I received an email showing a 10% reduction on purchase but this could not be activated when ordering. Several responses from me eventually got accepted and a refund arranged. Very helpful pursuance w... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
After the delivery of the wrong hamper, I sent a message via email to which I had a very rapid and apologetic response. The problem was resolved very quickly and the written replies were lovely so I... See more
Company replied
I am a returning customer. The communication and delivery options are great and the hampers seem to be good value . The presentation of a recent perishable goods hamper was disappointing , wilted and... See more
Company replied
Ellie and Amelia at the help desk answered my queries and relied without delay. They were very efficient. My Hamper reached its destination.
Company replied
3.7
Average
10K reviews
Asks customers to review
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Be Careful With Deliver Times!
I ordered flowers for my wife's birthday. Initially I was notified that they should arrive some time between 9am and 12noon. That estimate kept getting later and later until they finally arrived some time after 6pm, by which time we had already gone out for a meal. I raised the issue with the company and they basically said there is nothing that they can do, and they were not interested in the impact that had on the quality of their service.
December 6, 2025
Unprompted review
Reply from Prestigehampers
Hello Matthew,
Thank you for your review.
Thank you for your feedback. While we always aim for orders to arrive on the chosen delivery date, exact delivery times are determined by our trusted third-party couriers, who follow their own routes and schedules. This means we aren’t able to guarantee a specific time.
Typically, deliveries are made between 8:00 am and 7:30 pm, and the courier usually provides an estimated time slot on the day via their tracking system.
We completely understand how important timely delivery is and are sorry we cannot offer more precise information.
Kind regards,
Rosie
Great service
I ordered online from outside the UK and, while I experienced a little difficulty finalizing the initial order, I received great advice and quick assistance from the staff when I sent an email inquiry and used the chat support.
Highly recommend this company!
December 1, 2025
Unprompted review
Reply from Prestigehampers
Hello,
We're happy to hear that our team provided great advice and quick assistance when you experienced difficulty finalizing your order from outside the UK. We appreciate your recommendation and thank you for your feedback!
Kind regards,
Tom
Deliveries and hamper changed
My order originally was for a country you don’t deliver to. When I got in touch it was never a problem for the company to refund one and change a parcel to another. Always polite in the communication Thank you
December 1, 2025
Unprompted review
Reply from Prestigehampers
Hello Candy,
We're happy to hear that we could resolve the delivery issue and change your order. We appreciate your kind words regarding our communication. Thank you for your feedback.
Kind regards,
Rosie
Well the cost is amazing and the…
Well the cost is amazing and the contents. My daughter and husband shop regularly at M and S so I am sure they will be pleased with this hampers.
December 1, 2025
Reply from Prestigehampers
Hello Mike,
We're happy to hear that you find the hamper's cost and contents amazing. We appreciate you letting us know your family enjoys shopping with us, and we hope they love the gift!
Kind regards,
Tom
Wonderful hampers with treats for the…
Wonderful hampers with treats for the whole family.
I order these from the US for my relatives in the UK every year, and the delivery is excellent. Much appreciated all around!
November 29, 2025
Reply from Prestigehampers
Hello,
We're happy to hear that our hampers bring joy to your family! It's wonderful knowing we can reliably deliver treats from the US to your relatives in the UK each year. We appreciate your continued support.
Kind regards,
Rosie
Paid for 24 hour tracked to be…
Paid for 24 hour tracked to be delivered on Sunday day as I work during the week hamper was delivered on Wednesday 3 days late and left in rain all day
November 22, 2025
Unprompted review
Reply from Prestigehampers
Hello Martin,
We're very sorry your hamper arrived late and was left in the rain.
I can see you have escalated this issue. We hope this can be resolved.
Kind regards,
Tom
Appalling Customer Service
I got an emailed unsolicited £10 pound voucher enticing me to come back. I could not find where to enter the voucher code so tried their customer service chat on the website. Nil response and finally the chat asked me to fill out a form which I did. 48 hrs and nothing heard. 3 attempts to get through to customer services and was finally told how to enter the voucher. I now find the voucher has expired 13 hours ago. Customer Services have said "nothing we can do" despite them seeing the chat conversation 48 hours ago. I would stay away from this company as I recollect I had problems with an order 3 years ago which took a lot of sorting - I should have remembered. There are lots of other companies providing this service and I will take my employees Xmas gift order elsewhere.
November 26, 2025
Unprompted review
Reply from Prestigehampers
Hello Timothy,
Thank you for your review.
We regret that you had difficulty using the voucher and that our support was slow. We're sorry the voucher expired before we could help.
Kind regards,
Rosie
Clunky Website
November 25, 2025
Reply from Prestigehampers
Hello Tony,
Thank you for your review.
We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team.
Kind regards,
Rosie
Reply from Prestigehampers
Hello Nicole,
We're glad you found our selection great and ordering easy from overseas. Thank you for your positive feedback!
Kind regards,
Rosie
link neededNeed a link to continue ordering other…
Need a link to continue ordering other baskets. Didn't find one and made two separate orders going to the same address.
November 24, 2025
Reply from Prestigehampers
Hello Rosemary,
We appreciate your order and feedback. We're sorry you had trouble ordering multiple baskets and placed separate orders. We will look into improving our website's ordering process.
Kind regards,
Rosie
entered order details for two hampers
entered order details for two hampers, put in a new password and could not go any further to pay for them. phoned your help no 08000248813 several times and it did not work. had to start again with reentering all the names/addreesses. i think it worked this time but waiting order confirmation
November 24, 2025
Reply from Prestigehampers
Hello Peter,
Thank you for your review.
We appreciate you bringing this to our attention. We're sorry you had trouble completing your order and that our helpline was unreachable.
Kind regards,
Rosie
Easy to order and marvellous value
Easy to order and marvellous value. Ordering again as the last hamper was much appreciated. An ideal gift for Christmas, thank you so much.
November 24, 2025
Reply from Prestigehampers
Hello Hilary,
Thank you for your review.
We're happy to hear that ordering was easy and you found great value! It's wonderful the hamper was appreciated. Thank you for your kind words regarding our ideal Christmas gift.
Kind regards,
Rosie
It was very easy to use website ,able…
It was very easy to use website ,able to pick my delivery date
November 23, 2025
Reply from Prestigehampers
Hello Nita,
We're happy to hear that our website was easy to use and that you were able to select your preferred delivery date. Thanks for your feedback!
Kind regards,
Rosie
I am a returning customer
I am a returning customer having ordered in previous years. I find the order process on line very simple even at my age.
The Hamper is good value and delivery on the specified date in previous years has been spot on.
Happy Bunny.
November 23, 2025
Reply from Prestigehampers
Hello Mr Carpenter,
We're happy to hear that you find our online ordering process simple to use and that you've been satisfied with the value and delivery of our hampers. Thank you for your continued patronage and positive feedback!
Kind regards,
Rosie
EASY TO USE THE ORDER PROCESS
November 22, 2025
Reply from Prestigehampers
Hello Carole,
We're glad you found the order process easy to use. Thank you for your positive feedback; it means a lot to us.
Kind regards,
Rosie
Easy selection and easy payment way x
November 22, 2025
Reply from Prestigehampers
Hello Kay,
We're happy to hear that you found the selection and payment process easy. Thank you for your positive feedback; it means a lot to us.
Kind regards,
Rosie
…Good experience
Easy to navigate website and pay even for me who rarely orders online
November 20, 2025
Reply from Prestigehampers
Hello Sharon,
We're happy to hear that our website was easy to use, even with limited online ordering experience. Thank you for your positive feedback!
Kind regards,
Rosie
Chat was helpful
Was tricky to find where I put my discount code but chat was really helpful and I placed my order within minutes. Will use again.
November 19, 2025
Reply from Prestigehampers
Hello,
We're happy to hear that our chat support was helpful in resolving the discount code issue and that you were able to place your order quickly. We appreciate your feedback and look forward to serving you again.
Kind regards,
Tom
The website is very user friendly
The website is very user friendly, and the good varieties.
November 19, 2025
Reply from Prestigehampers
Hello Peter,
We're happy to hear that you found our website user-friendly and appreciated the variety. Thank you for your positive feedback!
Kind regards,
Rosie
We have used them for 3 years now for…
We have used them for 3 years now for Christmas gifts for family. Always had great feedback from family saying items included were always great quality and varied. Makes a great gift when you're not sure what to get. As son said it's a treat opening and trying all the items.
November 15, 2025
Reply from Prestigehampers
Hello Wendy,
We're happy to hear that our gifts have been a hit with your family for the past three years! It's great to know that the items are high quality and offer a nice variety. We appreciate you sharing that it makes a great and fun gifting option.
Kind regards,
Rosie
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