Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had the pleasure of visiting the Private Medical Clinic, and I can't express enough how exceptional my experience was. Dr. Simon was truly remarkable. His expertise made me feel conf... See more
Company replied
This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more
Company replied
I was able to secure a telephone appointment within 45 minutes even though it was after normal hours. The doctor was highly competent and easy to understand, my issue was considered and a prescription... See more
Company details
Written by the company
Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.
Contact info
88 Hagley Road, B16 8LU, Birmingham, United Kingdom
- 01217980729
- hello@privatemedicalclinic.co.uk
- privatemedicalclinic.com
4.5
Excellent
216 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Quick and brilliant response
Quick/instant response, great clear communication, organisation and 'time keeping.'
Doctor was helpful, clear, thorough, and incisive. Excellent advice given - and followed.
Did exactly what I needed and solved my problem promptly and decisively. Many thanks.
September 3, 2025
Reply from Private Medical Clinic
Thank you, Malcolm! We’re so pleased to hear that your experience was smooth, clear, and effective from start to finish. It’s great to know our team and doctor were able to provide prompt, thorough care that made a real difference.
Best regards,
Merima (Practice Manager)
Quick, friendly and effective service
I was seen by the GP on the same day I called, which was really reassuring. The process was smooth, and I found it very easy to collect my prescription from any pharmacy. The staff were friendly and extremely helpful throughout. Highly recommend this practice!
September 1, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Jack! We're so pleased to hear you had a smooth and reassuring experience with us. Same-day access and helpful support are exactly what we strive for, and we truly appreciate your recommendation.
Best regards,
Merima (Practice Manager)
Beth has been lovely throughout the…
Beth has been lovely throughout the whole process . Extremely lovely , supportive and helpful.
August 30, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Yasmin! We're so pleased to hear that Beth has been supportive and helpful throughout your experience. She’ll be delighted to receive your kind words!
Best regards,
Merima (Practice Manager)
Very thorough and allowed me time to…
Very thorough and allowed me time to explain my symptoms. Did not feel rushed at all. No problems getting my prescription.
August 28, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Lorraine! We're so glad you felt listened to and unhurried during your consultation. It's great to hear your prescription was sorted smoothly — that’s exactly the experience we aim to provide.
Best regards,
Merima (Practice Manager)
Just had the best experience here
Just had the best experience here. Lovely doctors, caring kind and compassionate. Results back same day and a call from the doctor to explain everything. Amazing from start to finish.
August 25, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Pamla! We're so glad to hear you had such a positive experience from start to finish. It's wonderful to know our doctors made you feel cared for and that you appreciated the same-day results and follow-up. Your kind words mean a lot to the team!
Best regards,
Merima (Practice Manager)
Outstanding service very thorough…
Outstanding service very thorough friendly and supportive, i have never used this service before but would highly recommend it.
August 28, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Carl! We're so pleased to hear your first experience with us was a positive one. It’s great to know you found the service thorough, friendly, and supportive — we truly appreciate your recommendation!
Best regards,
Merima (Practice Manager)
Highly recommended
Highly recommended
Nice calm and professional atmosphere
August 20, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Paul! We're glad you felt the atmosphere was calm and professional — that's exactly what we aim to provide for every patient.
Best regards,
Merima (Practice Manager)
Would highly recommend
Answered my initial inquiries quickly and efficiently. Consultation booked straight away. Doctor made me feel at ease throughout with his professionalism, competence and ability.
If your time and others professional efficiency is what is most important to you then I would highly recommend.
August 7, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Peter! We're so glad to hear your experience was smooth from start to finish. It's wonderful to know the doctor made you feel at ease and that you appreciated the efficiency and professionalism of our service. Your recommendation means a great deal to us.
Best regards,
Merima (Practice Manager)
Reply from Private Medical Clinic
Thank you for your review, Alia!
I had a very distressing experience…
I had a very distressing experience with Private Medical Clinic. I went in for a routine blood test and was later contacted with alarming results, which prompted an urgent visit to A&E. After extensive NHS testing, I was told my results were completely normal. The panic and emotional toll this caused were significant, not to mention the time and money wasted. When I raised concerns with the clinic, the handling of my complaint was dismissive, and lacked accountability.
July 4, 2025
Unprompted review
Reply from Private Medical Clinic
Dear Altera
We are genuinely saddened and disappointed to read your review, which we believe is both misleading and deeply unfair. At Private Medical Clinic, we take the care and safety of our patients extremely seriously and hold ourselves to the highest standards across all our clinics.
You underwent a blood test which revealed a result that was potentially very serious. In accordance with best clinical practice and out of concern for your wellbeing, we promptly advised you to attend your local A&E for further urgent assessment. This was done to prioritise your safety and ensure that any serious underlying issue was ruled out quickly and thoroughly.
Following this, your results were carefully reviewed by our clinical team alongside the NHS findings. In the interest of complete reassurance, we provided you with a comprehensive follow-up blood test worth over £400, free of charge, and arranged multiple phone calls with our Medical Director to ensure that everything was clearly explained and fully resolved.
To suggest that your concerns were dismissed or that we showed a lack of accountability is categorically false and offensive. Our team went above and beyond to act responsibly, promptly, and compassionately in your case.
We take defamatory and dishonest statements about our clinic very seriously, and this matter will be reviewed further. We ask that you reconsider your comments in light of the support and extensive care that was provided to you.
Kind regards, Practice Manager.
I loved how quick it was especially for…
I loved how quick it was especially for immigrants …Dr. Simon Singh Khela was so professional and kind he made feel better
July 25, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you so much for your kind words! We're so glad Dr Khela was able to support you with professionalism and compassion. It's wonderful to hear that the quick and smooth process made a difference, especially when navigating care as an immigrant. We're always here to help.
Best regards,
Merima (Practice Manager)
Very professional with their service
Very professional with their service. A one to one offered with tailored made treatment plan. Wonderful service.
July 21, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you Sonia, for your wonderful review. We appreciate your feedback very much. Regards, PMC Team
Amazing Clinic and Personal Service
I am not one to give reviews normally, however I must give a review to the team at Private Medical Clinic, and especially to Molly. Molly and the team were consistently getting the required changes done and communicating with me on when I would receive the documents.
The team have been so fantastic in supporting me getting my medical visa certificate and even though I had some small issues with the documents, they supported me in getting them updated.
Considering that they are in the UK and I was overseas at the time, they went above and beyond to get the documents to me while overseas so that I could ensure the visa was completed in time.
Would recommend to anyone that really wants a personal service from a medical clinc.
Thanks again
July 18, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you so much for your wonderful review, Garry! We’re delighted to hear that Molly and the team were able to support you so efficiently, even while you were overseas. It’s great to know the process for your medical visa certificate was handled smoothly and that our communication and attention to detail made things easier for you.
We’re truly grateful for your kind words and recommendation, and we’ll be sure to share your feedback with Molly and the team.
Best regards,
Merima (Practice Manager)
Attentive and responsive doctor
The doctor was attentive and responded to us accordingly and make a point to call us back when we have problem with the prescription.
July 6, 2025
Reply from Private Medical Clinic
Thank you for your feedback! We're really pleased to hear the doctor was attentive and followed up to ensure your prescription issue was resolved. Supporting our patients every step of the way is so important to us.
Best regards,
Merima (Practice Manager)
I had a great experience
I had a great experience - very helpful in a very trying moment. Thank you!
July 11, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Brad! We're so glad we could support you during a difficult time. Your kind words mean a lot to us.
Best regards,
Merima (Practice Manager)
Easy and efficient
Rang at nine, appointment and prescription collected by 11. The whole process was quick and efficient. Doctor was understanding and helpful. Will definitely use again
July 3, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you for your kind review! We're so pleased to hear the process was quick and efficient, and that you felt supported by the doctor. We're always here when you need us and look forward to helping again in the future.
Best regards,
Merima (Practice Manager)
I was not expecting a call from…
I was not expecting a call from Edgbaston Smile Clinic so thought it was a scam especially as the call was not at the time I was informed. So I ignored the call. I got a later call when I was on a crowded bus so could not speak properly because of the noise and not happy to disclose confidential information which other passengers can hear.
June 23, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you for your feedback. We're sorry for the confusion caused by the timing of the call and completely understand your concerns about privacy in a public setting. We always aim to call patients at the scheduled time, and we apologise if this wasn’t the case. We're please we were able to arrange a new consultation at a time that worked better for you and ensured your comfort and confidentiality.
Best regards,
Merima (Practice Manager)
Very good
Very good, quick appointment on a Saturday too and spot on diagnosis! Thank you!
June 28, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you so much! We're glad we could offer a quick and accurate service—even on a Saturday. Delighted to hear the diagnosis was spot on!
Best regards,
Merima (Practice Manager)
It was a quick and professional phone…
It was a quick and professional phone call. Details all given within 10 minutes. Very friendly.
June 23, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you for your feedback! We're so pleased to hear your phone consultation was quick, professional, and friendly. That’s exactly the standard we aim to deliver with every private GP appointment.
Best regards,
Merima (Practice Manager)
Quick response, efficient, reassuring.
Having experienced a sudden onset medical problem, I was able to get a telephone appointment in the evening within two hours of going online to book. The doctor rang promptly, took very reassuring control of the situation, and issued a prescription which I was able to get made up at a late pharmacy. I was also very impressed to find that late appointments were being taken by the medical director of the clinic - that’s good leadership! Overall very impressed and grateful, saved me a lot of time and worry.
June 26, 2025
Unprompted review
Reply from Private Medical Clinic
Thank you so much for your thoughtful review. We’re really glad we could support you promptly during an unexpected medical issue and help provide peace of mind when you needed it most. It’s especially great to hear you appreciated the leadership and care from our Medical Director. Your kind words truly mean a lot to us.
Best regards,
Merima (Practice Manager)
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