Progressive Insurance Reviews 

Progressive WAS the best. They have outsourced customer support. Bad enough but,they haven't given them access to customer data. So,if you won't do their work, as in enter profile data progressive already has, then you are stuck. This strategy has been spreading through corporations for decades. The cost savings realized by this action is substantial. Apparently customer satisfaction is no longer considered worth the cost. Especially if outsourcing becomes the norm. Where do you go when service is bad everywhere? Geico? All of us need to refuse to do the vendors work.

After having insurance with progressive for almost 15 years - first time - I filed a claim - We called them exactly one hour after the incident and they said they would handle - however because their adjuster showed up 7 days late - now refusing to pay for the claim - WORST INSURANCE COMPANY - THIEVES

Rates keep going up significantly year after year, escalating higher than most other insurance companies. I've had enough.

In the past four years, I've used their Roadside Assistance two times. Both were horrible experiences. The second tow, Progressive was unable to find a tow truck, forcing me to find my own after waiting over 6 hours. Found a tow truck myself within 1 minute, and actual tow truck arrived in 7 minutes. Obviously, the tow truck companies don't want to work with Progressive. Don't waste your time and money. Go with any other insurance company.

Fulfilling their request to continue receiving earned discounts has been a full time job. They required my husband and I to go through defensive driving despite being almost 50 yo with 0 claims or tickets. They also required my 18 year old daughter to have defensive driving and 30 hours of classroom training, which wasn’t a problem because she took both just prior to getting her license at 16yo. Apparently progressive only finds that acceptable for 2 years because now that she is 19, they require her to do it all again or we lose the safe driving discount entirely. She took an additional 6 hours of defensive driving when my husband and I did but apparently that isn’t enough either. She has never had a ticket or accident and gets the good student discount for being on the presidents list in college. But now they want me to pay another $100 for an 30 additional classroom hours in order to keep the safe drivers discount for the whole policy.

Update: I paid the money and she Took the additional 30 hours of classroom hours again, I sent the certificate to progressive 6x and despite receiving receipt confirmation, they just continue to email new declaration pages and the same bs patient schedule without the applied discount. My account auto bills in 1 week and these people are too incompetent to make the proper adjustments. I will spend another hour calling them again today. #fulltimejob

Stay away from Progressive Insurance they add people to your policy and bill you after I sent them two Certified Letters plus called them back in June 2023, this company even asked whom lives in my house which is no one business they is a corrupted nasty dishonest unprofessional company, they have wasted 4 hours of my time and sent a fraudulent billing today for over $2,300.00 and they play games with the Customer (YES I did use profanity) all of them because they are professional HOOKERS pimps in my opinion and very DISHONEST GREEDY group of Attorneys and ex Bank Executives which will all know the Bankerster have been corrupt for the last 75 years stealing from everyone, that is why the Banks are all Bankrupted which is being hidden in the MSM,,VERY NASTY INSURANCE COMPANY from the top to the very bottom, they stated they did not know whom the person they added to my policy and would not provide any documents from this person they want me to pay $2,300.00 This Insurance Company is HORRIBLE 100% RUN from them 100% Just like the Bankster they know how to steal your money and proud of stealing your money, This is a SOROS COMAPNY which means they are corrupt, I have informed this Corrupt company to not email me again now they want to charge for paper, think about all the People SOROS family has hurt over the last 50 years PLUS they billed me yesterday $2300.00 after they stated this would not happen this proves these people are 100% dishonest unprofessional corrupt and never tell the truth and they want to know why people use profanity at these very ruthless very greedy low lives people there contract does not comply with our constitution because of corrupt Attorneys and the Soros Family and the Bankster that are involved as board members what have the Corputed Bankster done to this Country raped stolen money

Deceiving. They sent me a renewal, it was the equivalent of an entire years payment. I was only reviewing my coverage and noticed that the $800+ fee is only for 6 months. My first 6 months was $400+, doubled my premium without any notification/ explanation. Shady business do not use!

The customer service is kind and courteous until you file a claim. Instead of assisting in processing the claim, I was told that they were trying to prove my daughter, who was driving at the time of the accident, was living with me. This child is 33 years old and has not lived with me in 7 years. In the mean time my vehicle was reported to the state as abandoned and the storage for my vehicle was adding up; I have missed a dental appointment for a broken tooth, because a rental can't be obtained until they Progressive makes a decision. I don't live near public transportation, so a vehicle is a neccesity. Very disappointed...

Applied for business general liability insurance. Progressive went trough Liberty Mutual. They declined my application. Their reason was because our product is "imported directly from overseas." They were unable to explain why they only support U.S.-sourced products. I was confused by the lack of explanation and shocked about their unwillingness to support U.S. companies that import products --13% of all U.S. goods are imported.

They had also declined the application nearly two weeks ago but failed to notify me. Very poor experience. Will be giving my money to another insurance company and consider dropping Progressive in totality.

Progressive Insurance is the most unethical company ever. Recently my 40 foot motorhome broke down on a very busy interstate. Progressive Road Side Assistance was absolutely worthless. They got the location wrong, the could not find a tow company, they denied motel expenses because they claim the breakdown was wear and tear due to poor maintenance and so all ensuing expenses were denied, despite the fact that there is no preventative maintenance for the item that failed and all other PMs were completed annually. Progressive is a TOTALLY WORTHLESS COMPANY.