Had a car finance from them 4 half years ago they was amazing never had a problem when I need another car a will be applying with this company again thank you premier plan
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Premium Plan offered me a finance package, despite me having some serious credit issues, where many companies had turned me down. This was all arranged via a local dealership, not done through a "bad... See more
Company replied
Can not express my gratitude for premium plan! Extremely friendly staff team who answer every question no matter how small, very quick responses and payment to dealership also, I’ve seen reviews of pe... See more
Company replied
They helped me when no-one else could or would. The process was relatively easy and quick and all the staff I have spoken with have been excellent. They genuinely look at your current circumstances an... See more
Company replied
Company details
Information provided by various external sources
Premium Plan is part of the Totemic Group which has over 20 years’ experience in helping people in financial difficulties. Since 2012 we have helped place over 4,177 people into their car with an affordable finance solution. At Premium Plan we put our customers at the centre of everything we do and focus on giving you the best service and products possible. We know that changes in financial circumstances can affect your ability to secure car finance and leave you in a stressful position. This is why we take the time to understand you and your financial situation better and make decisions based on much more than just your credit score.
Contact info
NG31 0EA, Grantham, United Kingdom
- 0800 197 9758
- feedback@premiumplan.co.uk
- premiumplan.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent custoner service
excellent custoner service. this is my second car through this company and certainly wont be my last

Reply from Premium Plan
Excellent service and very informative…
Excellent service and very informative each step of the way

Reply from Premium Plan
Having never thought I could get some…
Having never thought I could get some form of finance due to my personnel circumstances ... Premium Plan were really easy to deal with. Fast and efficient!!! Highly recommended.

Reply from Premium Plan
Easy process from start to end.
Easy process from start to end.
Everything can be done over the phone and via email, would definitely recommend

Reply from Premium Plan
Advisors were very polite and…
Advisors were very polite and knowledgeable. Always treated me with respect throughout the process.

Reply from Premium Plan
happy customer
Very pleased with the service, always answered all my questions prompt either by email or phone, would recommend using them to all

Reply from Premium Plan
Fantastic from start to finish
Fantastic from start to finish. Thanks to Alex and his colleagues. Was made to feel important all through the process and not like a second hand citizen like other companies. Would recommend them to anyone. Thanks a lot. Much appreciated.

Reply from Premium Plan
Excellent service
Excellent service, first time using premium plan and can’t speak highly enough of them and so easy too deal with, we applied and drove away in a new car all within 10days.

Reply from Premium Plan
Premium plan are just excellent
Premium plan are just excellent. Treat you like a human and judge your current situation rather than your past. Explain everything too a fine detail and no pressure sale.
Highly recommended.

Reply from Premium Plan
Professional and supportive.
I found the whole process with Premium plan professional and supportive. They were quick to update and advise. Big thanks to Tom for his support in supporting to help find the right car and negotiations with the dealership. Beginning to end painless and easy resulting in my new car, thanks team. Rob

Reply from Premium Plan
Application was easy
Application was easy , staff friendly and helpful ,approval came back quick, this is second time I have used them.

Reply from Premium Plan
Massive thanks to Alex..
Massive thanks to Alex... Made the process so easy! Very straight forward how the application was progressing and what was needed. Couldn't be happier!

Reply from Premium Plan
Premium Plan offered me a finance…
Premium Plan offered me a finance package, despite me having some serious credit issues, where many companies had turned me down. This was all arranged via a local dealership, not done through a "bad credit" site and the package is at a fairly decent APR, all things considered. This company helped me out, allowing me to replace a car that was rapidly falling to bits and causing more financial concern. The whole deal was authorised quickly and without much fuss.
Thank you.

Reply from Premium Plan
Excellent service
Excellent service! A lot of paperwork but nothing you would not have at home. Always answered questions but generally the process us quite easy. I was approved for over £3k finance despite the fact of not having perfect credit history but affordibility is taken into consideration. Very proffesional and helpful staff members. Adele was a star!! Very helpful, friendly! Thank you!!

Reply from Premium Plan

Reply from Premium Plan
Excellent from start to finish
Excellent from start to finish. Sorted my finance even with a little hiccup from the dealership.
Paid out when promised and made everything as easy as possible.
Special mention to Lucy, Bethany and Sharon who helped throughout.

Reply from Premium Plan
Very good service keep up the good work…
Very good service keep up the good work thanks for making it happen being able to help me finance my dream car

Reply from Premium Plan
amazing
I can honestly say they were amazing, so easy to deal with great customer service and everything went through hassle free

Reply from Premium Plan
all well that ends well
Somewhat confusing initially with contradicting information, but turned out well in the end

Reply from Premium Plan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







