Simply put, an appalling organisation. I have offered an expert witness service for over 25 years and have to say that this organisation is the most appalling agency I have ever known. They are disorg... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Premex acted quickly to get things sorted. They kept me fully informed of everything that was going on and backed up emails in writing. Replies to any queries were dealt with within 24 hours if not im... See more
Company replied
Premex need to work on their crossover between solicitors. This created alot of delay between all three parties. This meant myself as the client had to chase between both parties to speedup the proces... See more
Company replied
Nursing Expert Witness Service Premex is a fabulous company to work with as a nursing expert. Great communication from the team and they are always responsive. Massive thanks to Kerry who is my go-t... See more
Company replied
Company details
Written by the company
Premex+ is the leading provider of medico-legal reports for serious injury, clinical negligence, industrial disease and other complex cases. We have an extensive panel of specialist and reliable experts at the heart of Premex+. With over 3,000 practicing experts, we are constantly looking for new and emerging talent across all specialisms to join our panel. Each member of our 100+ strong team here at Premex+ goes through extensive training on specific areas/specialisms. The training puts each member of the team in a position to offer the highest standard of care and service to each solicitor, injured party and/or family member.
Contact info
United Kingdom
- premexplus.co.uk
My case
I had a great experience with premex so helpful polite and caring very prompt would reccomend to anyone top class
August 30, 2023
Reply from Premex+
Hi Angela, thank you for your time, responding with feedback, it's much appreciated.
Helping me in my claim
Helping me in what to do in my claim and giving advice along the way.
August 28, 2023
Reply from Premex+
Hi Sandra
Thank you for taking the time to give us with feedback, I am glad we could help.
Kind regards
Helen
Reply from Premex+
Hi Madeline
Thank you for your review, it is very much appreciated.
Kind regards
Helen
Reply from Premex+
Hi Neville
Thank you for taking the time to provide a review, I am pleased to hear you found the service to be friendly and efficient.
Kind regards
Helen
Very efficient and friendly service
August 22, 2023
Reply from Premex+
Hi Mark
Thank you for your 5-star review, we try our best 😊
Kind regards
Helen
Room for improvement
E-mail communication with Premex isn’t great. Sometimes submitting forms which Premex keeps requesting, half-dozen times and getting solicitor to also submit before they get acknowledgment.
Also had x2 Medical appointments booked in Manchester, the Medical consultant was surprised as he frequently has clinics in London where I live. Therefore wasting my time/money on over 6 hours commuting.
August 7, 2023
Reply from Premex+
Good Morning Mr Bennet,
Firstly, thank you for taking the time out of your busy day to provide us with this feedback, this is always greatly appreciated. Please also accept my apologies on the inconvenience caused, especially with the considerable amount of time spent commuting to your medical appointment in Manchester. I am sorry to hear that you have had to travel for your appointment when there had been appointments considerably closer to yourself, I can confirm that the medical experts we instruct through Premex + arrange their own appointments directly with the claimant, due to avoiding any conflicting commitments. I will raise this internally with our expert liaison department to ensure that our medical experts are arranging the closest appointments available.
Regarding the forms you have been asked to complete, if you would be so kind to email my self directly with the letters you refer to at Luke.Bennett@premex.com and I will look into this further for you.
Does what it says on the tin
August 13, 2023
Reply from Premex+
Thank you for your review Brian.
Kind regards
Helen
Clear instructions and polite service
August 13, 2023
Reply from Premex+
Hi Steve
Thank you for your lovely comments and 5-star review.
Kind regards
Helen
Very polite staff helped with a query
Very polite staff helped with a query
Doctor was just brilliant
Never been to a Premex Hospital before I was very impressed
Thank you
August 10, 2023
Reply from Premex+
Hi Sue
Thank you very much for your review, I am pleased to hear the staff were polite and helpful 👌
Kind regards
Helen
Review
Still waiting to hear of a promised appointment and difficulty finding out about parking at one other appointment
August 8, 2023
Reply from Premex+
Hi Amanda
Thank you for taking the time to leave a review, it is important to us that we receive feedback so that we can continue to improve our service.
I am sorry to hear you found it difficult to obtain information regarding parking. We will speak to the relevant team to ensure clear details are provided for parking at the venue in the future.
In relation to the further appointment required, expert timescales can vary depending on specialism, however, I will certainly review your file to see what I can do to expedite matters for you.
Kind regards
Helen
Lack of information
Asked about my medical report (so has my solicitor) - was informed it would be with us last week - still haven’t received it and no call from premex- why are premex not more pro active
August 8, 2023
Reply from Premex+
Hi Nigel,
Thank you for your feedback, I am sorry you feel that we have not been pro-active in our approach. I have reviewed the file and can see there has been a delay in receiving your report. We can assure you we have been contacting the expert regularly to ensure the report was received as soon as possible.
I can now confirm we are in receipt of the report, and this will be received by your solicitors shortly. In the meantime, if you have any further questions, please contact me directly on trustpilot@premex.com.
Kind Regards,
Natale
Great service provided to clients.
August 7, 2023
Reply from Premex+
Hi Omar,
Thank you for your fantastic feedback, we are really pleased to hear about your positive experience using our service.
Kind Regards,
Natale
Taking far too long to get expert…
Taking far too long to get expert medical views back, and even longer when you need to have a report amended
March 22, 2023
Looking after me
Looking after me. For my solicitor case. Mr Pearce. Was welcoming and made me feel at ease. Very professional. And got everything that he needed. There and then.
July 25, 2023
Reply from Premex+
Hi Janine,
Thank you for your feedback we really appreciate your comments on your experience with Premex, we are also really pleased to hear you found Mr Pearce welcoming and this made you feel at ease.
Kind regards,
Natale
My appointment with Dr Lindzi Thomas…
My appointment with Dr Lindzi Thomas was wonderfully relaxed. She was very professional and easy to talk to. She put me so at ease, which made answering the questions and recalling the events accurate. 5*
July 26, 2023
Reply from Premex+
Hi Jackie,
Thank you for taking the time to provide us with your comments and 5 star feedback, we are really happy to hear you found Dr Thomas relaxing and that this made you feel at ease at your appointment.
Kind Regards,
Natale
Very well organised
July 30, 2023
Reply from Premex+
Hi Nick,
Thank you for providing us with 5-Star feedback, we are grateful for your comments and are pleased to hear you found our service organised.
Kind Regards,
Natale
Got seen to quickly by very experienced…
Got seen to quickly by very experienced consultant
July 30, 2023
Reply from Premex+
Hi Paul,
Thank you for taking the time to leave a review, we really appreciate your comments and are pleased to hear about your positive experience.
Thanks,
Natale
I would give you 0 stars if that was pssible…
I would give yo 0 stars if that was possible
July 30, 2023
Reply from Premex+
Hi Frank,
Thank you for taking the time to leave a review, we really appreciate all feedback that we receive.
I am sorry to hear that you didn’t have a positive experience. We would really like to understand why you have given this score and how we could improve our service in the future.
If possible, it would be helpful if you could send me a little more information about your experience and the issues you faced to trustpilot@premex.com.
Kind Regards,
Natale
The Dr who I have just seen was easy to…
The Dr who I have just seen was easy to talk to made me feel at ease as soon as I went into her room
July 25, 2023
Reply from Premex+
Hi Ann
Thank you for taking the time to provide feedback, I am pleased to hear you felt at ease with the Dr.
Kind regards
Helen
I was given clear instructions how to…
I was given clear instructions how to get to my appointment. So when I arrived I was not stressed. The consultant was brilliant. I was so at ease and I was provided with so much information to help me with my settlement for a insurance claim.
July 25, 2023
Reply from Premex+
Hi Claire
Thank you for your 5-star feedback, I am glad you found the instructions clear and I am pleased to hear you felt at ease. It is important that you feel comfortable.
Kind regards
Helen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.