Excellent service on a washing machine repair. Matt was not sure of the issue and thought it might be something within the drum making it not worth repairing, but he persevered and found a loose bolt,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always buy my white goods from Power Point. I live locally and I like to support my local businesses. I continue to go to PowerPoint also because nothing is to much trouble from the lovely staff the... See more
Company replied
When we found an integrated fridge we liked in a competitors store but we would need to travel to Shrewsbury to collect it, we phoned Powerpoint who not only found a similar model but were able to ord... See more
Company replied
The lady in the shop went above and beyond what was expected. She kept us informed of the arrival of the items we bought and arranged a mutually agreed delivery date. The delivery men were respectful... See more
Company replied
Company details
- Appliance Store
- Appliance Parts Supplier
- Appliance Repair Service
- Appliances Customer Service
- Used Appliance Store
Written by the company
Powerpoint Stores is a family run independent business with stores in market towns Oakengates and Wellington. They have been trading for over 25 years now providing customers with appliance sales and repairs. Due to their high level of service, attention to detail and product knowledge, their customers remain loyal and much of their business comes from recommendations. They provide all household appliances including, washing machines, tumble dryers, washer dryers, fridges, freezers, cookers, vacuum cleaners, smaller kitchen appliances, and much more. They offer delivery and installation options on freestanding and built in appliances. The friendly knowledgeable team go above and beyond for their customers. They have true family values you only experience when shopping local.
Contact info
United Kingdom
- powerpointstores.co.uk
Reply from Powerpointstores
Good Afternoon Mr Sedgwick,
Thank you for the 5* review.
We are glad that you found the service to be excellent and highly recommend us.
Thank you,
The Power Point Team
I was very pleased with the service…
I was very pleased with the service from power point in oakengates. Matt came on time, found the problem with my washing machine and promptly repaired it. I will certainly use their service again. 21
April 21, 2026
Unprompted review
Reply from Powerpointstores
Good Afternoon Mrs Aldred,
Thank you so much for the kind words! We’re thrilled to hear that Matt provided such prompt and professional service for your washing machine repair. We pride ourselves on punctuality and expertise, so it’s wonderful to know we hit the mark for you. We look forward to helping you again whenever you need us!
Thank you,
The Power Point Team
Highly Recommended
Sincere thanks and appreciation for the outstanding customer service provided by Power Point Ltd., Oakengates. In particular, I want to mention Pete for his professionalism and expertise in helping me with my washing machine purchase today.
I would also mention the Installation Team, Paul and Dave for the speedy install, their advice and friendly attitude.
April 20, 2026
Unprompted review
Reply from Powerpointstores
Good Morning Mr Clark,
We truly appreciate your feedback and your support of Power Point Ltd. Our goal is to provide expert advice paired with a seamless installation, so it’s rewarding to know Pete, Paul, and Dave delivered exactly that for you today. Thank you for recognizing their professionalism and friendly attitude—we will make sure they receive the credit they deserve!
Thank you,
The Power Point Team
Fridge freezer purchase from PowerPoint Wellington
From a visit to the Wellington branch on Saturday, to a visit to measure up on Monday at 10 o'clock and then installation at 12 o'clock, the purchase and fitting of a new integrated fridge freezer was incredibly quick and professional. The installation team raised a shelf to accommodate the new appliance, so that from the outside, the same doors could be used. I'm very happy with the service and would thoroughly recommend dealing with the staff at the Wellington branch. Well done and thank you.
April 20, 2026
Unprompted review
Reply from Powerpointstores
Good Morning Mr Chowdhury,
Thank you so much for your kind words! We are thrilled to hear that we could get your new fridge freezer sorted so quickly—from your Saturday visit to a Monday installation is a turnaround we’re very proud of. Our team always aims to go the extra mile, so I’ll be sure to pass on your thanks to the installers for their clever work with the shelving. We appreciate the recommendation and look forward to seeing you at the Wellington branch again!
Thank you,
The Power Point Team
Very competitive pricing
Very good product competively priced. Fitters were exceptional and very neat and tidy
April 2, 2026
Reply from Powerpointstores
Good Morning Carole,
Thank you for the fantastic feedback! We’re delighted to hear you’re happy with the product and its value. I will be sure to pass your kind words along to our fitting team—they take great pride in their craftsmanship and in leaving a workspace spotless. We truly appreciate your business!
Thank you,
The Power Point Team
Courteous & knowledgable company
Courteous & knowledgable,prompt &efficient, all round excellent service.
April 7, 2026
Reply from Powerpointstores
Good Morning Mr Verrall,
Thank you for the fantastic review! We truly appreciate your feedback regarding our team's knowledge and efficiency. Providing excellent service is our top priority, and we’re glad we could deliver that for you. Thanks for choosing us!
Thank you,
The Power Point Team
Friendly prompt service
Friendly, knowledgeable staff who kept me informed at all stages.
Prompt service and diagnosis of problem and solution ordered and fitted without delay.
Highly recommended
March 31, 2026
Reply from Powerpointstores
Good Afternoon Mrs Holland,
Thank you so much for taking the time to leave such a thoughtful review. We are thrilled to hear that you had a positive experience with our team!
Providing clear communication and prompt, effective solutions are our top priorities, so it’s rewarding to know that we kept you well-informed and resolved your issue without delay. Your "highly recommended" status is the best compliment we could receive.
We look forward to assisting you again in the future should you need us!
Best regards,
The Power Point Team
Great service with a smile
The lady in the shop went above and beyond what was expected. She kept us informed of the arrival of the items we bought and arranged a mutually agreed delivery date. The delivery men were respectful and soon had the items fitted. Would certainly use this store again.
March 20, 2026
Reply from Powerpointstores
Good Morning Mrs Ella,
Thank you so much for your kind words! We are thrilled to hear that our team provided the seamless experience we strive for. I’ll be sure to pass your praise along to the shop assistant and our delivery team—they’ll be delighted to know their efforts made a difference. We look forward to welcoming you back to the store in the future!
Thank you,
The Power Point Team
Our washing machine was not emptying…
Our washing machine was not emptying water. The engineer turned up as aranged,swiftly solved the issue and charged only a small amount over the call-out fee. I have used this business for many years and have always been happy with their service.
March 17, 2026
Reply from Powerpointstores
Good Morning Mr Munn,
Thank you so much for taking the time to share your experience! We truly appreciate your continued loyalty over the years.
It’s great to hear that our engineer was able to get your washing machine back in working order so quickly and efficiently. We always strive to provide honest, fair pricing and reliable service, so knowing we’ve hit the mark for you once again means a lot to our team.
We look forward to being there for you whenever you need us in the future. Thanks again for the kind words!
Thank you,
The Power Point Team
Great service and customer help from…
Great service and customer help from staff at this shop. Went to a lot of trouble to help source a replacement handle for our fridge .
February 9, 2026
Unprompted review
Reply from Powerpointstores
Good Morning Peter,
We truly appreciate your feedback. Our team prides itself on going the extra mile to source exactly what our customers need, so I will be sure to share your compliments with the staff. Thank you for choosing us for your appliance needs, and please don't hesitate to reach out if we can help with anything else.
Thank you,
The Power Point Team
Dishwasher door catch had broken.
Dishwasher door catch had broken.
Very professional staff & was able to replace the catch in a timely manner.
Brilliant job done.
Thankyou very much.
February 24, 2026
Reply from Powerpointstores
Good Morning Mr Taylor,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to get your dishwasher door catch sorted out quickly and professionally. Providing timely, high-quality service is our top priority, and we’re glad we could help. We appreciate your business!
Thank you,
The Power Point Team
Excellent
Excellent, prompt, polite and speedy. What more can you ask for.
March 2, 2026
Unprompted review
Reply from Powerpointstores
Good Morning Julia,
Thank you for the 5* review. We are glad that you received excellent, prompt, polite and speedy service.
Thank you,
The Power Point Team
Great helpful and polite would…return
Great helpful and polite would recommend the wellington store to all my family and friends thumbs up 👍 every thing I needed was no trouble bought already 2 items for my new forthcoming home will definitely be returning in the future thankyou again for politeness and understanding thankyou 😀
January 30, 2026
Unprompted review
Reply from Powerpointstores
Good Morning Miss Bennett,
Thank you so much for the kind words! We are thrilled to hear that you had such a positive experience at our Wellington store. It was truly a pleasure helping you find those first two items for your new home—congratulations on the upcoming move! We pride ourselves on being helpful and understanding, so knowing that it made a difference for you means the world to our team. We can’t wait to see you again soon!
Thank you,
The Power Point Team
Spot on
Efficient, honest and reliable service by a friendly local tradesman. Thank you
February 14, 2026
Reply from Powerpointstores
Good Afternoon Mr Davies,
Thank you so much for the kind words! It was a pleasure working with you. Being a local company, we take a lot of pride in serving our community with honesty and quality. We're glad we could help out—see you around!
Thank you,
The Power Point Team
Reply from Powerpointstores
Good Afternoon Mrs Lester,
Thank you for the 5* review. We are glad that we were able to provide you with excellent service and sort the issue out promptly.
Thank you,
The Power Point Team
Matt had Very excellent customer…
Matt had Very excellent customer service and was very quick
February 19, 2026
Unprompted review
Reply from Powerpointstores
Good Morning Mrs Rankin,
Thank you so much for the kind words! We’re thrilled to hear that Matt provided you with such excellent and efficient service. I’ll be sure to share your feedback with him and the rest of the team—it really makes our day. We look forward to seeing you again soon!
Thank you,
The Power Point Team
My rented property the washer dryer…
My rented property the washer dryer failed after 10 years
I was able to contact power point to buy a new one and had it fitted with no problem,as we live in Portugal they took the hassle out of the problem
February 11, 2026
Reply from Powerpointstores
Good Morning Mr Sanders,
Thank you for the 5* review. We are glad that we were able to assist you in replacing the washer dryer and greatly value you coming to us to sort your appliances for the rental property.
Thank you,
The Power Point Team
Matt came to fix our washing machine…
Matt came to fix our washing machine today he was top notch everything sorted no more leaks
Thanks Matt
February 18, 2026
Unprompted review
Reply from Powerpointstores
Good Afternoon Matt,
Thank you so much for the kind words. We’re thrilled to hear that Matt was able to get your washing machine back in top shape and stop those leaks. I’ll be sure to pass your feedback along to him—he’ll be happy to know he could help.
Thanks for choosing us!
The Power Point Team
I have just had a new washing machine…
I have just had a new washing machine purchased fron Powerpoint stores delivered and installed. At the shop we were served by a very knowledgeable and helpful assistant (Sharon) and the delivery arranged by her very rapidly. The machine was plumbed in very swiftly by Dave and Paul and I would like to thank them for their work. John
February 17, 2026
Unprompted review
Reply from Powerpointstores
Good Morning John,
thank you so much for taking the time to share your experience! We are delighted to hear that Sharon provided the expert guidance we strive for, and that Dave and Paul got you up and running so quickly. I will be sure to pass your kind words along to all three of them—they’ll be thrilled to know they made your purchase and installation so seamless. Enjoy your new machine!
Thank you,
The Power Point Team
Excellent service as usual
Excellent service as usual. My washing machine was repaired quickly and without fuss. Would 100% recommend
February 16, 2026
Unprompted review
Reply from Powerpointstores
Good Morning Mrs Cotterill,
Thank you so much for the kind words! We’re thrilled to hear your washing machine is back in action and that you were happy with the quick turnaround. It’s always a pleasure working with you, and we truly appreciate the recommendation!
Thank you,
The Power Point Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.