PFG Mortgages Reviews 385

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

PFG were incredibly efficient, patient and gave wonderful service when we were sorting out mortgage. We were so lucky to have Leah as our advisor, she went above and beyond in helping us get our mort... See more

Company replied

Rated 5 out of 5 stars

We can't thank Mark Shubrook enough for the service provided on our pensions over the years. We had an annual review yesterday, online which was great. We're Ipswich, Mark is Norwich so it makes... See more

Company replied

Rated 5 out of 5 stars

We moved house and George made the whole process so much easier. He and his team kept us up to date at every milestone and made sure every query went answered. His professionalism is second to none. I... See more

Company replied

Rated 5 out of 5 stars

Leah and her team were excellent from the moment we sat down to our first appointment. My partner and I trusted straightaway that Leah and her team would look after us through this scary but exciting... See more

Company replied

Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Agency
  4. Insurance Broker
  5. Investment Service
  6. Life Insurance Agency

About PFG Mortgages

Written by the company

We are a family-run Independent Financial Advice Business based in Norwich Norfolk with a highly experienced team of qualified Mortgage Brokers, Insurance Brokers, Financial Advisers and Will Writing & Legal Executives. We are directly authorised by the Financial Conduct Authority.

Contact Premier Financial Group

Our 4 main areas of expertise are Mortgages, Insurance, Investments & Wills:
Download our service brochure here

PFG Mortgages can handle all your mortgage requirements from finding the right Mortgage deal for First-time buyers to helping clients find the right Help to Buy Mortgage scheme. Even creating or adding to your Buy to let property portfolio, we have experienced advisers to cover your needs.

PFG Insurance has all your insurance and protection needs covered from Life insurance to Health Insurance right up to Home Insurance, protecting your investment in your property and health.

PFG Investments Ltd are here to service all your pension and investment requirements, our experienced financial advisers are just a phone call away. Our knowledge, at your service.

PFG Wills Ltd offers a complete service of Will writing & storage right up to estate administration & setting up Trusts, covering all your lifetime planning needs, our dedicated team are here for you now and later on in life.

Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ian and Alex are fantastic

Ian and Alex are fantastic. Great advice, clear guidance and always a first class service. Thank you for many years of assistance.

March 12, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Sarah, thank you for taking the time to review your recent experience of PFG, your adviser Ian and administrator Alex, we are delighted with your comments and look forward to assisting again in the future.

Rated 5 out of 5 stars

Dom and Victoria mortgage advice

Mortgage transfer and top up for our new property! Both Dom and Victoria were exceptional in their responses and actions throughout the application, review and completion processes. The advice we received and customer care was excellent (even in my moments of panic!) and we would happily recommend the company to friends and relatives.

March 8, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Ben and India, thank you for taking the time to review your recent experience of PFG, your adviser Dom and administrator Victoria! We are delighted with your feedback and appreciate your recommendations.

Rated 5 out of 5 stars

First Class Service from Stacey and Victoria!

Stacey and Victoria were amazing, always on hand to help and assist, even out of hours.
The process of remortgage seemed seamless and can’t thank them enough for their efforts in getting the transaction through in lighting quick time.
I can’t recommend Stacey and Victoria enough, they’re a real credit to the company and know where I’ll be going in 2 years to sort out my next remortgage. First class service.

March 4, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for your lovely review of PFG, your adviser Stacey and administrator Victoria! We always aim to make sure the process is as seamless as possible so it is great to see that you agree. We look forward to working with you again in the future.

Rated 5 out of 5 stars

First time buyer

As a first time buyer, I felt the buying process would be quite daunting, thanks to Michal and Alex this was not the case. All my questions and worries were answered quickly, both taking time to explain anything I didn't understand. A fantastic service which I recommend highly.

February 26, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Beata, thank you for taking the time to review your experience of PFG, your adviser Michal and administrator Alex. We appreciate your comments.

Rated 5 out of 5 stars

Amazing Service

I just wanted to say a massive thank you to Richard and Kayleigh at PFG Mortgages for once again looking after me. From the start the service has been nothing short of excellent and once again proving why they are the best at what they do.........the best customer service and experience you could hope for. Nothing was ever to much.

Thank you

February 28, 2024
PFG Mortgages logo

Reply from PFG Mortgages

Darren, thank you for a lovely review of PFG, your adviser Richard and administrator Kayleigh! We are thrilled with your comments and look forward to working with you again.

Rated 5 out of 5 stars

Remortgage for Gary and Louise

We have used Stuart since we purchased our house in 2017, he has since completed a number of remortgages for us. Stuart has always provided us with the best mortgage deals, and with our most recent remortgage he even got us a couple of revised mortgage offers as rates were reduced to ensure we had the best interest rate possible.
Stuart was always on hand to answer our queries via email and is always professional. We feel very safe in Stuart’s knowledgeable hands. We would highly recommend and will be back in 2 years when our next remortgage is due. Thankyou

February 1, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Louise, thank you for taking the time to review your recent experience of PFG and adviser Stuart! We are grateful for your comments and look forward to assisting again in the future.

Rated 5 out of 5 stars

Leah helped us through our mortgage…

Leah helped us through our mortgage rate renewal with out any fuss, very professional and a first class service, thank you Leah.

February 14, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for your kind review of PFG and adviser Leah, we are delighted with your 5 star review.

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, always looking for the best deal to suit you and your needs and quick to respond to any questions you have.
Overall, can’t fault them.

February 14, 2024
PFG Mortgages logo

Reply from PFG Mortgages

Steven, thank you for reviewing your recent experience with PFG!

Rated 5 out of 5 stars

Excellent professionals

We were buying a house for the first time and a friend recommended us to work with Ian as advisor of mortgages. Both Ian and Alex helped and guided us wonderfully throughout the process. We will definitely work again with both and we will recommend them in the future.

February 14, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Pepe, thank you for a lovely review of PFG, your adviser Ian and administrator Alex, we are delighted with your comments.

Rated 5 out of 5 stars

Excellent service - Stuart Ballingall and the team at pfg

We approached Stuart to help with our mortgage based on a recommendation and we're so pleased we did. The service we received was excellent. Given our employment mortgage lender options were limited but Stuart provided sound advice, provided timely responses to all our questions and kept us updated throughout the whole process. We can't recommend highly enough. Thank you.

November 8, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for taking the time to provide your feedback of your recent experience with PFG and your adviser Stuart, we are delighted with your comments!

Rated 5 out of 5 stars

A smooth remortgage!

A smooth remortgage!

The regular communication from Dominic and Victoria, was helpful and informative. Updating us with what we needed to do next. This was all a great help. The process was really streamlined.

February 12, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for taking the time to review PFG, your adviser Dominic and administrator Victoria!

Rated 5 out of 5 stars

Mr Dominic is the best

Mr Dominic is the best, the most professional and the most experienced, and the kindest!

February 7, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for your 5 star review!

Rated 5 out of 5 stars

Re-mortgaging

Just recently completed a re-mortgage application with ‘PFG Mortgage’. The service provided by the team was absolutely fantastic, with special care & assistance throughout from Ian Babb. This was not a standard re-mortgage deal due to overseas commitments, but the team proved faultless through the process.
Will definitely use the service again & highly recommend.

February 7, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for a wonderful review of PFG and your adviser Ian! We are delighted to have assisted and look forward to working with you again.

Rated 5 out of 5 stars

Cannot fault the service

This is our first year remortgaging and pfg could not have made this any simpler if they tried. Ian was more more than helpful finding us the best rates possible and corresponding back and forth over the course of a few months to update us when prices had changed
Cannot fault the service and advice offered

February 5, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for your 5 star review of PFG and your adviser Ian!

Rated 5 out of 5 stars

Incredible service from Leah at PFG

We couldn’t ask for better service from Leah at PFG. We have been working with Leah for a number of years now and she is always incredibly helpful and diligent, honest and clear, and very efficient. We had a slightly more complex situation with a recent move but always felt looked after and in the loop with Leah. I cannot recommend her and PFG enough. Thanks again!

February 2, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Jessica, thank you for taking the time to review your recent experience of PFG and your adviser Leah! We are thrilled to have assisted and look forward to working with you again.

Rated 5 out of 5 stars

Richard has been a real asset to me…

Richard has been a real asset to me since we first met over 9 years ago and helped me buy my house, after recently being single, with a mortgage. He explained everything in detail and answered and reassured me every step of the way. Every renewal of my mortgage he has been prompt in getting in contact and giving me guidance on my mortgage and putting in place the new rate efficiently keeping me informed of future actions and timescales.

February 3, 2024
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Allison, a lovely review of PFG and your adviser Richard! Thank you for taking the time to leave your feedback which is greatly appreciated. We are delighted to have assisted and look forward to working with you again in the future.

Rated 5 out of 5 stars

Home insurance

Great service quick to sort things and keep you informed at all time

February 2, 2024
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for your 5 star review

Rated 5 out of 5 stars

George and Matthew were fab!! Would recommend!

George and Matthew were fab! They sorted out everything we needed ahead of schedule and were there to answer any questions we had. The process can be a bit confusing as a first time buyer but they made it so much easier. We are really grateful of all their support! Alex was also helpful in relation to updates about any progress!

January 23, 2024
PFG Mortgages logo

Reply from PFG Mortgages

Meg, thank you for taking the time to review your recent experience of PFG, your adviser George, Broker Support Matt and administrator Alex! We look forward to assisting in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look