I made two orders, one was a Denby dinnerware set and one was the matching cups. The cups arrived safely (I'd ordered these after the dinnerware) and delighted with them! But the dinnerware hasn't a... See more
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Ordered over £200 worth of stuff from Prenice Home on 26 October and have not received anything. Emailed customer services and received two (unhelpful) replies at first but nothing since. The two numb... See more
Bad experience sadly. Ordered a tefal pan back in January and when it arrived, it was dented. Emailed the company advising them of this and sent over photos but have had no response at all. Have fol... See more
Company replied
Lovely mugs, arrived quickly and all intact. Cheaper than their own E bay listing... Proper mug separated box but it was loose inside a bigger box which maybe should have had some additional packaging... See more
Company replied
1.8
Poor
92 reviews
Hasn’t replied to negative reviews
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Recent first ever purchase
Wanting to purchase an electrical item that was out of stock everywhere, I googled, and Prentice Home popped up with availability for the item! Never heard of tgem before, paid for item, and received it within 2/3 days! Got an update re delivery as to time slot on the day. There was a minor issue with the box being ripped, but this was quickly rectified to great satisfaction!
Couldn’t fault the service!
February 10, 2021
Reply from Prentice Home
Thank you for taking the time to give us your very valuable feedback and for supporting our business. Enjoy using your new purchase and hope to see you back online with us in the near future. Prentice Home
Excellent service
Excellent service. Quick delivery & item dispatched well packaged. Very pleased with the service & product received.
February 9, 2021
Reply from Prentice Home
Delighted to hear you are happy, this means so much to us as a small independent business. Many thanks for supporting us. Prentice Home
Smeg kettle and toaster in white
Smeg kettle and toaster in white.
Quality products very smart lovely to use and touch. Excellent packaging and quick delivery perfect service.
February 6, 2021
Reply from Prentice Home
Many thanks for supporting us and delighted that you are enjoying your new Smeg kettle & toaster. Thank you Prentice Home
Faultless Service!
Great customer service and very quick delivery.
It’s great to support local independent business, I’ll definitely shop here again!
February 4, 2021
Reply from Prentice Home
Many thanks for supporting us look forward to supplying you with some additonal new purchases in the future. Prentice Home
Great service and price
I was looking for the best deal on a new kettle and found it on Prentice website. Ordering was easy and I was kept informed of despatch and delivery. Kettle arrived in great condition.
February 2, 2021
Reply from Prentice Home
Delighted you are happy with your new kettle and hope you enjoy using it. Many thanks for supporting us. Prentice Home
First class!!
Not my first time ordering with Prentice Home. A mix up with order happened and telephoned & emailed to explain. Problem was fixed very quickly & professionally. Will defiantly be ordering again from this company! Great products at great prices!!
January 10, 2021
Reply from Prentice Home
Thank you for your lovely message, hope you are enjoying your new purchase. Prentice Home
Trusted company
Trusted company, good delivery, and a nice thank you note. Wouldn’t hesitate to purchase from the again.
January 8, 2021
Reply from Prentice Home
Many thanks for your positive feedback would be delighted to see you purchase from us in the near future. Prentice Home
Well done
Product arrived very quickly and working well. Good communication and fast delivery. Good job.
Hadn't realised company was N.I. Even better to shop local.
January 8, 2021
Reply from Prentice Home
Many thanks for your support. Prentice Home
Excellent service
January 7, 2021
Reply from Prentice Home
Thank you for taking the time to share your experience, your feedback is very welcome. Prentice Home
Reply from Prentice Home
Thank you for your positive comments. Enjoy using your new purchase. Prentice Home
Good
Service was good,packaged in a safe manner.
Delivery was long as it took 5 to 6 days.
I love the product range available.
January 6, 2021
Reply from Prentice Home
Thank you for supporting us. Prentice Home
Easy to order and delivery made on…
Easy to order and delivery made on time.
Box wrapped well but 4-stars as one the pot handles had burst through it and was sticking out when opened.
January 6, 2021
Reply from Prentice Home
Thank you for the feedback, sorry to hear that the packaging was damaged during delivery we will take this feedback on board. Prentice Home
Great, would recommend!
Great! My saucepans were cheaper on Prentice than on Amazon. Arrived really quickly too, would recommend!
January 4, 2021
Reply from Prentice Home
Thank you for your very welcome feedback, delighted we were able to help you save money, please don't hesitate to come back and shop with us again! Prentice Home
Fast delivery
Fast delivery, great product. A relatively small business that deserves our custom to sustain
January 4, 2021
Reply from Prentice Home
Fantastic feedback, thank you for your support. Prentice Home
Delivery took a while
Delivery took a while, but it was worth it as very good price compared to everyone else. Well wrapped. A good buy!
January 3, 2021
Reply from Prentice Home
Thank you Ann, enjoy your new purchase. Prentice Home
Arrived damaged, no response
We bought the kettle and toaster, both beautiful. However, the toaster arrived damaged and I have not received a response on how best to return to exchange the item.
#1237
December 20, 2020
Reply from Prentice Home
Hello Cara
So sorry to hear that the toaster arrived damaged, can you supply us with your order number so we can look into this for you.
Many Thanks
Prentice Home
Had an issue with delivery but sorted…
Had an issue with delivery but sorted it fine via customer services. Definitely use Prestige again, good price, nice products and good service
December 19, 2020
Reply from Prentice Home
Delighted we sorted the delivery issue for you. Many thanks for supporting us.
Prentice Home.
Great service!
December 14, 2020
Reply from Prentice Home
Thank you for your positive comments, enjoy your new purchase.
Prentice Home
Purchased a gorgeous Joseph Joseph…
Purchased a gorgeous Joseph Joseph kitchen utensil set, £40 cheaper than John Lewis and Harrods, delivered quickly with good updates. Highly recommend this company.
December 12, 2020
Unprompted review
Reply from Prentice Home
Many thanks for taking the time to give us this wonderful feedback. Enjoy your new utensil set.
Prentice Home
Tefal set
Great price , quality set of pans ,quick delivery ! I would recommend this company.
December 10, 2020
Reply from Prentice Home
Delighted with your positive feedback. Many thanks for supporting us.
Prentice Home
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