Great to have a company will a fantastic level of expertise in the selling of video gear. Simon is a qualified drone pilot as well as a shooter himself. Steve worked with Optex developing lenses. Sa... See more
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Always a great pleasure to buy from Production Gear. Sam went above and beyond in order to get me a special bag for a set of Aladdin LEDs that would fit three stands as well getting the cables... See more
Been dealing with the folk at Productiongear for a while now. They're not a load of box-shifters but knowledgable and always willing to offer decent, impartial advice and their prices are always c... See more
- Product not in stock with supplier to begin with. - Then wrong product sent in correct packaging. - No power cable included. - Power supply contributed to a damaged piece of equipment (expensiv... See more
Company replied
Company details
Information provided by various external sources
Production Gear is a well known, established supplier of broadcast and professional video production equipment based in the UK and shipping nationally, throughout Europe and Internationally. Based in Welwyn Garden City, Hertfordshire on the North London borders. We are easily accessible from the M25, A1, Northern line and overground train services from London. Our trained staff offers all our clients, whether enthusiasts or broadcasters the same level of excellent, unbiased advice which comes from many years of experience. Whilst our extensive website offers quick access to equipment features, specifications and prices our stocked showroom and demo facility gives you the opportunity to get hands-on with the latest equipment and have a member of our staff guide you through the features and explain the benefits of the product. We only sell genuine UK sourced and warrantied equipment, we do not deal with grey imported cameras. We will price match other official, approved dealers and offer a range of finance options. We often host specialist speakers, industry professionals and manufacturers at our free, monthly open days. We look forward to being of service.
Contact info
Unit 2, Mundells Court, AL7 1EN, Welwyn Garden City, United Kingdom
- 0208 236 1212
- sales@productiongear.co.uk
- productiongear.co.uk
4.3
Excellent
159 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
No communication about our order …
No communication about our order without us chasing and this was infuriating while there were delays not being admitted to. I will do everything possible NOT to order from this company again. A bit on their high horse I felt.
July 14, 2017
Unprompted review
Reply from Production Gear
Thanks for your comments, I share below the email that we sent you on 11th May at 11:02 to which you didn't reply. I have omitted your questions for privacy but have shared my replies below for clarity on the situation:
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As explained to **** when I last spoke with him and as he was aware the Ronin gimbal has been on backorder with DJI. They provide us with NO projected shipping dates. There has been nothing we could tell you and was exactly as I explained to **** on the phone.
I am very sorry about the time taken to deliver these goods. We did make you aware that delivery times were sadly out of our control.
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- Product not in stock with supplier to …
- Product not in stock with supplier to begin with.
- Then wrong product sent in correct packaging.
- No power cable included.
- Power supply contributed to a damaged piece of equipment (expensive) so have had to have that replaced.
- Currently requesting that product is replaced with correct power supply.
So yes you could say "a little bit of friction". Depending on your mood.
July 10, 2017
Unprompted review
Reply from Production Gear
Hi Aaron, thanks for taking the time to post a review. I understand you've been in contact with Bradley who is currently talking with the UK importer and distributor of Sound Devices who shipped this power supply direct to you. As this is ongoing Bradley will update you with news as soon as we news for you.
Excellent communication !!!
great communication,very friendly and the products every time in excellent condition
May 16, 2017
Unprompted review
Nice guys
Nice guys, good selection of kit, delivery's are always on time and they can take an order over the phone 5 mins before the daily parcel collection!
May 16, 2017
Unprompted review
Great company
Great company, ordered form them several times now and would highly recommend.
May 9, 2017
Unprompted review
Always a good experience
Always a good experience. Knowledgeable and helpful.
May 9, 2017
Unprompted review
Ready Rig GS
People from Production Gear are extremely friendly and they know what they're talking about. I cannot recommend them enough!
April 13, 2017
Unprompted review
A competitive price & quick dispatch of …
A competitive price & quick dispatch of my order. Many thanks
April 6, 2017
Unprompted review
The missed delivery dates that they …
The missed delivery dates that they promised me. They didn't even tell me it was delayed. Then when I finally got it. One of the gels was completely wrong.
EDIT: As they have replied below they are correct in saying they upgraded the delivery to a Saturday delivery so I'd get it in time which was appreciated. And I do understand it was the suppliers fault about incorrect delivery. Unfortunately nothing was communicated to me before the original delivery date (Thursday) was missed. I had to call on Thursday to chase it. This gave me no time to find another vendor for my goods and then when the incorrect gels were delivered on Saturday so there was no time for redelivery for the shoot on Sunday.
Sam was very good at handling the situation once I called up to chase the order. He dealt with it very quickly and I can fault nothing from that point on.
April 6, 2017
Unprompted review
Reply from Production Gear
Hi Sammy,
thanks for taking the time to write a review. I've spoken to our Sam who handled your order. Sam explained that we had the gels you ordered upgraded to a Saturday delivery at no extra cost and sent directly to you from the UK distributor.
The UK distributor by mistake sent you an incorrect gel, which we had collected on Monday and the correct gel sent to you the very next day.
We have taken this issue up with our supplier, I apologise for the mistake.
Very knowledgable and great value.
April 4, 2017
Unprompted review
Gratic eye was my first purchase at …
Gratic eye was my first purchase at Production Gear. Cup of tea as soon as I arrived and the kit was out ready for me to try on my camera. Really nice place, friendly staff. Steve was so helpful. Would definitely use them again.
April 3, 2017
Unprompted review
New camera
I've just bought a new camera and accessories from Production Gear. As always it went through very smoothly. There is always somebody at the end of the line to answer or support any queries. The showroom is good for hands on and now that they have moved parking is on site with plenty of space.
April 3, 2017
Unprompted review
Bradley is very knowledgeable and …
Bradley is very knowledgeable and helped me out with some kit for an urgent job. I'll be purchasing from them again.
Many thanks.
April 3, 2017
Unprompted review
great friendly knowledgeable and quick …
great friendly knowledgeable and quick service
April 3, 2017
Unprompted review
Bradley helped walk me through a maze …
Bradley helped walk me through a maze of options to find exactly what I needed!
April 3, 2017
Unprompted review
Very helpful and solution oriented.
April 3, 2017
Unprompted review
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