Always a faultless experience dealing with Prime London. Charlie, in particular, has been great to work with and I'd highly recommend him and the wider team.
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Prime London (specifically Ellie, and also more recently Jess) have let out my apartment for the last 10 years. I have never had any problem with them, and would highly recommend them.
Company replied
Prime London has an absolutely fabulous team. Cristina was extremely professional and helped with any questions we had.
Really good firm - just completed on a very tricky transaction in Westminster, and the oversight from Bryce and Daniel was invaluable. Indeed, constructively highlighted errors made by my own solicito... See more
Company replied
Company details
- Real Estate Agency
- Apartment Rental Agency
- Property Management Company
- Real Estate Appraiser
- Real Estate Rental Agency
Written by the company
Prime London are a Central London Estate, Letting and Asset Management agency, where an ethical and professional service is paramount. We handle over 800 transactions annually, and manage over £1bn of assets in Central London. With our global reach and partnerships, we deal with some of the finest properties in the world, and our dedicated team understand fully the bespoke service required to meet the needs of our clients, purchasers and tenants. Prime London own and operate from our offices both at 21 Grosvenor Gardens in Belgravia, and at Palace View, adjacent to Lambeth Bridge.
Contact info
Palace View, 131 Lambeth Road, SE1 7BT, London, United Kingdom
- 0207 928 6663
- Office@PrimeLondonResidential.com
- primelondonresidential.com
4.7
Excellent
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Completely incompetent staff
Completely incompetent staff.
AVOID BY ANY MEANS IF YOU VALUE A GOOD SERVICE.
December 17, 2019
Unprompted review
Reply from Prime London
This is a fake review along with others all posted at the same time. This is known to us already.
Do not deal with this unprofessional company.
The company lied about the readiness of the seller to complete. Here I am fourth months later still waiting for the cladding report which is ESSENTIAL for all 6+ stories buildings. I was told all the documents were ready when I initiated the process of purchasing the property. They pretend to help when all they do is say “We’re doing more than we should” and “this is not our job”. They don’t respond for days, gave me 30 deadlines for completion so far which they haven’t been able to keep, and then lie about being unable to give me back my reservation fee. They are not allowed to sell a property in that building without the cladding report and all they are doing is hold buyers like me unlawfully and tell me I cannot get my deposit back.
December 17, 2019
Unprompted review
Reply from Prime London
Hi Ali,
Sadly this defamatory review is very far from the factual events.
This narrative was used in your subsequent SCC claim against the vendor, which was dismissed as being without merit. The vendor and we followed through (and provided evidential proof) as a matter of principal and to ensure that this narrative was not rewarded. We assume was not anticipated, but regardless this was a needless cost of time for all.
I wish you the best, but invite you to take note of the above, and the words conveyed to you in the SCC hearing.
Joseph
Efficient and strong staff
This firm has a really good staff base - right from Joseph the owner who I met on the valuation through to the sales team and now property management has been seamless. I have dealt with every member of staff and because they all are close team they know what is going on, which saves me having to explain things over and over as I did with my previous agent. This is how it should be and I will be with them for as long as I have the property!
November 24, 2016
Unprompted review
Excellent customer service
I must say that my experience with Prime London has been excellent and an absolute record of accomplishment, less than 3 weeks from the moment I picked up the phone till the day I moved. Bryce has been amazing, he thoroughly understood my briefing, found me the perfect place and has secured a great deal. I couldn’t be happier and would strongly recommend the Prime London team when renting or buying a house.
November 24, 2016
Unprompted review
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