Premium PlanReviews 

298
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Had a car finance from them 4 half years ago they was amazing never had a problem when I need another car a will be applying with this company again thank you premier plan

Rated 5 out of 5 stars

Premium Plan offered me a finance package, despite me having some serious credit issues, where many companies had turned me down. This was all arranged via a local dealership, not done through a "bad... See more

Company replied

Rated 5 out of 5 stars

Can not express my gratitude for premium plan! Extremely friendly staff team who answer every question no matter how small, very quick responses and payment to dealership also, I’ve seen reviews of pe... See more

Company replied

Rated 4 out of 5 stars

They helped me when no-one else could or would. The process was relatively easy and quick and all the staff I have spoken with have been excellent. They genuinely look at your current circumstances an... See more

Company replied

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Premium Plan is part of the Totemic Group which has over 20 years’ experience in helping people in financial difficulties. Since 2012 we have helped place over 4,177 people into their car with an affordable finance solution. At Premium Plan we put our customers at the centre of everything we do and focus on giving you the best service and products possible. We know that changes in financial circumstances can affect your ability to secure car finance and leave you in a stressful position. This is why we take the time to understand you and your financial situation better and make decisions based on much more than just your credit score.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

298 reviews

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4.6

All reviews

(298)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

A must for poor credit

I took out my second car finance with premium plan this year, I got quotes from so many other companies that will supposedly help people with poor credit but some of them were extortionate monthly payments and interest. As someone who wrecked her credit as a teenager (it’s very very poor), premium plan did not take advantage of this and do not judge. They were interested in if I worked full time and had a decent enough income to afford it which I can. The monthly payments are very reasonable and when I found a car they were very prompt with the payment. I can’t recommend them enough for people that can afford car finance but have poor credit, all the staff were so lovely and kept me regularly updated.

December 6, 2019
Unprompted review
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Reply from Premium Plan

Thank you for your positive review Anne-Marie. It’s great to hear from a returning customer. We hope you enjoy using your new car.

Rated 1 out of 5 stars

They do not treat people fair ! Nor are they different !

They claim they are fair and don’t judge you yet they took all my personal information and bank statements and then worked out that I wouldn’t be able to afford the payments ! And in actual fact, after my outgoings I have more than enough to afford monthly payments. They also didn’t have the decency to contact me and tell me they decided to decline me, I had to chase them up. Even though our last conversation was based on me sending MORE information to them. Like how can you decline because you didn’t calculate accurately ? I told you my budget and the maths clearly shows I would have that plus some. You did not even come up with an “affordable plan”.

December 6, 2019
Unprompted review
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Reply from Premium Plan

Hi Shan, thank you for your review. Each application is assessed according to a range of factors to confirm both affordability and sustainability of any finance offered. We would be happy to provide a further explanation on why we have been unable to help you on this occasion. Please feel free to contact us on 0800 107 8139, or alternatively provide a convenient time for us to contact you.

Rated 5 out of 5 stars

Great service friendly staff and quick…

Great service friendly staff and quick response time would highly recommend using premium plan to obtain finance on your next vehicle

November 29, 2019
Unprompted review
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Reply from Premium Plan

Thank you Carly for the positive review of the service you received from us. We hope you enjoy using your new car.

Rated 2 out of 5 stars

Iv had 2 cars off these guys and they…

Iv had 2 cars off these guys and they was brilliant I wanted to upgrade again and was told they carnt help me no more I have never missed a payment and never defaulted on any other credit agreements bit unfair never had ccj on any dmp so iv got to start looking elsewhere

November 27, 2019
Unprompted review
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Reply from Premium Plan

Hi Stuart. Thank you for your review. Apologies we are not able to help you this time. We can see from your file that one of our agents discussed this with you directly. However, If you have any further queries, please don't hesitate to contact us on 0800 107 8139 and we'll be happy to help.

Rated 3 out of 5 stars

Hi basically u never done a lot for me…

Hi basically u never done a lot for me once my money was approved
I gave the agent 6 cars to look at for me & he said it was too many at one time. So gave him 2 too price up for me
Then I was told not too contact the car company until he sent me your finance agreement
Then I went to c the car &. a test drive. Phoned him & said it was ok & going to buy it
I then got ur HP agreement to sign and that’s it

November 5, 2019
Unprompted review
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Reply from Premium Plan

Hi David, thank you for the review. We have looked into your file as a result of your feedback. I can confirm that we are the finance lender and are not involved in the vehicle search, this will be something that your referring broker is responsible for. Once a customers application is approved, we wait for confirmation that documents can be issued on the chosen vehicle, as and when it is sourced. If you have any queries, please don't hesitate to contact us on 0800 107 8139 and we'll be happy to help.

Rated 5 out of 5 stars

Premium Plan provided an excellent…

Premium Plan provided an excellent service at a worrying time. They were always quick respond and made the process easy.

November 5, 2019
Unprompted review
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Reply from Premium Plan

Thanks Lindsay for the positive review of the service you received from our business. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Honest review from someone in a DMP

Honestly dealing with Premium Plan was so easy. I am in a DMP & needed the balloon payment re financed so I could keep my car & Premium Plan helped me do that. It was super quick and easy to use them & their customer service is amazing. So friendly, no judgement & willing to help! If I could give more than 5 stars I really would. Anyone looking to help with car finance but don’t have a great credit rating definitely give these a call.

October 22, 2019
Unprompted review
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Reply from Premium Plan

Thanks for the positive review of the service you received from our business I’m glad we were able to help. We hope you continue to enjoy using your car.

Rated 5 out of 5 stars

They are brilliant!

I am in IVA. So I can't have credit because of my poor credit rating.I needed to refinance my balloon payment on my PCP. Everyone were very kind and professional throughout the refinance process.
The process was very quick.
I can just recommend them.

October 15, 2019
Unprompted review
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Reply from Premium Plan

Thank you for your great review. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Clear, polite and helpful.

Every step was clearly explained and all my questions were answered. My credit score is not the best but they listened to my background and there was no judgement. I did get a little confused with the paperwork but they were patient and understanding. It has put my mind at ease as I was so worried about finding a company that would help me.

October 15, 2019
Unprompted review
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Reply from Premium Plan

Thanks John for the positive review of the service you received from our business. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Fantastic

Fantastic service

October 8, 2019
Unprompted review
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Reply from Premium Plan

Thanks for the positive review of the service you received from our business. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Thanks Premium Plan for help my to…

Thanks Premium Plan for help my to choice a new car 5 stars Excellent work

September 25, 2019
Unprompted review
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Reply from Premium Plan

Thank you Florentin for the positive review of the service you received from us. We hope you enjoy using your new car.

Rated 4 out of 5 stars

Very helpful and explained exactly what…

Very helpful and explained exactly what I was borrowing and what I would be paying back.

September 16, 2019
Unprompted review
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Reply from Premium Plan

Thanks Terence for the positive review of the service you received from our business. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Very professional persons highly…

Very professional persons highly recommended

September 11, 2019
Unprompted review
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Reply from Premium Plan

Thanks Lukasz for the positive review of the service you received from our business. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Very good service

Very good service. What a pleasure...

September 10, 2019
Unprompted review
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Reply from Premium Plan

Thank you for your positive review Sikiru. We hope you enjoy using your new car.

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