Pro Marine Store Reviews 199

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

There’s so much choice when ordering on Google I checked this firm out pre hand because have been ripped off on a Google site before also rang them and was impressed by there phone Manner.ordered a ex... See more

Company replied

Rated 5 out of 5 stars

Was looking for a product being sold out in the Netherlands and did send Pro Marine Store an e-mail to give it a try and see whether I could buy what I needed overseas. Got a reply in 15 minutes and a... See more

Company replied

Rated 4 out of 5 stars

"Although I paid 9GBP for express delivery I still haven't received it so I can't review it." Edit: I think a good measure of a company's integrity is how fast the fix stuff when it goes wrong. W... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, answered all my questions in support of purchase of an e-propulsion sprint and accessories. Ben was very helpful and clearly knows the products very well. Was an unusual pl... See more

Company replied

Company details

  1. Sailing Store
  2. Marine Supply Store

Written by the company

The UK's biggest ePropulsion dealer for all electric outboard motors and Pod drives, the future of powering your dinghy and boat! The UK's only marine dealer of Aceleron serviceable lithium batteries and a major dealer in EcoFlow lithium battery powerstations. We live for off-grid solutions using just the sun.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

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Rated 5 out of 5 stars

Delivered within the advertised…

Delivered within the advertised timescales, excellent communication from Ben in respect of delivery progress.

April 7, 2022
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Reply from Pro Marine Store

Thank you David, I'm really pleased we got it to you on time!

Rated 1 out of 5 stars

low rating as you did not sell at…

low rating as you did not sell at advertised price after accepting my money.

March 25, 2022
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Reply from Pro Marine Store

Hi Peter, as I explained, you had found an error in our site, which came about during 2022 product and price changes. Thus the product you found was incorrectly marked. As we state in our terms and conditions, due to processing over 18000 products, sometimes this happens and we informed you at the earliest oportunity. We informed you before charging your card, thus giving you an opportunity to accept or reject the price change.

Rated 4 out of 5 stars

I was really disappointed to receive a…

I was initially really disappointed to receive a service kit for a life jacket where components of it will need replacing in 12 month however one the matter came to their attention they apologised and arranged to provide a replacement which was valid for the expected 3 years.

March 22, 2022
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Reply from Pro Marine Store

Hi Jonathan,. I'm really sorry to hear this, it was not done on purpose. We will of course provide you another one so that you have maximum time on the rearming kit as this was clearly old stock that got sent to you by mistake. We will make contact by email to arrange the delivery of a new kit

Rated 5 out of 5 stars

Very satisfied customer

Very satisfied, quick efficient service. The website worked well and my specific questions before placing an order were promptly replied to. Price was competitive and goods arrived well packed. Thankyou to Pro Marine Store.

February 15, 2022
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Reply from Pro Marine Store

Thanks Chris, it is a pleasure. We hope you have a great summer with the new electric outboard motor!

Rated 5 out of 5 stars

Pleased

I am pleased with the condition of the parcels when they arrived and equally pleased with the product inside them

January 26, 2022
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Reply from Pro Marine Store

Hi Steven, thank you for your review, we're sure you will enjoy the motor for this season's dinghy trips!

Rated 5 out of 5 stars

Excellent

Prompt service!! I ordered and follow up over a phone call, shipped within few days. I had a special request for a Vaquita, as it needed to go abroad. Received my parcel and loving it!! Would 100% recommend the seller ( Marine Pro Store Ltd UK) and will make it #1 for further purchases when I will need marine products.

December 15, 2021
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Reply from Pro Marine Store

Thank you Dani, we really appreciate your feedback. Sending items abroad is not a problem for us, and we are really happy it all worked out. Have a great time on the kayak

Rated 5 out of 5 stars

It’s simple very professional

It’s simple very professional. polite. Easy to talk to. Knowing the product and having a little time to talk things over. Keeping in touch with me when the items had arrived in store and when the would arrive. So thank you Ben. I am passing the good word on about ecoflow and your store.

November 7, 2021
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Reply from Pro Marine Store

Thank you Ted, much appreciated and so glad you are satisfied. Enjoy Spain!

Rated 5 out of 5 stars

Pro Marine have been excellent to deal…

Pro Marine have been excellent to deal with. I have experienced a knowledgeable and friendly service. When part of my order was missing, they we very apologetic and sent it out with next day delivery. I would definitely recommend them.

September 24, 2021
Unprompted review
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Reply from Pro Marine Store

Thank you Dale, we appreciate your feedback. Have a great late-summer!

Rated 5 out of 5 stars

Very knowledgable and helpful people

Very knowledgable and helpful people, happy to take that bit of extra time to identify exactly what the customer needs and then provide an easy link to help order the correct thing. .

September 19, 2021
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Reply from Pro Marine Store

Thank you David, we appreciate your feedback. Have a great time on the water!

Rated 5 out of 5 stars

Brilliant service all round

Brilliant service all round. Rapid response to enquiries and really anxious that you get the right product. Nothing too much trouble. Would definitely come here again

September 12, 2021
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Reply from Pro Marine Store

Thank you Rollo, have a great time on the water

Rated 5 out of 5 stars

These people are without a doubt on…Pro Marine are Professional

These people are without a doubt on your side as a consumer of their products and will give you great advice and service. AND you can talk to them easily, without the “we are experiencing large call volumes, please call back later” syndrome, which always gets up my nose. I accidentally gave them an incorrect post code and they bent over backwards to help me sort the delivery, until I realized it was my own fault. Doh! You can’t go wrong with Pro Marine Stores

August 28, 2021
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Reply from Pro Marine Store

Hi John, so happy we managed to get you sorted in the end - it is our pleasure to make sure you get your order through! We got there in the end!

Rated 5 out of 5 stars

Great service

Great service, item arrived promptly and is exactly what I wanted.

August 23, 2021
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Reply from Pro Marine Store

Thank you, we appreciate your feedback

Rated 5 out of 5 stars

Superb company.

Really helpful and friendly staff when I phoned for advice on a isup pump. . Ordered one day and with free delivery was delivered the very next day... Superb pump, superb helpful staff. Pump turned up as described. Give them a call.... And no I don't work for them but like to give positive feedback as too many people are quick to give negative feedback. Excellent service, thank you loads. Richard.

August 22, 2021
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Reply from Pro Marine Store

Thank your for the kind words Richard, we are happy when our customers are happy! Have a great 2nd half of the summer

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