PFG Mortgages Reviews 385

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

PFG were incredibly efficient, patient and gave wonderful service when we were sorting out mortgage. We were so lucky to have Leah as our advisor, she went above and beyond in helping us get our mort... See more

Company replied

Rated 5 out of 5 stars

We can't thank Mark Shubrook enough for the service provided on our pensions over the years. We had an annual review yesterday, online which was great. We're Ipswich, Mark is Norwich so it makes... See more

Company replied

Rated 5 out of 5 stars

We moved house and George made the whole process so much easier. He and his team kept us up to date at every milestone and made sure every query went answered. His professionalism is second to none. I... See more

Company replied

Rated 5 out of 5 stars

Leah and her team were excellent from the moment we sat down to our first appointment. My partner and I trusted straightaway that Leah and her team would look after us through this scary but exciting... See more

Company replied

Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Agency
  4. Insurance Broker
  5. Investment Service
  6. Life Insurance Agency

About PFG Mortgages

Written by the company

We are a family-run Independent Financial Advice Business based in Norwich Norfolk with a highly experienced team of qualified Mortgage Brokers, Insurance Brokers, Financial Advisers and Will Writing & Legal Executives. We are directly authorised by the Financial Conduct Authority.

Contact Premier Financial Group

Our 4 main areas of expertise are Mortgages, Insurance, Investments & Wills:
Download our service brochure here

PFG Mortgages can handle all your mortgage requirements from finding the right Mortgage deal for First-time buyers to helping clients find the right Help to Buy Mortgage scheme. Even creating or adding to your Buy to let property portfolio, we have experienced advisers to cover your needs.

PFG Insurance has all your insurance and protection needs covered from Life insurance to Health Insurance right up to Home Insurance, protecting your investment in your property and health.

PFG Investments Ltd are here to service all your pension and investment requirements, our experienced financial advisers are just a phone call away. Our knowledge, at your service.

PFG Wills Ltd offers a complete service of Will writing & storage right up to estate administration & setting up Trusts, covering all your lifetime planning needs, our dedicated team are here for you now and later on in life.

Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

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Rated 5 out of 5 stars

Sorting out my mortgage.

Sorting out my mortgage and other important documents was made easy with the help of George and Alexandra. As a first time buyer I had little knowledge of the process but George was very good and made sure my partner and I were understood things clearly, in person. Alexandra was very efficient with her email responses and always found time to answer any questions I might have had about my mortgage, keeping me up to date whenever she had new information.

December 1, 2023
Unprompted review
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Reply from PFG Mortgages

Ella, thank you for reviewing your recent experience of PFG, your adviser George and administrator Alexandra! We are thrilled to have assisted.

Rated 5 out of 5 stars

We had the pleasure of having Leah sort…

We had the pleasure of having Leah sort our mortgage out and she was very fast and very professional!! Not sure what we would have done without her! Always very helpful and quick to reply to any queries we had! Highly recommend!

January 22, 2024
Unprompted review
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Reply from PFG Mortgages

Thank you Dominic for taking the time to leave a lovely review of PFG and your adviser Leah! We are grateful for your comments.

Rated 5 out of 5 stars

Leah- Review PFG mortgages

Leah has ensured that we were regularly in contact & kept us updated with any progress at all times whilst providing us with best options suited to us.

She has made sure that anything outstanding was chased on time & overall from start to finish the service we have received has been excellent.

January 12, 2024
Unprompted review
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Reply from PFG Mortgages

Thank you for reviewing your recent experience of PFG and your adviser Leah!

Rated 5 out of 5 stars

Mr S C Stephenson

I recently remortgage with Premier and the whole process was made easy by the fantastic professional work of Shannon and Lesley.
They provided brilliant advice and secured me a great mortgage.
I would highly recommend using Premier and I will use them again.

December 22, 2023
Unprompted review
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Reply from PFG Mortgages

Thank you for your 5 star review!

Rated 5 out of 5 stars

Totally recommend Dominic Doggett

We have used Premier Financial Group for the last 9 years and would highly recommend them.
Dominic Doggett has been our personnal "go to" for the last few years and is always very knowledgeable and approachable, and deals with everything proficiently and quickly. So easy to deal with, wouldn't go anywhere else.

January 5, 2024
Unprompted review
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Reply from PFG Mortgages

Thank you for taking the time to review your recent experience of PFG and your adviser Dominic. We are fortunate to have so many loyal clients such as yourself and we look forward to working with you again.

Rated 5 out of 5 stars

Planning and communication

Stacey reached out to us and through her prior planning, expert advice and great communication we were able to get a good mortgage deal. Thank you.

January 9, 2024
Unprompted review
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Reply from PFG Mortgages

Thank you for your 5 star review of PFG and your adviser Stacey!

Rated 5 out of 5 stars

Leah is amazing! Thank you!

What can I say about Leah which describes how utterly fantastic she is! I don’t think I could have got through the last 6 months without her. She was always there to help and responded to my questions over evenings and weekends. To say she goes above and beyond is an understatement. A true asset to this company. Thank you Leah for helping through a really stressful time, we completely felt like you were doing everything you could for us and it was so appreciated! Highly recommend Leah Abigail. Special thanks to Leah’s admin support too who were always pushing our case through - thank you Vicky & Alex.

January 5, 2024
Unprompted review
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Reply from PFG Mortgages

Thank you for a wonderful review of PFG, your adviser Leah and admin Vicky and Alex! We are delighted with your comments and pleased to have assisted.

Rated 5 out of 5 stars

Excellent service

The broker nick traube was extremely knowledgeable and supportive throughout the whole process. Throughly recommend nick and this company.

January 4, 2024
Unprompted review
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Reply from PFG Mortgages

Thank you for your 5 star review!

Rated 5 out of 5 stars

Thanks to Dominic Doggett & Victoria Dolman

Highly recommend Dominic Doggett & Victoria Dolman, they helped us with both our first mortgage and re-mortgage applications. Always reply to emails and calls and provide any necessary help and information. Dominic also proactively checked for new rates regularly to help us find the best deal. Thanks

December 27, 2023
Unprompted review
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Reply from PFG Mortgages

Thank you for taking the time to review your experiences of PFG, your adviser Dominic and administrator Victoria!

Rated 5 out of 5 stars

Ian and Alex were great

Ian and Alex were great. Despite having bought and sold multiple homes in SA, as recent immigrants we had no clue about the UK market and mortgages. They made it stress free and did more than we expected. Thanks

December 21, 2023
Unprompted review
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Reply from PFG Mortgages

Ian, thank you for your 5 star review of PFG, your adviser Ian and administrator Alex! We are delighted to have helped and look forward to working with you again in the future.

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience! We’ve never used a broker before and surprised at how easy PFG made the whole process of remortgaging. Quick and simple and our advisor, Jonny, was attentive and responded quickly and made it very easy to do business with. Would definitely use again and recommend. Thank you!

November 24, 2023
Unprompted review
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Reply from PFG Mortgages

Thank you for taking the time to review your recent experience of PFG and your adviser Jonny! We are delighted to have helped.

Rated 5 out of 5 stars

Stuart Ballingall is an excellent mortgage advisor

Stuart Ballingall is an excellent mortgage advisor.
He supported me with my previous mortgage five years ago and he's once again helped with arranging the most appropriate mortgage for my circumstances.
I strongly recommend him if you're looking for a mortgage.

December 11, 2023
Unprompted review
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Reply from PFG Mortgages

Sally, thank you for reviewing your recent experience of PFG and adviser Stuart. We are thrilled to have assisted again and look forward to working with you in the future.

Rated 5 out of 5 stars

We have used PFG on multiple occasions…

We have used PFG on multiple occasions to assist with our mortgage, remortgage and life insurance. Most recently, Michelle assisted us in re-mortgaging which involved a lot of back and forth with the lender updating the valuation of our property, but as always, the process was very simple and smooth from our side with the help of PFG.

December 14, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for taking the time to review your experience of PFG and adviser Michelle!

Rated 5 out of 5 stars

Highly recommend Ian and Alex at PFG!

Ian and Alex were very easy to contact and work with. Everything was done promptly and recommendations given when asked. I would recommend them to anyone looking to buy a home. Thanks for everything Ian and Alex, and PFG.

December 14, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for a lovely review of PFG, your adviser Ian and administrator Alex! We are delighted with your comments and look forward to working with you again in the future.

Rated 5 out of 5 stars

If we could give them 6 stars we would!

Michelle at PFG made our first time buyer experience so easy, we cannot recommend them enough! Everyone we interacted with at PFG were incredibly helpful, polite and made us feel like we were thoroughly in good hands throughout the entire process. They never hesitated to respond to our (many many) questions about the process, to help us understand the process and make the right informed choices for us regarding our mortgage product and insurances.

December 13, 2023
Unprompted review
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Reply from PFG Mortgages

David, thank you for a wonderful review of PFG and your adviser Michelle! We are delighted to receive your feedback and look forward to working with you again in the future.

Rated 2 out of 5 stars

Charge a lot of money for not doing much

Charge a lot of money for not doing much.
No updates were given throughout the process and all the correspondence and liaising was sorted between us and the solicitors direct.
We have paid £329 just for them to get us a mortgage rate which we could have done online ourselves.
Will not be using again and would advise to just deal with the banks direct and cut out the middle man lot cheaper option.

November 30, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for reviewing your recent experience of PFG. We are disappointed to hear that your experience has left you dissatisfied. We pride ourselves on our friendly and approachable manner, keeping clients informed throughout the process as well as liaising with lenders and solicitors accordingly. It is a shame to hear that we have not met your expectations on this occasion. If you would like to discuss this further, please do not hesitate to either email ask@pfgmail.co.uk or call 01603 750000. Best Wishes, PFG.

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