Prestigehampers Reviews 

My brother ordered this from the USA to me in the UK. When I looked on site it had been reduced by £10 but it still wasn't worth it. I could have got better products in Lidl supermarket. It was £24.99 and I had to pay £5.99 postage. It had 3 biscuits (cookies), a cake the size of a blueberry muffin, some fudge and a thin birthday cake candle. There was no nice wrapping. Not worth it at all. Very disappointed.

Ellie and Amelia at the help desk answered my queries and relied without delay. They were very efficient.
My Hamper reached its destination.

The hampers have always been lovely, I have been ordering for a few years. I had an issue this year with an order and it was sorted out quickly and professionally. Can recommend.

I live in Canada and I ordered my daughter who lives in London the ‘Love cheese and wine’ basket (order #9443403) . There was an initial problem with the delivery but Megan B was very quick in resolving the issue. The basket arrived today and my daughter says it’s fabulous! Highly recommend this company!

Buyer Beware.
I am working abroad and have always used Interflora in the past. They are slightly more money but the flowers are deliverd on time (always) via there delivery service.
I sent my mother in the UK birthday flowers with the expense of a 24hr tracked Royal Mail delivery.
Royal Mail (as usual) sent the package to the wrong sorting office (not Prestige fault) and when they finally turned up they were clinging to life. We opened a ticket to see if a part credit could be obtained from Prestige and recieved this back from them.
"While we strive to deliver orders on the specified date, we are unable to guarantee a specific delivery date due to the involvement of third-party courier services.
It is important to note that by making a purchase from Prestige Gifting, you are not entering into a contract that guarantees a specific delivery time frame."

I dont know what a 24hr guarantee means then and the website should say in large letters "We cannot guarantee the delivery"

Back to good old interflora.

PLEASE NOTE IT IS NOT WILLIAM IT IS >>>>>>>>>Teresa Robb is doing this review
I thought I would treat a friend to a hamper for Christmas, NOT only was it NOT delivered on my chosen date/ day, it was NOT kept refrigerated as stipulated on the box. This was the first time I used this lot and I can HONESTLY say NEVER AGAIN, between them and Royal Mail my only thoughts and feelings are YOU NEVER KEPT TO YOUR WORD 😤

Ellie at the Prestige Hampers office. She went out of her way to resolve the fact that the Christmas hamper I ordered was not delivered and was returned to the deliverers. As the friends to whom the hamper was gifted are now abroad, I had the opportunity to gift the hamper to someone else who had helped my family in a special way. I ordered the afternoon tea hamper and heard from my daughter, who lives next door to the recipient of this hamper, that she was really touched by the gift and excited to engage with it. Ellie really helped me to decide to use the refund from the first hamper. I am pleased I followed her advice as, in the end, I made a very special elderly lady very happy indeed. Ellie, you are a treasure. Thank you.

Excellent Firm to use- simple and easy to choose item and despatch. Simple straight website that has excellent pictures of the various items with superb descriptions. Cards available and also you can choose the date of delivery. My recipients are always impressed.

Hampers for THE occasion.

I've ordered a couple of luxury hamper a couple of years ago, all went well that's why I kept coming back.
The hamper choices are extensive and the ordering process is simple.
The last order with 2 Christmas hampers coming to the same address (my relatives live close by to each other) one came beautifully earlier than expected and the other (the bigger one) came later and in a devastating condition.
And that was supposed to be the superb cake with cherry on top (insert pouting emoji here). Totally disappointed, what's one gotta do in the middle of a long Christmas New Year holiday. Sent a message with all pictures and video where all the bottles were broken, snacks were smashed open and wet, as the plastic around it didn't do anything. I didn't realized until after new year when we're back home that my message was promptly replied, offering to resend the hamper again. As soon as I read the message and got in touch, the hamper was delivered the next day in great condition. They always say good service is not only when everything is working out, it shows true colors when things doesn't work. The follow up and problem solving was great. Georgia (and her manager) handled it well. I'm happy, my relatives are happy - everybody wins. Definitely the hamper company to recommend.

EASY TO MANAGE ORDERING SYSTEM.

This is the second time delivery has been late, which is critical when sending birthday greetings, etc. They delivered on the third day, and the bouquet on the website was different from what was delivered. See the photo below. Overall, I do not recommend this company.

Really disappointed at the quality of flowers delivered for a colleagues birthday. The picture made them look full, beautiful and fresh but the actual bunch was very small with the roses looking at the end of life.
Emailed them today, before doing this review, to give them chance to rectify but was told they are fine.
just a warning to anyone checking the reviews that you don't get what is advertised and you'll be very disappointed in the quality and they will not care and imply you are wrong

Exceptional Service - the order process was easy to follow and in the main the service was good. Out of 3 hampers ordered, one went astray. Whilst Prestige did their best to locate the hamper, there was a time when I thought they were not going to help.
However, in the end, they were brilliant. They acknowledged that the original hamper was lost and they arranged for a new hamper to be sent out.
All in all, excellent service - I will definitely use them again.

We had our friends hamper delivered on the 23rd December for their Christmas present , granted it arrived in time and all looked very nice but when they opened their cheese packets 2 of them were mouldy !
We were offered no replacement or refund just a five pound voucher off our next order ! So needless to say we will not be using these again !

Zero if I had the option. When you place an order of flowers for a specific date, you expect them to arrive on that date...flowers are usually bought for an occasion! If Prestige are unable to fulfil the specified request...DON'T PROCESS THE ORDER. Customer service representatives were VERY unhelpful, borderline rude!! If it's a location issue, then again, Prestige, do not process the order. DO NOT ORDER FLOWERS FROM HERE!!!!

Great quality product and excellent customer service. There was an issue with delivery and the team followed up with the delivery company promptly and responded to all emails very quickly. Would definitely use them again.

I cannot compliment Ellie from the customer support team at Prestige Hampers enough. I had a little problem with getting my hamper delivered, due to a problem at the receiving end. Ellie very quickly set me at easy, sorted the problem and followed up at every stage to make sure it arrived safely. The hampers are great, the customer service exceptional. Thanks again

Extremely poor quality of the goods supplied. Derisory offer of £5 voucher to purchase another hamper of which I have no confidence will be any different.

Exceptionally low quality products in own brand packaging. This was the second year in a row that my employer sent me this, much to my disappointment.