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Posh Pawn Reviews 

779
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and welcoming, making every single store visit completely pleasant. Consumers really appreciate the fast and efficient service, noting that selling or pawning personal items is handled smoothly and transparently. Buyers also highlighted the fair pricing and excellent quality of products available in the shop. Some reviewers were not happy with the low payouts offered for their valuable pieces and felt dismissed when the locations were busy. A few people additionally mentioned that certain vintage items were heavily undervalued or rejected due to market conditions.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is consistently helpful, polite, and... See more

Service

Customers consistently note positive experiences with service, highlighting fast transactions and... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the competitive rates and... See more

User experience

Consumers find user experience to be exceptionally satisfying and smooth. Reviewers frequently highlight that... See more

Product

People report satisfaction with the product offerings and purchases. Reviewers describe the goods as arriving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never experienced selling through a pawn shop and was rather tentative at the beginning. I needn't have worried. Kathy (and later one of her colleagues) is clearly very experienced. She managed... See more

Company replied

Rated 5 out of 5 stars

I had a few watches that were gathering dust and not being worn so decided to take them to Prestige In Richmond. Justin was super helpful and it was all done same day from taking them in, having them... See more

Company replied

Rated 5 out of 5 stars

We visited Hatton Garden London where we were attended by Kasia, who was excellent, friendly and very efficient. I would definitely recommend this shop, especially if you are looking for a good pr... See more

Company replied

Rated 5 out of 5 stars

My Posh Pawn visit for the second time was dealing with Deanna. She was very nice, polite and helped me pawn a few items. I enjoy going to the Hatton Garden shop. All those shops with beautiful je... See more

Company replied


Company details

  1. Pawn Shop
  2. Car Finance and Loan Company
  3. Jeweler
  4. Jewelry Store
  5. Loan Agency
  6. Watch Store

About Posh Pawn

Written by the company

Prestige Pawnbrokers, widely recognised as Posh Pawn, is one of the UK’s best-known names in luxury pawnbroking and asset-based lending.

Founded in 2008 by James Constantinou, we have built a strong reputation for offering discreet, professional financial services to clients looking to unlock value from their personal assets. Known to many as the stars of Channel 4’s hit television series Posh Pawn, we specialise in providing loans against luxury and high-value assets, helping customers access funds quickly without the need to sell items they may wish to keep.

Our experienced team works with a wide range of valuables, including jewellery, gold, diamonds, luxury watches, designer handbags, fine art, antiques, classic and luxury cars, and other luxury assets. Every valuation is handled carefully and confidentially, with a focus on fairness, speed, and professionalism.

What makes Prestige Pawnbrokers different is our understanding that every customer’s situation is unique. Whether someone needs short-term funding for a business opportunity, extra liquidity during a transitional period, or a fast and secure alternative to traditional borrowing, we aim to provide a straightforward and dignified solution. Pawnbroking offers a flexible way to borrow against assets you already own, and our team is here to guide customers through the process clearly and respectfully from start to finish.

Alongside our lending services, Prestige Pawnbrokers is also known for its expertise in pre-owned luxury goods through Shop Prestige , helping customers buy, sell, and value exceptional pieces across multiple categories.

Buy, sell, loan today with Posh Pawn.


Contact info

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We provide a free valuation to sell / loan against your luxury goods.

4.8

Excellent

TrustScore 5 out of 5

779 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(779)

178 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointed

Very disappointed, I arrived with my late mother’s collection of handbags purses and gloves.
Vintage Versace, Pucci, Kurt Geiger. Most unused, some with original receipts.
Only to be told, there’s no market for vintage!
I was offered £50 for a Versace bag, and £20 for another!
I didn’t bother to show the rest of the collection. I’ll sell the collection individually on eBay. Again very disappointed,

February 6, 2026
Unprompted review
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Reply from Posh Pawn

Thank you for taking the time to share your experience. We’re sorry to hear of your disappointment, particularly given the personal significance of the items brought in.

When the client visited with a collection of handbags, individual pieces were assessed one at a time at their request. For each item, offers were determined using current second-hand sold market data, and in one instance this was cross-checked with a specialist buyer to ensure accuracy. While some vintage designer pieces can achieve strong prices, others—particularly certain models and brands—currently have limited resale demand.

The figures discussed were offers to purchase based on what we could reasonably expect to achieve in the secondary market, rather than a reflection of original purchase price or sentiment. There was no obligation to proceed, and we respect the client’s decision to explore alternative selling routes.

We appreciate the opportunity to clarify our process and thank you for sharing your feedback.

Rated 5 out of 5 stars

Excellent service from the team in Richmond

Excellent service from the team in Richmond. I had never used a service like this before. Justin was extremely helpful and knowledgeable. I received a competitive price for the gold I was selling. I would definitely recommend the team based on my experience

February 9, 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Never used a service like this before…

Never used a service like this before but a friend recommended this shop so I collected my broken jewellery and odd earrings that have sat around gathering dust and I was amazed at the price I was offered. Vilma, who looked after me, was amazing explained everything thoroughly, there was no pressure, very highly recommend!!

February 5, 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

High Praises

Would recommend to anyone who is considering a visit, brilliant staff

February 7, 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 1 out of 5 stars

No Time for Real Focus

After an email interaction with Marta, we travelled to London with the diamond we referred to. We were made to feel unwelcome and very quickly dismissed. No proper checks were done and we were told to keep the rings as 'costume jewellery'. The items were certified earth mined diamonds with a vvs1 grading. Maybe if you are busy, you shouldn't allow people to walk in. Really suprised and very disappointed.

February 2, 2026
Unprompted review
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Reply from Posh Pawn

Thank you for taking the time to share your feedback. We’re sorry to hear that the visit felt disappointing, as this is never our intention.

When the items were brought into store, they were tested using professional diamond-testing equipment at the counter, in line with our standard procedure for stones of this nature. Unfortunately, the stone did not test as a natural diamond. This was communicated sensitively at the time, and we appreciate how disappointing this outcome can be.

We always carry out appropriate checks before progressing further, and where results indicate that an item is not as expected, we are unable to proceed beyond this initial stage. Our team strives to be respectful and considerate throughout, and we regret if this was not how the experience was perceived.

We appreciate you taking the time to share your experience and thank you for the opportunity to clarify our process.

Rated 5 out of 5 stars

First time using a pawnbroker and…

First time using a pawnbroker and couldn’t be happier with the service. All explained in full. All questions answered. Good price received. Would recommend :)

February 5, 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Speedy and professional

This was my first experience here and was very happy with the service received by Alina
She was courteous and professional and explained everything and the whole procedure of selling scrap silver very efficient
Thank you

February 4, 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Efficient and Professional

Adeel was very personable and highly professional, I disposed of some scrap gold and received some free advice on some coins that I wasn’t selling.
No need to go anywhere else!

February 3, 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Very pleased with service at Loughton…

Very pleased with service at Loughton store with young fair haired lady , very friendly and helpful when taking in some old Gold and silver jewellery in that no longer wanted and very pleased with what was offered and would definitely use again

January 26, 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

A really positive experience

A really positive experience at Posh Pawn in Guildford today. As a first timer I had no idea how it all works but I was put at ease and offered a really professional service. Staff were lovely and explained everything to me. They even helped me send digital ID from my phone. Thank you.

February 2, 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

My first visit

My first visit. It was nice to have proper and kind service, a clear explanation of what was involved, what to expect and they made the process of setting up an account professional and straightforward. Left me feeling they're trustworthy. I may visit again and I will definitely tell my friends that this is a good place to go.

January 30, 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Amy @ Loughton was friendly whilst…

Amy @ Loughton was friendly whilst being professional and sharing her knowledge on items that we were selling. The transaction was smooth and i felt comfortable that i was given a very fair price for our items. Would definitely use and come back again.

January 30, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Good offers. Fast payment and lovely staff

January 29, 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

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