There’s so much choice when ordering on Google I checked this firm out pre hand because have been ripped off on a Google site before also rang them and was impressed by there phone Manner.ordered a ex... See more
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Was looking for a product being sold out in the Netherlands and did send Pro Marine Store an e-mail to give it a try and see whether I could buy what I needed overseas. Got a reply in 15 minutes and a... See more
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"Although I paid 9GBP for express delivery I still haven't received it so I can't review it." Edit: I think a good measure of a company's integrity is how fast the fix stuff when it goes wrong. W... See more
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Excellent customer service, answered all my questions in support of purchase of an e-propulsion sprint and accessories. Ben was very helpful and clearly knows the products very well. Was an unusual pl... See more
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Company details
Written by the company
The UK's biggest ePropulsion dealer for all electric outboard motors and Pod drives, the future of powering your dinghy and boat! The UK's only marine dealer of Aceleron serviceable lithium batteries and a major dealer in EcoFlow lithium battery powerstations. We live for off-grid solutions using just the sun.
Contact info
46 Newport Road, CB11 4BS, Saffron Walden, United Kingdom
- 01799588292
- sales@promarinestore.co.uk
- promarinestore.co.uk
A great independent company offering exceptional service
A great independent company offering goods at competitive prices, together with exceptional knowledge and great customer service.
This was the only company which had stock of the Fatstick paddle board I wanted. Once I had placed the order, it was despatched immediately and I received it within a couple of days well packaged. When I had problems with inflating the board and inserting the central Finn, I phoned Pro Marine store and spoke to Ben (the owner) who was happy to help, even contacting the owner of Fatstick to resolve the problem I was having.
A company that deserves to do well. Don’t hesitate to buy from them.
June 16, 2021
Reply from Pro Marine Store
Thank you Karen, we appreciate your kind words. Glad we managed to solve the issues, have a great time on the water this summer!
Reply from Pro Marine Store
Hi Andy, we're glad you received the item and are happy with it, we will get the VAT inoice processed now
Excellent service and advice!
June 13, 2021
Reply from Pro Marine Store
Thanks Amanda! enjoy the SUP gear
Excellent
Amazing service. Great quality products for great prices. Definitely will use again.
Luke (Berkshire)
June 13, 2021
Reply from Pro Marine Store
Thanks Luke, much appreciated. Have a great summer
Great and speedy service
Easy to use website, found what I needed, arrived very quickly. Great Service. Thank you!
June 11, 2021
Reply from Pro Marine Store
Great, thanks Ralph, have a lovely season on the water
Reply from Pro Marine Store
Thanks John, enjoy the future of electricity production with the Eco Flow Delta!
Great service
Great service, and great communication throughout. Very attentive to customers, were extremely quick getting back to me with a response to my query. I bought a paddleboard and they have good stock from local ethical companies. Highly recommend Pro Marine Store.
June 7, 2021
Reply from Pro Marine Store
Hi there, many thanks for your kind words, we appreciate this greatly. Have a fantastic summer on the water!
We still haven't received the item yet!
We still haven't received the item yet!
You keep asking for a review for an item we haven't received yet. I feel that we have actually been waiting too long for this item now anyway with very little correspondence regarding the waiting time at all. I'm afraid I can only give 1 star as how can we review on an item yet to be received, but from the delay and lack of correspondence, I would say the customer service is shockingly bad.
June 1, 2021
Reply from Pro Marine Store
Hi there, we are terribly sorry to hear you are frustrated with your order - the part you ordered is proving to be very hard to get a firm delivery date on as the distributor won't commit. This is due to shipping constraints coming from their factory, which many manufacturers are suffering with. This of course is not an excuse, rather an explanation. Your order unfortunately missed our usually extremely diligent communication processes and we apologise unreservedly for this. Our communication process has now been updated and refined so that this doesnt happen again, and we are happy that although you were dissatisfied, you have opted to keep your order in with us into the future
Reply from Pro Marine Store
Thanks Spencer, great to meet you to delivery your things! Have a great season on the water
Amazing customer service!
Amazing customer service!! Order a Stand Up Paddle board and Ben was super helpful! Also it was a fast shipping! Very satisfied and I highly recommend! Thank you!
May 10, 2021
Reply from Pro Marine Store
Thanks John, so glad we could get you the board you wanted - the last pink one in stock!
Great customer service
Brought a quality paddleboard from them. Great customer service from Ben, even answering questions on bank holiday Monday. Will use again.
May 5, 2021
Unprompted review
Reply from Pro Marine Store
Ah thanks JG, really happy you are satisfied! enjoy the season
Very good service indeed
Very good service indeed. My order of ropes delivered the next day.
April 25, 2021
Reply from Pro Marine Store
Thanks Chris, glad we can help you out
Quick and efficient no nonsense service…
Quick and efficient no nonsense service thanks.
April 18, 2021
Reply from Pro Marine Store
Thanks Miles!
Quality work by Ben
Quality work by Ben - I ordered the wrong rope - sent back no quibble sent correct rope out same day - thats what i call customer sevice - Well played you have a new satisfied cystomer thank - john
April 16, 2021
Reply from Pro Marine Store
Thanks John, have a great season!
Very helpful
The thru hull fittings I ordered were not available but I was helped with an alternative which arrived quickly and is great quality. Nice to have knowledgeable person at the end of a phone.
April 14, 2021
Reply from Pro Marine Store
Thanks Clive, glad we managed to find the correct Thru Hull for you
Extremely helpful Company
Extremely helpful Company, happy to spend time to find the right product for my needs. Paddleboard arrived very promptly.
April 14, 2021
Reply from Pro Marine Store
We're so happy to find you the best board for your needs! enjoy the water!
This is a great new website
This is a great new website. Good customer service and lovely owners. I’m really pleased with my new sunglasses, wooden leg and glass eyes.
April 7, 2021
Reply from Pro Marine Store
Thanks Peter, glad you like the sunglasses!
The lazy jack line came through the…
The lazy jack line came through the post quickly and contents were spot on as per
Description .The price was very good and il be using company again.
April 2, 2021
Reply from Pro Marine Store
Hi John, thanks, glad you are happy and we look forward to helping you again
Great service
Always so helpfully and wanting you to make the best choices for your needs with plenty of valuable advise. Great competitive prices.
I’m looking forward to visiting the shop when I can. But in the meantime he is doing cracking online service.
March 31, 2021
Reply from Pro Marine Store
Ah thanks Donna, it's a pleasure to help you out! Enjoy the water, kind regards from the Team
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