Prestigehampers Reviews 

10,449
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the straightforward ordering process and easy-to-navigate website. Reviewers frequently highlight timely deliveries, often receiving hampers the very next day, and recipients express delight with the gifts. Some customers also found the service helpful, leading to quick resolution of their issues. However, some people mentioned significant dissatisfaction with customer service, citing unhelpful attitudes, lack of responsibility, and refusal of refunds. Product quality was also a concern for some, with items looking pathetic, being tiny or cheap, or arriving wilted or damaged, alongside delivery issues like failed attempts or missed dates.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising fast and reliable... See more

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with the hampers,... See more

Order

Clients share ambiguous opinions on order, with some reviewers praising the ease of ordering and quick... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the good, helpful, and efficient... See more

Customer service

People report negative experiences with customer service, often citing poor attitudes and a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received an email showing a 10% reduction on purchase but this could not be activated when ordering. Several responses from me eventually got accepted and a refund arranged. Very helpful pursuance w... See more

Company replied

Rated 4 out of 5 stars

After the delivery of the wrong hamper, I sent a message via email to which I had a very rapid and apologetic response. The problem was resolved very quickly and the written replies were lovely so I... See more

Company replied

Rated 4 out of 5 stars

I am a returning customer. The communication and delivery options are great and the hampers seem to be good value . The presentation of a recent perishable goods hamper was disappointing , wilted and... See more

Company replied

Rated 4 out of 5 stars

Ellie and Amelia at the help desk answered my queries and relied without delay. They were very efficient. My Hamper reached its destination.

Company replied


Company details


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3.7

Average

TrustScore 3.5 out of 5

10K reviews

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3.7

All reviews

(10,449)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

Found online from Holland

Found online from Holland. Delevering exact in time.

November 7, 2025
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello,

We're happy to hear that your delivery from Holland arrived exactly on time. We appreciate your feedback and are grateful for your review.

Kind regards,
Rosie

Rated 3 out of 5 stars

Beware their system may change your preferred delivery date!

Placed an order for a hamper to be delivered in December and the recipient received it yesterday (mid November!) Their system changed the delivery date so just be aware!

Sure the contents will be ok for Christmas but a lovely card and thank you note 5 weeks too early was NOT my plan!!
(Confirmation email of my order arrived AFTER the parcel was dispatched?!)

November 14, 2025
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Alyson,

Thank you for your review.

We're sorry the hamper arrived earlier than expected, altering your planned surprise.

I can confirm that we do not alter delivery dates, and we’re sorry that your confirmation email was not received until after your order had already been dispatched.

Kind regards,
Rosie

Rated 5 out of 5 stars

Christmas Joy with Prestige

Easy to view hampers and the contents are listed . Lovely choices and well presented. I have ordered previously and received positive reports from the recipients.

November 13, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello Mairi,

We're happy to hear that our hampers are easy to view and that the contents are clearly listed. We appreciate your positive feedback regarding the lovely choices and presentation. Thank you for being a repeat customer!

Kind regards,
Katie

Rated 5 out of 5 stars

A gem of a business - tasty, quality items delivered with beautiful presentation

I received the 'Birthday Brilliance' hamper in September. Within days I had gobbled it all! I was impressed with the quality and taste of the treats - the fudge and cake were particularly divine - and with the presentation of the gift on arrival. Beautifully packaged, with a real premier-feel to it.

I was suitably impressed and have started to use the company to send similar presents out to my own friends.

Moreover, the date I required for birthday delivery was available (AND free on this occasion) with only 4 days to go.

What a gem of a business!

September 28, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello,

We're happy to hear that you enjoyed the Birthday Brilliance hamper! It's wonderful that the quality, taste, and presentation impressed you so much. We appreciate you choosing us to send gifts to your friends and are glad the delivery date worked out perfectly. Thanks for your positive feedback!

Kind regards,
Rosie

Rated 4 out of 5 stars

Easy to order from

I have just ordered Hampers from prestigehampers.co.uk, the website is very easy to manage and they have plenty of options to choose from. The process was easy as was check out. I am unable to review delivery yet but i'm hoping it will go smoothly

November 9, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello,

Thank you for your review.

We appreciate you taking the time to share your feedback. We're happy the website was easy to use and that you found a good selection. We hope your delivery goes smoothly!

Kind regards,
Katie

Rated 5 out of 5 stars

Lovely experience

Lovely experience. Such a selection to choose from, very difficult to know nice one to pick. I would say something for everyone. Many thanks.

November 9, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello Frances,

We're glad you enjoyed your experience and found a wide selection. We appreciate you mentioning that there is something for everyone. Thank you for your feedback.

Kind regards,
Rosie

Rated 1 out of 5 stars

Deeply Disappointed and Heartbroken Experience

Last year, my friend from Nigeria used this company to send me a birthday present, and everything went perfectly. Because of that, he decided to use them again this year to surprise me with a beautiful hamper worth over £90.

They even asked for my phone number in case there were any delivery issues — yet when the courier supposedly found the address “incorrect,” no one called or emailed me to confirm the flat number. The address was correct; only the flat number was missing. A simple call would have solved everything.

Instead, they marked the order as failed and refused to resend the gift or issue a refund. They only offered a £15 voucher — which is not only unfair but also deeply insensitive considering the circumstances.

This was meant to bring me a little joy during an emotional time since losing my son. Instead, it brought embarrassment, sadness, and disappointment.

It’s clear this company cares more about policies and money than people or compassion. I truly hope they reflect on how they treat customers and understand that sometimes, a small act of kindness makes all the difference.

(MEGAN.B) the customer service team be more compassionate and respectful!

November 6, 2025
Unprompted review
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Reply from Prestigehampers

Hello Ludimila,

Thank you for your review.

We appreciate your feedback and are sorry to hear about the delivery issue and the distress it caused, especially during such a difficult time. We regret that the process fell short of expectations.

The customer did not mention any sensitive reasons for sending the gift. Had this been shared, I can assure you that greater empathy would have been shown.

We have requested further information and hope to resolve this to your satisfaction.

Kind regards,
Tom

Rated 5 out of 5 stars

Absolutely wonderful

Absolutely wonderful, no hassle, no problem and soooooo easy to use.
Definitely recommend.

November 5, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello Lisa,

We're happy to hear that you found our product so easy to use and had such a wonderful, hassle-free experience. Thank you for your recommendation; we appreciate your feedback!

Kind regards,
Tom

Rated 5 out of 5 stars

Great quality of hampers

Have dealt with this company before and would highly recommend them.

November 1, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello June,

We appreciate your recommendation and are so glad that you've had positive experiences with us in the past. Thank you!

Kind regards,
Rosie

Rated 5 out of 5 stars

The payment portion was painless and…

The payment portion was painless and description of products were excellent.

November 1, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello George,

Thank you for your review.

We're happy to hear that the payment process was painless and that our product descriptions were helpful to you. Thank you for your feedback!

Kind regards,
Rosie

Rated 5 out of 5 stars

Came thru with the goods

I was initially disappointed with their service as the delivery was late and items damaged, however the way they dealt with it was impeccable, customer service and communication was faultless.

October 28, 2025
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Ayse,

We appreciate your feedback. We are happy to hear that our customer service and communication met your expectations in resolving the issues with the late delivery and damaged items.

Kind regards,
Tom

Rated 5 out of 5 stars

I have had the pleasure of using this…

I have had the pleasure of using this outstanding company’s services for four consecutive years now, and my experience has been nothing short of exceptional. Their commitment to quality and customer satisfaction is truly commendable. I want to extend my heartfelt thanks to the entire team for their professionalism and support throughout my journey with them. Keep up the fantastic work!

October 30, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello,

We appreciate you taking the time to share your wonderful, long-term experience. We're happy to hear that our dedication to quality and customer satisfaction has consistently met your expectations. Thank you for your kind words and continued support!

Best wishes,
Prestige Hampers

Rated 5 out of 5 stars

Great service!!!! Nice products and timely delivery.

This is the second time I am ordering and really great service!!!

October 28, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello Sara,

We are happy to hear that you had a great experience with our service again! Thank you for your continued support and positive feedback.

Kind regards,
Tom

Rated 5 out of 5 stars

Plenty of choice and easy to order

Plenty of choice and easy to order, Thank you

October 28, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello,

We're happy to hear that you found it easy to order with plenty of choices. Thank you for your positive feedback!

Kind regards,
Katie

Rated 2 out of 5 stars

Claimed credit from points that wasn't…

Claimed credit from points that wasn't applied to my total, I have paid for yearly delivery never seem to get it,

October 25, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello Kim,

We appreciate your feedback and apologize that your points weren't applied, and for the delivery issues.

Kind regards,
Katie

Rated 5 out of 5 stars

I glad with all the varíete of gifts…

I glad with all the varíete of gifts that you offers. Card a and video message is wonderfull to custom your Delivery. Pretty nice! Thank you!!

October 20, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello,

We're glad you appreciated the variety of gifts and the option to add a customized card and video message to your delivery. Thank you for your wonderful feedback!

Kind regards,
Rosie

Rated 1 out of 5 stars

Dreadful experience

Dreadful experience, being fobbed off by customer services, told to wait & see if it arrives - a surprise birthday gift. Ordered back in September. Guess what it didn’t arrive & they don’t know when it will. The flowers will be in some state. They just hide behind the terms & conditions:
‘Please note that deliveries to certain areas, like Scotland, Northern Ireland, and other remote regions such as Jersey, sometimes take a little longer than usual, as explained in our terms and conditions.’
Customer services seem to have a copy & paste script & avoid questions. You get your delivery charge refunded if not delivered within 3 working days. As my delivery date was a Saturday, the flowers will be wilted, but that is tough look - should have read the T&C’s. Also the tracking link I eventually got states awaiting item. I wanted to do something nice for my friends special birthday & now she thinks I sent her nothing, so disappointing. So I can’t recommend using this company, unless you live in close proximity to them.

October 18, 2025
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Noelle,

Thank you for taking the time to share your feedback.

We’re very sorry to hear about the disappointment caused by the delay to your delivery, especially as this was intended as a thoughtful gift for a special occasion. We completely understand how upsetting this must have been.

While deliveries to certain regions can occasionally take longer in transit due to courier logistics, we recognise that this situation has caused frustration. Your comments have been shared with both our customer service and delivery partners to review how we can improve communication and reliability in these cases.

We truly regret that we were unable to meet expectations on this occasion and appreciate you bringing this to our attention.

Kind regards,
Katie

Rated 1 out of 5 stars

Ordered the £54.99 xmas hamper what a…

Ordered the £54.99 xmas hamper what a disapointment wicker tray small content like mini bottle of drink not worth £54.99 dont buy go to M&S

October 18, 2025
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Michelle,

Thank you for taking the time to leave your feedback.

We’re very sorry to hear that you were disappointed with the Christmas hamper and felt it did not represent good value. This is certainly not the experience we want our customers to have. We will share this with our team.

Warm regards,
Tom

Rated 5 out of 5 stars

Lovely gift ideas and easy to order and…

Lovely gift ideas and easy to order and pay,,thank you

October 13, 2025
Prestigehampers logo

Reply from Prestigehampers

Hello Marie,

We're happy to hear that you found lovely gift ideas and that ordering was easy. Thank you for your positive feedback!

Kind regards,
Tom

Rated 5 out of 5 stars

Exquisite Hampers

Love their hampers great prices too!

October 9, 2025
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Joanne,

We're glad our hampers met your expectations and were affordable. Thank you for your positive feedback; it means a lot to us.

Kind regards,
Katie

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