Prepaidsims Reviews 140

The instructions were easy to follow and worked without issue

The network connection was good and worked without problems.

The level of customer service was excellent. I had trouble getting my physical SIM to connect while in Japan however the tech support by Prepaid SIMs was excellent. At first my SIM would not connect to the local Japanese networks and I wasnt sure if it was my inability to work it out, it was a scam, or the SIM was causing it. However a continuous chain of emails to one another to sort it out worked reasonably quickly - which I really didnt expect considering we were in 2 different countries and were relying on emails and screen shots. The coverage itself was excellent while in Osaka and the surrounding areas. The only place I didnt have coverage was at a very high altitude and it was only for a period of a few minutes so I guess thats while it was searching, and I think there was one spot underground in a train station. However moving to a different location very close by rectified the signal strength.

So far so good. Added it at home and so far it has logged on smoothly in Singapore and Vietnam.

Easy to load and use.

We ordered a 30 day SIM card with unlimited data to be used in theUSA and gave the correct activation date. Upon arrival and inserting the sims, neither would work. I contacted the company (whjcb was hard given the time difference and being Christmas week) and initially received a response saying that we had been sent the wrong sim and they could active the one we had been given remotely or be given a refund. Then radio silence. So we then didn’t have a sim card that worked and had to spend a lot more money than we had using this company to get one in the USA. I have since contacted them multiple times with zero response. DO NOt recommend this company.

As far as Japan goes, 'unlimited data' is not how we know it in Australia.
If you use a certain amount of gig I believe around 5 you get throttled down to an unusable speed. It's a thing in Japan. Don't watch any streaming services without WiFi connection.
Apparently it resets but that didn't help when I was stranded without maps. If this info was available upon purchase then It must have been well concealed.

Great, easy to use, minimal set up, insert and go

In Feb 2025 we used a "30 day unlimited data" SIM which satisfied all our needs. The lack of a phone number was addressed by using WhatsApp for calls.
Which is why we're using the same SIM for our next tour in 2026.

Besides the great prices and rewards for being a repeat customer, the best part of Prepaidsims is their service. No matter what your query is, even if it relates to my Australian carrier, Prepaidsims always replies to my emails promptly with adequate information to resolve my overseas SIM usage. It is rare these days for an online business that actually care about the correct functioning of the eSIM or SIM purchased to ensure the customer has a great experience overseas.

easy of applying online and delivery process.

Was extremely comforting to be able to access data anyway.
Being able contact travel companions via messaging service like Whatapp made things very convenient.

Glad I choose PrepaidSims service for my mobile data needs. It was easy to setup, support staff was quick, responsive and super helpful.
I will definitely recommend them to friends and families. 👍👍👍

Very easy to install. Good reception

I have used prepaid sims on several holidays and have never had a problem using them. They are invaluable for navigating (using google maps) and for local calls.
We have several more holidays in the pipeline and will definitely use prepaid sims.

The SIM is exactly what I am looking for for my 2026 travels. I had a couple of questions prior to purchase and they were answered immediately. Love the how-to-guide that came with the SIM. These were also followed up with email instructions.

The japan esim worked well on my cruise as we hugged the coastline and only occasionally ventured out of range. The taiwan esim worked well in both cities also.

It worked as it said, even changing activation date was no effort