Simply put, an appalling organisation. I have offered an expert witness service for over 25 years and have to say that this organisation is the most appalling agency I have ever known. They are disorg... See more
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Premex acted quickly to get things sorted. They kept me fully informed of everything that was going on and backed up emails in writing. Replies to any queries were dealt with within 24 hours if not im... See more
Company replied
Premex need to work on their crossover between solicitors. This created alot of delay between all three parties. This meant myself as the client had to chase between both parties to speedup the proces... See more
Company replied
Nursing Expert Witness Service Premex is a fabulous company to work with as a nursing expert. Great communication from the team and they are always responsive. Massive thanks to Kerry who is my go-t... See more
Company replied
Company details
Written by the company
Premex+ is the leading provider of medico-legal reports for serious injury, clinical negligence, industrial disease and other complex cases. We have an extensive panel of specialist and reliable experts at the heart of Premex+. With over 3,000 practicing experts, we are constantly looking for new and emerging talent across all specialisms to join our panel. Each member of our 100+ strong team here at Premex+ goes through extensive training on specific areas/specialisms. The training puts each member of the team in a position to offer the highest standard of care and service to each solicitor, injured party and/or family member.
Contact info
United Kingdom
- premexplus.co.uk
Reply from Premex+
Hi Claire
Thank you for taking the time to provide feedback, communication is key 👌
Kind regards
Helen
Very accurate and great comfortable…
Very accurate and great comfortable atmosphere expert advice
June 14, 2023
Reply from Premex+
Hi Paul
Thank you for taking the time to provide feedback, I am please to hear you felt comfortable with the expert and will make sure I pass your comments on.😁
Kind regards
Helen
Great and professional service thanks…
Great and professional service thanks team you are amazing !!!! RAF Veteran.
June 9, 2023
Reply from Premex+
Hi
Thank you for your lovely words and 5-star review. It means a huge amount to receive such fantastic feedback.
We would also like to take this opportunity to thank you for your service. 💚
Kind regards
Helen
Great specialists
specialsits and bookings all really easy. kind and understanding and asked in depth questions
June 8, 2023
Reply from Premex+
Hi Sarah
Thank you so much for your 5 star review, I am pleased to hear you found the booking process easy and the specialist kind and understanding. We try our best 👌
Kind regards
Helen
Treated with courtesy and respect at…
Treated with courtesy and respect at all times, made to feel comfortable and at ease!
June 6, 2023
Reply from Premex+
Hi David,
Thank you so much for your lovely review, I am pleased to hear that your were made to feel comfortable, at ease and respected.
Many thanks again for your kind words!
Helen
Late notification of an appointment…
Late notification of an appointment which I had already attended as arranged between myself and the expert.
June 4, 2023
Reply from Premex+
Hi Caroline
Thank you for taking the time to provide feedback, it is always appreciated as we continuously look to improve our service.
I am sorry to hear that you received late notification of your appointment, but I am pleased to hear that you had already attended your appointment and hope all went well.
I will investigate your file to understand the reason why this may have occurred and how we can improve our process.
Thanks again for your feedback!
Helen
Reply from Premex+
Hi Elaine
Lovely review, thank you for taking the time to provide feedback, glad we could help.
Thanks
Helen
Reply from Premex+
Hi Lance,
Thank you for providing our feedback, transparency is important to us 🙌
Many thanks
Helen
Medical expert interview
Easy experience great interview by very knowledgeable specialist.
May 30, 2023
Reply from Premex+
Hi Gordon
Thank you for taking the time to provide feedback, we will make sure to pass your lovely comments on to the medical expert.
Kind regards
Helen
Prompt and thorough.
May 24, 2023
Reply from Premex+
Hi Marcia
Thank you for your feedback I am glad you found our service the be 5-star 😊
Kind regards
Helen
Very efficient
May 29, 2023
Reply from Premex+
Hi Andrea, thank you for your review, we are pleased you are happy with the service provided.
The bare minimum
Emails I have received from Premex are poorly formatted and difficult to read on a mobile device. A Premex representative contacted me ONE MINUTE before my initial appointment was due to start to check that I would be attending. What is the point of that? It was just a distraction. Calling me a day or two in advance would have been far more useful. This seems like a company that's just going through the motions.
May 19, 2023
Reply from Premex+
Hi Nick,
Thank you for taking the time to leave us a review. All the feedback we receive is incredibly important to us and helps us to improve our service.
I am sorry to hear that you didn’t receive a call, in advance of your appointment as you would have expected. This has been fed back to the team looking after your case for future improvement.
With regards to the emails that you received; would you be able to send us some example screenshots to Trustpilot@premex.com with information on what device you are using so that we can better understand how we can improve the formatting of our emails?
Many Thanks,
Anthony
Reply from Premex+
Hi Ian
Thank you for providing feedback. We are sorry, you felt the service provided was not to your expectations. Please be assured, I will review your file, to see if there is anything more, we could have done to speed up the process.
Premex acted quickly to get things…
Premex acted quickly to get things sorted. They kept me fully informed of everything that was going on and backed up emails in writing. Replies to any queries were dealt with within 24 hours if not immediately. They organized most appointments as close to home as possibly could.
May 17, 2023
Reply from Premex+
Thank you for the review Andy, we are very pleased, you are happy with the service provided.
Reply from Premex+
Thank you for your review Frank, we are pleased you found our service very helpful😊
Have been waiting for 3 months my…
Have been waiting for 3 months my report to reach my solicitors, after being told last week my report would arrive by the end of last week, still no arrived. In total I have been waiting 6 months to get my appointments and report. I would have expected an apology and a reason why this process is taking so long.
May 14, 2023
Reply from Premex+
Hi Geoffrey,
Thank you for taking the time to provide feedback, I am sorry that you feel the process is taking too long. I will review your file and email you directly with an update.
Many thanks
Helen
The staff were helpful but everything…
The staff were helpful but everything took so long
March 27, 2023
Reply from Premex+
Hi Thomas, thank you for providing feedback. I am pleased to read that you found the staff helpful but I am sorry you felt everything took a long time. I will review your file to see if there is anything we could have done differently.
Very professional customer service
Very professional customer service. The staff are very helpful and friendly.
May 11, 2023
Reply from Premex+
Thank you for your review Orisi, I am glad we could help 😊
Painless and could say what I needed
May 10, 2023
Reply from Premex+
Thank you for your review Jonathan it is appreciated and glad we could help!
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