkligen att du tog dig tid att dela dina tankar med oss!
Allt gott, Erik på POWER! ⚡
The guy at mobile selling area counter…
The guy at mobile selling area counter was kind of fraudster, he was trying to con money in different way.
When it didn't work any way, he tried to add 99 kroner extra for fixing mobile glass protector as service charges.
March 4, 2026
Reply from POWER.se
Hello Muhammad,
We appreciate you taking the time to share your experience with us, even when it was not entirely positive. When visiting us, it should always feel safe and transparent regarding pricing and service.
We would like to understand more about what happened so we can take a closer look at the matter and get a clearer picture of the situation. Please feel free to contact us at kundservice@power.se and tell us a bit more about your visit.
Thank you again for bringing this to our attention. We truly appreciate that you took the time to write to us.
Have a nice day, Sara at POWER!⚡
Reply from POWER.se
Hej Christina,
Tack så mycket för din fantastiska recension! Det gläder oss enormt att höra att du är så nöjd med din upplevelse hos oss i Kalmar. Din positiva feedback betyder verkligen mycket för oss och vårt team.
Vi strävar alltid efter att ge våra kunder den bästa möjliga servicen, så det är underbart att veta att vi lyckades med det för dig!
Allt gott, Erik på POWER! ⚡
Reply from POWER.se
Hi Michael,
Vad kul att höra att allt gick bra med din beställning! Det är fantastiskt att våra kollegor i Helsingborg Väla kunde hjälpa dig med energi och vänlighet. Vi uppskattar verkligen att du tog dig tid att dela din upplevelse med oss.
Tack för att du valde POWER!
Allt gott, Erik på POWER! ⚡
Excellent
Excellent, communication and profuct briefing and good range of electronic products, Keep it up.
March 4, 2026
Reply from POWER.se
Hi faisal,
Tack så mycket för din fantastiska recension! Det värmer våra hjärtan att höra att du är så nöjd med både kommunikationen och produktinformationen. Vi är stolta över vårt sortiment av elektronikprodukter och det betyder mycket att du uppskattar det. Din feedback motiverar oss att fortsätta leverera den bästa servicen möjligt.
Allt gott, Erik på POWER! ⚡
Three customer service staff passed me…
Three customer service staff passed me as I asked them to assist with a simple question, They (all 3) told me there is someone behind them to assist. That was very ....don't even have a word for it..not good.
March 1, 2026
Reply from POWER.se
Hi Jermaine!
Thank you for your feedback.
We are honestly disappointed to read about your experience. It is extremely important to us that every visit feels safe and professional. We want everyone to feel seen, heard, and helped right away. When that is not the case, we clearly have something to work on. Your feedback helps us do exactly that.
It is truly valuable for us to hear from you, even when everything has not been at its best.
Ha en fin dag, Sara på POWER!⚡
I went to mall of Scandinavia power and…
I went to mall of Scandinavia power and I am completely satisfied with the support I receive:)
February 28, 2026
Reply from POWER.se
Hi Alper,
Vad kul att höra att du är helt nöjd med supporten du fick på Mall of Scandinavia! Det värmer våra hjärtan att veta att vårt team kunde hjälpa dig på bästa sätt. Vi strävar alltid efter att ge våra kunder den bästa möjliga upplevelsen.
Tack för att du tog dig tid att dela din positiva upplevelse med oss!
Allt gott, Erik på POWER! ⚡
Misleading Sales
On 2 December 2025, I visited the Power Store in Barkarby. A salesperson named Hussain offered me a SIM card with a gift card worth 5000 SEK. At that time, I already had three ongoing packages with Comviq. The salesperson told me that Tele2 and Comviq are the same company and that my contract would simply be switched, and I would receive the 5000 SEK gift card.
Based on this information, I agreed. However, when I was given the contract, I noticed that it showed five phone numbers. I asked the salesperson why there were five numbers, as I had not ordered or agreed to five numbers. I was told to ignore it and was assured that my contract would start on 3 March 2026 and that the issue would be fixed later. The salesperson convinced me to sign the contract.
The next day, I saw five numbers listed in the Tele2 app. I immediately returned to the store and spoke with them again. They told me to ignore it and said everything would be fixed on 3 March. I clearly asked why there were five numbers with a two-year binding period when I had only agreed to two numbers. Again, they told me to come back later and that they would fix it.
On 28 February 2026, I visited the store again and asked them to correct the issue. This time, they told me that if I wanted to keep only two numbers, I would have to return 3000 SEK from the 5000 SEK gift card. I explained that this condition had never been mentioned to me before, but they ignored my concern. I also requested cancellation of the contract since it had not yet started, but they refused and said cancellation was not possible. They only offered to cancel three numbers.
I asked to speak with the manager, but they did not allow me to do so and only let me speak with another colleague. I explained that I do not live in Stockholm and that it is difficult for me to visit the store repeatedly. I asked them to either fix the issue immediately or cancel the contract, but they told me to contact Tele2 customer support instead.
They then contacted Tele2 support and arranged to hold the contract for six months. At the end of February, I received an invoice of 1140 SEK. I was also charged a holding fee for five numbers (29 SEK per number). I questioned why I should pay extra charges for SIM cards that I never ordered, but I did not receive any help.
I felt that I had been misled due to incorrect information. I contacted Power customer support, but they said they do not handle network-related issues and would forward my complaint to the relevant store. The salesperson later contacted me, but the situation was not resolved and the treatment was unfair.
When I visited the store previously, the salesperson told me that because I signed with BankID, the issue was my responsibility. However, I had clearly raised my concerns about the five numbers before signing, and I was told to ignore it and assured it would be fixed.
This was a very bad experience, and I felt misled by the store. My wife was present with me during the entire process and is a witness to this experience. Based on what happened, I cannot recommend purchasing any package from this store due to the misleading information and poor service.
December 2, 2025
Unprompted review
Reply from POWER.se
Hello!
Thank you for taking the time to share your experience!
We understand that the situation you describe sounds confusing, and we definitely want to look into this further to ensure you receive the right assistance and that everything is handled in the best possible way. We would appreciate it if you could contact us directly at kundservice@power.se so we can go through your case in more detail and take it forward immediately.
We really want you to feel confident and satisfied with our service, and we look forward to helping you resolve this.
Have a great day, Sara at POWER!⚡
Skilful and experienced staff
Skilful and experienced staff, friendly and helpful. Amazing delivery service very fast, reliable and efficient. Reasonable prices on appliances. Variable models of all. Recommend it fully.
Thanks power. A satisfied customer.
February 27, 2026
Reply from POWER.se
Hi Hafsa,
Tack så mycket för din fantastiska recension! Det värmer våra hjärtan att höra att du upplevde vår personal som skicklig, erfaren och hjälpsam. Vi är också glada att vår leveransservice imponerade på dig med sin snabbhet och tillförlitlighet.
Det betyder mycket för oss att du rekommenderar POWER och att du är en nöjd kund. Vi strävar alltid efter att erbjuda bra priser och ett brett sortiment för att möta våra kunders behov.
Tack igen för att du tog dig tid att dela din positiva upplevelse!
Allt gott, Erik på POWER! ⚡
Poor Staff Attitude and Delayed Customer Service
The attitude of the staff requires significant improvement. I waited at the section for 15 minutes, yet no one attended to my enquiry. There was already one staff member at the next counter assisting other customers, and he was aware that we were waiting, but he did not make any effort to call for support. When I informed the customer service desk, we were still made to wait another 5 minutes before any staff member arrived.
February 22, 2026
Reply from POWER.se
Hello,
We truly appreciate you taking the time to write about us.
It is never fun to have to wait longer than necessary, and we are sorry that this happened. Your description helps us reflect on how we can improve our service and attentiveness to customers in the future.
If there is anything else you would like to share with us, you are welcome to contact us at kundservice@power.se.
Have a great day, Sara at POWER!⚡
I am writing this review to warn other…
I am writing this review to warn other customers about my experience with both POWER and Telenor.
I visited a POWER store to port my existing phone number. I was clearly told that the process was simple and that my number would be transferred. Instead, two separate subscriptions were created without proper explanation. I was never clearly informed about double billing for several months or about any binding period before signing digitally on a device in-store. I did not receive a contract copy at the time of signing.
In addition, I was given a 4,000 SEK gift card and told I needed to use it the same day. Later, when I realized the subscription terms were not what I had understood, I was told the contract could only be cancelled if I repaid the gift card amount. This means the gift card effectively became a financial trap tied to the subscription — something that was never clearly explained beforehand.
Telenor’s role is equally concerning. When I first contacted them, I was told the subscription would be cancelled. Later, they changed their position and refused to cancel, referring me back to POWER. Meanwhile, no product or SIM card was ever delivered to me, yet invoices continued to be issued.
Both companies avoided responsibility and referred me back and forth between each other. At no point did either party take ownership of resolving the situation properly.
Customers deserve transparent information, clear contracts, and accountability. Billing someone for services they never properly received, while refusing responsibility and shifting blame, is unacceptable.
I strongly advise others to read all documents extremely carefully and demand written confirmation before signing anything.
When I went to the store and talking to personal who did this to me, his manager was laughing and making jokes about me to his colleague. And I have all records for those.
October 27, 2025
Unprompted review
Reply from POWER.se
Hello Charles, and thank you for sharing your experience.
With us it is important that any changes to a subscription feel safe and clear, especially when transferring a phone number. We understand that the situation you describe has caused both frustration and confusion. Information regarding subscriptions, binding periods, billing, and terms should always be transparent and easy to review before anything is signed.
We also take your comments about the in store experience seriously. Regardless of the matter, everyone should always be treated with respect. That is a given for us.
If you are still in need of assistance with your subscription, you are always warmly welcome to visit the store so we can go through everything step by step together. You are also welcome to contact us at kundservice@power.se and we will make sure your case is handled further.
Have a nice day, Sara at POWER!⚡
It's beautiful and charges quickly.
February 17, 2026
Reply from POWER.se
Hi Bebie,
Vad kul att höra att du är så nöjd med ditt köp! Det låter som att produkten verkligen lever upp till förväntningarna när det gäller både utseende och prestanda. Tack för att du tog dig tid att dela din positiva upplevelse med oss.
Allt gott, Erik på POWER! ⚡
Honestly
Honestly, I wanted to give them the benefit of the doubt, but this experience was a total disaster. I mean, seriously though, I’m seeing so many people complaining about the exact same thing—delivery delays that never end. My order has been "processing" for ages, and every time I try to get an update, the customer service is either unreachable or gives me some scripted nonsense. Ugh, it’s so frustrating
February 18, 2026
Unprompted review
Reply from POWER.se
Hi Hakim,
Thank you for sharing your experience, even though it truly did not turn out the way you had hoped.
We want shopping with us to feel simple and transparent, and when it does not we really need to know. Your feedback helps us move forward and improve.
We would be happy to take a closer look at your order and check the delivery status. Please feel free to contact us at kundservice@power.se and we will make sure to look into it.
Have a great day, Sara at POWER!⚡
Reply from POWER.se
Hi kund,
Vad kul att höra att du är så nöjd! Det värmer våra hjärtan att veta att vi kunde leverera en så bra upplevelse. Tack för att du tog dig tid att dela dina positiva tankar med oss.
Alla de bästa, Erik på POWER! ⚡
Good service & customer handling.
June 17, 2025
Reply from POWER.se
Hi Mukesh,
Tack så mycket för din fantastiska recension! Det värmer våra hjärtan att höra att du upplevde bra service och kundhantering hos oss på Bäckebol. Vi strävar alltid efter att ge våra kunder den bästa möjliga upplevelsen, och det betyder mycket att veta att vi lyckades med det för dig.
Vi hoppas att du kommer att fortsätta att vara nöjd med dina produkter och att vi får se dig igen snart!
Allt gott, Erik på POWER! ⚡
Reply from POWER.se
Hi there,
Tack så mycket för din fantastiska recension! Det gläder oss enormt att höra att du upplevde vår service som snabb och hjälpsam. Vi strävar alltid efter att ge våra kunder den bästa möjliga upplevelsen.
Det är underbart att vårt team i Uppsala kunde hjälpa dig så bra!
Allt gott, Erik på POWER! ⚡
Ran all around looking for a seller
Ran all around looking for a seller , finally when i found one he left for 2 minutes but never came back, so i had to find a new one.
February 9, 2026
Reply from POWER.se
Hi WAEL,
Tack för din feedback! Vi förstår att det kan vara frustrerande när det tar tid att hitta hjälp i butiken. Vi arbetar kontinuerligt med att förbättra våra rutiner för att säkerställa att våra kunder får den service de förtjänar.
Det är bra att höra att du till slut fick den hjälp du behövde trots de inledande svårigheterna. Vi uppskattar verkligen att du tog dig tid att dela din upplevelse med oss.
Allt gott, Erik på POWER! ⚡
Had to wait so long to get help
February 5, 2026
Reply from POWER.se
Hi Ma,
Tack för din feedback! Vi förstår att det kan vara frustrerande att behöva vänta på hjälp i butiken. Vi arbetar kontinuerligt för att förbättra våra servicetider och se till att alla kunder får den hjälp de behöver så snabbt som möjligt.
Vi uppskattar att du tog dig tid att dela din upplevelse med oss, och vi kommer att använda denna feedback för att bli bättre.
Allt gott, Erik på POWER! ⚡
The phone’s camera is not working
February 7, 2026
Reply from POWER.se
Hi!
We’re sorry to hear your phone’s camera isn’t working. That’s definitely not how it should be. Please reach out to Kundservice@power.se and we’ll assist you.
Have a great day, Sofie at POWER!⚡
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