Prestigehampers Reviews 10,423

Ordered. Perishable goods hamper for 2nd May,paid extra for specific date with details to leave in safe space. No message was passed to courier. Order was not delivered and now I'm £50 out of pocket, spoke to the company via email who will not accept responsibility. Under the consumer act 2015, I have a contract with prestige hampers which was not fulfilled. They are blaming the courier company, royal mail... who said the item was sent in normal post ( should have been refrigerated) Now no goods and refusal of liability. DO NOT USE. Terrible service and terrible customer service. Now having to go through my bank to retrieve payment. Absolute disgrace.

A wonderful and easy service to remember my British family! Thank you!

Speedy delivery and recipient very happy with products I hamper

I want to thank you very much for putting together this hamper with thought and care. This was a special gift for my grandad who had come out of hospital and put a smile on his face. I really appreciate that the clotted cream was also put in together with an ice pack to keep it cold. Really amazing hamper for such a low price.

Excellent variety to choose from. Fast delivery. Will continue to use as 100% Satisfied

Easy to use website, good variety of hampers well presented. Delivered on time and much appreciated by recipient.

Easy order process .

Done good. I wanted a special Easter present.

Excellent international service - good selection of hampers, delivered exactly as requested.

Everything went well and it was well received

But billing address is wrong

Ordered a birthday hamper from Prestige Hampers for delivery on a specific date. It arrived a day late. (Order #9647663 in case they're reading this!)

Royal Mail tracking shows they only received the parcel at 3:20pm on the delivery day, so it was never going to arrive on time — this was a dispatch failure, not a courier issue.

Customer service has been very poor. Repeated template replies about “remote locations” (this was mainland Scotland) and an offer of account credit instead of refunding the delivery charge.

I paid for delivery on a specific date and didn’t receive that service. Now raised as a formal complaint.

Very disappointing experience and I won't use them again.

Easy to choose. Everything went through quickly without any hold ups.

Do not use, i ordered gifts in December, never delivered, I am having to chase it up with Royal Mail. Prestige Hampers did not care.. It is now March, still have no parcels from December!

Had reply below of prestige Hampers… my reply back.. I have called Prestiage Hampers many times since December, even called yesterday again and you have never tried to help ONCE,, you just tell me it’s not your problem, call Royal Mail. you can never speak with anyone at Royal Mail! The parcel that went missing was worth over £150.. absolute joke this firm, they are not bothered at all.. PLEASE DO NOT ORDER UNLESS YOU WANT TO LOSE MONEY

I wouldn’t even give them )) it a star absolutely a fraudulent company.
Agreed to replace a hamper that I chose after scrolling through for ages since the one i chose was delivered at a wrong address because one digit was incorrect yet it was not redirected to the correct address. I had several packages that were delivered by amazon without any issues with the same one incorrect digit of the post code. Agreed to deliver a hamper I choose wasting my time for my dad as a replacement because they will not refund you and today a day before the delivery they have decided they they will not deliver tomorrow! I have bought nothing for my dad’s 93 birthday and didn’t have time to browse through the internet again. Do not waste your money on this company cheap products which my son and I were utterly shocked at how expensive the product was compared with the package it was tiny for £50 . I will be pursuing this further in court because they are fraudulent and as a lawyer we are taught to make right the wrong and my son who is a renowned barrister is simply disgusted with this company who has negative reviews and believes it should be liquidated. That will be the aim . One digit in a postcode doesn’t matter because it was delivered to a house on a different road not in a flat either. I ordered 3 other orders from a more reputable company with the same address and postcode and they were all delivered which evidence I have submitted to them. Re directing a lost order is their responsibility solely with their courier with whom they have a contract. Accepting someone else’s parcel with a different name is theft and they are also responsible to redirect the package through the courier.

If there was an option for zero, Id choose it. I ordered a hamper in late December for my daughter and her partner who live in Romford. I'm in Scotland. Placed the order, my address autofills, put in the Romford postcode but it didn't come up with my daughter's address so I input it manually. Submitted the order for the hamper which cost £100. Checked next day and saw the address the hamper was being sent to was mine in Scotland but with the Romford postcode. Phoned Prestige to advise to be met with an automated message advising of opening times and that the office was now closed, despite my phoning during office hours. Emailed my issue and was responded to quickly with a copy of the terms and conditions of the company and that there was nothing they could do as I'd input the delivery address wrongly. Tried to explain that I had put in the correct address but that their system had merged mine and the delivery address. Emails went back and forth but no responsibility was taken, the tracking number was not recognised either. Hamper, to this day has never arrived. £100 paid for literally nothing. I would not recommend Prestige Hampers.

My brother ordered this from the USA to me in the UK. When I looked on site it had been reduced by £10 but it still wasn't worth it. I could have got better products in Lidl supermarket. It was £24.99 and I had to pay £5.99 postage. It had 3 biscuits (cookies), a cake the size of a blueberry muffin, some fudge and a thin birthday cake candle. There was no nice wrapping. Not worth it at all. Very disappointed.

Ellie and Amelia at the help desk answered my queries and relied without delay. They were very efficient.
My Hamper reached its destination.

The hampers have always been lovely, I have been ordering for a few years. I had an issue this year with an order and it was sorted out quickly and professionally. Can recommend.

I live in Canada and I ordered my daughter who lives in London the ‘Love cheese and wine’ basket (order #9443403) . There was an initial problem with the delivery but Megan B was very quick in resolving the issue. The basket arrived today and my daughter says it’s fabulous! Highly recommend this company!