PRA Group UK Reviews 210

My initial debt was over £5000. I was paying £60 a month and now £70 I pay without any issues.. I am not down to just over £3400 I believe. End of April I am going to lose my job. I have told them I will have £1700 spare asked if they would consider it as a settlement offer, otherwise I will be paying £5 a month for years and years but they said no. They are already In good profit off me due to the price they paid for my debt but still they won't accept it. If they accepted it they would have had over 50% of the debt. On paper they say they will help but greed is what they thrive on

Harassing. When I am paying them they still leave me millions of voicemails.

I’ve been harassed for over 10years totally ridiculous and annoying

We are victims of provident (doorstep loans) tactics, but we are unable to have our debt written off or seek compensation like thousands of others are.
This is because PRA GROUP bought our debt off provident so we're not entitled have our debt written off or seek compensation for the way our family were left destitute.
An experience I wouldn't wish on anyone.
So if you are a customer of the provident and they haven't sold your debt to PRA GROUP yet.
Then this is for you:
The FCA, Provident’s regulator, said it did not approve of the Scheme. But as Provident has stopped providing doorstep loans, the FCA did not object to the Scheme in court.

4 million previous Provident, Satsuma, Greenwoods and Glo customers can now make a claim to the Provident Scheme. These claims have to be made before the end of February 2022.

You may have paid your loans on time but they may still have been “unaffordable” if you had to borrow more money or refinance your loan.

Only £50million is available in the Scheme, so you won’t get a full refund. But you may still get hundreds of pounds and your credit record cleaned.

Little bit frustrated. Was recently offered a partial settlement which I wasn’t able to do at that time. However came back to them a couple months later and said I could now do it. Except the offer had ‘expired’. The guy I spoke to didn’t even try and help or negotiate something with me. Basically just said goodbye and that was it. A shame as I had previously found PRA really helpful and it’ll just mean the money I had available will go to another creditor and PRA will continue to receive nothing which makes no sense.

You have harassed me for 10 years! Im no longer angry though as its quite funny you dont get the messsge. You are like an ex partner who cant accept its over. I have sent you letters to deny any knowledge of a debt in my name which i do not recognise, I have never recieved a default notice or entered into any such agreement with yourselves. I also requested you sent me my data file and cease contacting me via phone and text. Dispite this you still call and text me.
I have reported you to the FCA and ICO yet you still call and text me.
Maybe I will just report you to the police for harassment. Here's to the next 10 years you absolute wasters.

Surprised by some of these reviews. I have had some dealings with PRA group recently who have been nothing but helpful, empathetic and patient. Yes, they do phone you and send letters, but if you just take a few minutes out of your day to log in to your online account and send them a message or give them a call, they will help you and are ready to listen. They will never force you to pay what you cannot afford and I managed to negotiate a settlement on the debt I had to pay it off sooner.
These companies are not that scary - since the financial crash in 2008/2009, they really are not allowed to be as regulations have changed. If you are getting letters, phone calls etc, it really will benefit you to just take the time to deal with it. Nobody here is judgemental or going to bite your head off.

This company hounded my partner for over 12 months,just endless phone calls,after I told them all contact was to be by letter,they then proceeded to send endless threatening letters.Using the template letter, which is on Martin's Money site,asking who the debt was with etc,they sent a contract that had been signed by my partner for a store card,which she never had,but it was 20 years old.After writing to them explaining that the statute of limitations on this sort of debt was 6 years,they replied saying the debt was now "statute bound" meaning they could not now try and reclaim it,and was now closed.Strangely for a financial debt recovery company,you would have thought they would have known from day one that this was an unenforceable debt,but no they would rather keep fishing for the poor unfortunate who gets scared into paying,as my partner would if I had not helped her.Shysters and legalised robbery,If you owe money to a company legitimately,then yes that debt should be paid in a reasonable time but not by fear and upset and constant phone calls at all hours with no explaination in full from the start.

I am surprised by what people write here. me I deal with Pra Group. they do all to help you. you have debt you must pay it this is sure. but they will discuss with you and you pay only what you can. sometimes you can not pay so they put your account in hold. they review your situation every 6 months. so me I did not see anything of what people write here. only one thing I don't like in Pra is that they call u Saturday early morning. I worked 7 days week to pay my debt. today my first Saturday off to sleep and rest bit but they wake up me at 8 am. I hope they will think about this and change it. but other than this I found them they help and support.

Shadey company.
They put defaults on your credit file and try to extort money from you. 8 months later and still answers to my issues, had to finally speak to the ombudsman. Probably end up in court. If you hear from them just ignore them and report it straight to the FCA.

You write them a letter and they don't even read it properly . They buy a £10000 debt of a company you owe and they purchase the debt for approx £1000
So you think you will owe them £1000? Wrong they chase you for the full £10000 debt. Like leeches they bleed you dry just to make money off poor people.
My friend made them an offer to pay off the debt about 10% but they refused even though he told them the debt was having a detrimental affect on his mental health. he killed himself shortly after they refused his offer. Now they won't get a penny.

Set up a repayment plan with the above mentioned company and just because a repayment date falls on a bank holiday or a weekend my bank does not process payment until the following working day. Now due to something which is out of my control my repayment agreement gets cancelled and I am threatened with late payments etc.

I don't understand why I'm being penalised for banks that set up their rules that any payment processing is performed the next working day. I will be taking things further as I refuse to be made out to be in the wrong!!!!!!!! How the hell can I help if a repayment date falls on a weekend or bank holiday??!!

It has been around 4 years of nearly everyday phone calls (all blocked), as they are looking for someone that I have never heard of. I have had my phone number close to 10 years now, so no idea where they get their information from. Edited to ad: I have never been in debt, and they are not actively looking for me, but some made up person. That is the reason I am not willing to deal with them, or pass my information to their complaint team.

I'm a victim of financial abuse, I have been fighting for 3 years to prove this with the credit cards he used. I'm a penniless single parent of 2 children. I try my best to scrape by getting no help from their father. I pay a small fee each month and I sent all the information I had to the company explaining my situation and they want a doctor to complete a letter to why I can't work. I do work!!! and I can't afford to pay for a doctor to complete this form anyway. Going out of my mind and not sure where to go next. They don't care and won't listen and request irrelevant information so they can drag this out longer and cause more suffering. I'm so tired and just need this to stop for the sake of my health. I'm sick of crying myself to sleep over this mess.

Constant harassing phone calls.

I arranged a payment plan with them over email and still received multiple phone calls and emails advising me that my account was unpaid which I was fully aware of.

Then received a phone call from the 'Complaints Department' asking if they could have five minutes of my time to which I answered no but still continued to try and coax me into speaking with them. No communication between members of their team at all.

They keep sending me letters for an account I don't even have for Lloyd's TSB account thats over 10 years old. I've tried telling them, they don't listen. They can't take it to court because of how old it is but I've told them to try and take it to court so as I can tell a competent judge but they won't because if they do the non-existent debt will be written off. Scam artists!

Very poor service. Paid account in full, however asked them to provide paperwork to remove a charge but got nothing but lies and incompetence. They’ll promise you the world…call backs and contact, but deliver nothing. I understand people have no choice dealing with them, but please be aware of who you’re dealing with.

This company has been harassing me for 14 months! Despite being made aware last July that they have the wrong name/number, they still keep on everyday. I get upto 3 voicemails a day even after blocking their number. At first I thought it was a scam, I've had no actual post. Just a bombardment of calls. Absolutely disgusting.

As debt collection agencies go, they are by far the best. I wish all my debt was with them. I have been, and still am, having housing problems with my mortgage and they have been so understanding. A 2 minute phone call got the result I needed.. whereas another debt collector the same call took 16 minutes.