There’s so much choice when ordering on Google I checked this firm out pre hand because have been ripped off on a Google site before also rang them and was impressed by there phone Manner.ordered a ex... See more
Company replied
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Was looking for a product being sold out in the Netherlands and did send Pro Marine Store an e-mail to give it a try and see whether I could buy what I needed overseas. Got a reply in 15 minutes and a... See more
Company replied
"Although I paid 9GBP for express delivery I still haven't received it so I can't review it." Edit: I think a good measure of a company's integrity is how fast the fix stuff when it goes wrong. W... See more
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Excellent customer service, answered all my questions in support of purchase of an e-propulsion sprint and accessories. Ben was very helpful and clearly knows the products very well. Was an unusual pl... See more
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Company details
Written by the company
The UK's biggest ePropulsion dealer for all electric outboard motors and Pod drives, the future of powering your dinghy and boat! The UK's only marine dealer of Aceleron serviceable lithium batteries and a major dealer in EcoFlow lithium battery powerstations. We live for off-grid solutions using just the sun.
Contact info
46 Newport Road, CB11 4BS, Saffron Walden, United Kingdom
- 01799588292
- sales@promarinestore.co.uk
- promarinestore.co.uk
Thank-you for delivering in time
Called them to advise I was going on holiday within the next 5 days and they reassured me I would receive my item in time. The item arrived nicely packed and in time! Thank-you.
August 14, 2021
Reply from Pro Marine Store
thank your for your feedback, glad we managed to help you!
Product as advertised
Product as advertised, quickly received well packaged great contact and response from the company
August 13, 2021
Reply from Pro Marine Store
Thanks Andrew, we hope you have a great summer!
The gang at promarine store have been…
The gang at promarine store have been amazing at helping us out during a long and painful refit... always there to give different options and hasn't let us down yet.... thanks!!
August 13, 2021
Reply from Pro Marine Store
Thanks Rhys, always happy to help with your refit. Have a great trip!
helpful and knowledgeable
One of the most helpful and knowledgeable marine businesses I have yet to encounter
July 27, 2021
Reply from Pro Marine Store
Very kind David, we really appreciate it. Have a great summer!
My order was cancelled and refunded
My order was cancelled and refunded. I was told the item was out of stock.
July 26, 2021
Reply from Pro Marine Store
So sorry for having to cancel your order and issue a refund - our supplier's ordering system has had a hacking/malware incident which was causing it to show incorrect stocking availability. since you made the order, we were then told that although it showed the item in stock, it was in fact unavailable. We were in touch with you immediately to explain the issues with supply, which has been effected by the Suez Canal crisis, among other things. We are sorry that you feel this is worth a 1-start review, but hope you understand the issues we faced with your order.
Good communication
Good communication, fast response, quick and free delivery and good quality merchandise.
July 24, 2021
Reply from Pro Marine Store
many thanks, have a great summer
Very efficient service
Very efficient service. Competitive price, hassle free service and excellent communication. No hesitation in recommending this company.
July 23, 2021
Reply from Pro Marine Store
many thanks Stephen, have a great summer
Excellent item arrived very quickly and…
Excellent item arrived very quickly and Ben checked all was ok.
Thanks
July 17, 2021
Reply from Pro Marine Store
Thanks Colin, glad we managed to get it to you in quick time, have a great season on the water
Sand Banks Wheelie Ruck Sack
I ordered a sand banks wheelie rucksack from you but you failed to deliver it. I emailed you to ask where it was, and guess what? ... no reply! Shocking service! I will never order from you again and shall ge asking for my money back! 😁
July 9, 2021
Reply from Pro Marine Store
Emma, we are so sorry that your order has clearly slipped through the net and are working hard in the background to understand what went wrong and remedy it as soon as possible. For reasons as yet unknown to us, although your order was sent for dispatch, either it didnt leave, or it has been lost by the courier. we are looking into which it is now and have emailed you to tell you more. We hate to let down our customers, and will do everything we can to remedy the situation just as soon as possible.
Amazing communication and assistance
Amazing communication and assistance! Fast and accurate delivery! Definitely recommend and I will definitely buy more products from them. ☺️ Thank you for your help Pro Marine Store!
July 7, 2021
Reply from Pro Marine Store
Thanks Sofia, really appreciate it! Have a great summer on the water!
First dealing with Pro Marine.
I needed a replacement seat for an inflatable. Pro Marine were extremely helpful and knowledgeable. This ensured I received the correct item in a very short time.If I can use this company in the future I will.
July 5, 2021
Reply from Pro Marine Store
Thank your Stef, very happy to recommend you the right product for the job! Have a great season on the water
Useful on the phone before I ordered
Useful on the phone before I ordered. Online process was easy and the product arrived pretty quickly afterwards. Couldn’t fault them.
June 30, 2021
Reply from Pro Marine Store
Thank you very much, we hope you have a lovely summer
I ordered some Titan shackles to…
I ordered some Titan shackles to upgrade my ground tackle. Pro Marine offered great customer service, quick delivery, and excellent value. Would not hesitate to buy from them again.
June 29, 2021
Reply from Pro Marine Store
Thank you James, have a great season!
Well priced and good customer service.
June 26, 2021
Reply from Pro Marine Store
Many thanks, we hope you have a great season out on the water!
Reply from Pro Marine Store
Many thanks, we're really glad to help you! See you again soon
Excellent customer service and advice
Excellent customer service and advice. Quick delivery
June 23, 2021
Reply from Pro Marine Store
Very happy and thanks for your review, Pro Marine Store is based on VIP customer service!
Super helpful, super responsive, and Price Competitive!!
Ben has been extremely helpful and responsive, and his pricing is also pretty competitive as well so I have no hesitation in recommending Pro Marine Store 5*
June 23, 2021
Reply from Pro Marine Store
Many thanks Peter, we hope to help you again into the future.
Excellent service throughout and fast delivery
Excellent service. I phoned the company to confirm the website stock was up to date, spoke to Ben, prior to placing the order. So may other site say they have stock but don’t. This was not the case with ProMarine. Very fast delivery and an excellent product; which we had on the water at the weekend. Thanks 5*
June 22, 2021
Reply from Pro Marine Store
Many thanks John, have a great season on the water
Reply from Pro Marine Store
Thanks Sarah!have a great summer!
Easy to place order
Easy to place order. Fast delivery. The item did exactly what we wanted it to do and was of good quality. I shall buy from Promarinestore again.
June 20, 2021
Reply from Pro Marine Store
Thank you Jacqueline, we very much appreciate your feedback, have a great season on the water
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