I didnt order enough parts i called and they work with me to update my order so i didnt have to pay a double shipping fee saving me some money
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WANTED TO THANK PROPEL PARTS FOR THEIR ATTENTION TO AN URGENT MATTER I HAD. THEY RESPONDED QUICKLY & RESOLVED IT. I ALSO WANTED TO MENYTION THAT OUR CUSTOMER'S ARE VERY HAPPY WITH THE PARTS EWE HAVE B... See more
Company replied
My co-worker placed an order and wasn't sure it went through online. I later placed the same order thinking the previous order didn't go through. To my surprise both orders went through, and I needed... See more
I was able to source my parts with propelparts in one click pay and have the shipment worked on under 60 minutes, with various options of couriers i received my shipments in less than 10days The part... See more
Company details
Written by the company
PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.
Contact info
402 WEST PALM VALLEY BLVD SUITE 102, 78664, ROUND ROCK, United States
- 5124812259
- Salessupport@propelparts.us
- propelparts.us
4.7
Excellent
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Amazing service
Amazing service, emails answered very quickly with simple straight forward answers. Haven’t received the parts yet but ordering them was quick and easy.
November 4, 2024
Unprompted review
Steven & Propel Parts were a huge help - avoided line down
Steven & Propel Parts were a huge help! We were able to place a large order and get it shipped out same day to avoid a line down situation for a customer due to a lost component. The order was even submitted after the 3pm cutoff for same day shipments and we got it the next morning!
October 1, 2024
Unprompted review
Reply from Propel Parts
Thank you for your wonderful review! We’re thrilled Steven and the team could assist with your urgent order and help avoid downtime for your customer. We’re always here to support you and appreciate your trust in us!
This is a great company to work with
This is a great company to work with. Our sales associate Anthony quickly located the correct part and sent it out right away.
July 23, 2024
Unprompted review
Ordered a part appx 45 days ago credit…
Ordered a part appx 45 days ago credit card billed same day. overnight shipping paid for 45 days later NO part. Cannot get anybody on the phone except the worthless call center.
DO NOT BUY FROM THEM EVER
May 15, 2024
Unprompted review
Reply from Propel Parts
We sincerely apologize for your experience and any frustration caused. I believe our customer service team has already reached out to make this right. If there’s anything further we can do to assist, please don’t hesitate to reach back out. Your satisfaction is very important to us.
BEST for Heavy Equipment Parts
Awesome quality products! Better customer service! Steven is always a pleasure to work with and very prompt in assisting me - thank you!
May 21, 2024
Unprompted review
Great customer service
Anthony was very professional and on top of what needed to be done to get my order verified and moving forward.
May 15, 2024
Unprompted review
Great customer service!
May 14, 2024
Unprompted review
Satisfied Customer
I made my first purchase from Propel Parts last week. I was very happy with the response time and the delivery was fast, fast, fast! Also, the quality of the product is superb and at a great low price.
Keep up the great work!
May 9, 2024
Unprompted review
Propel Parts provided quality parts for my Caterpillar D7H need
Propel Parts provided quality parts for my Caterpillar needs at a very fair price. Shipping to my international location was very fast. took about a week for the parts to get here. Seller is also responsive with my inquiry.
Thanks again
May 6, 2024
Unprompted review
Customer service was great
Customer service was great! There was a small problem with the part and they responded quickly and respectfully until was resolved! Highly recommended
May 12, 2024
Unprompted review
He was a great help with ordering and…
He was a great help with ordering and refunding the sales tax,
April 19, 2024
Unprompted review
Excelente servicio rapido, responsable y confiable
April 10, 2024
Unprompted review
Great Customer Service!
Had some difficulties with the website. Contacted customer service. Once I communicated the issues I was having Steven worked through getting my order processed and making sure I got my receipt and all issues resolved. Perfect!
March 20, 2024
Unprompted review
Helpful with making sure parts fit my…
Helpful with making sure parts fit my machine
March 15, 2024
Unprompted review
The gentleman was very helpful
March 15, 2024
Unprompted review
My part was damaged in shipping and…
My part was damaged in shipping and everyone was very helpful on get it resolved and sent me another free of charge.
March 13, 2024
Unprompted review
Reply from Propel Parts
Thank you for your review! We’re glad we could resolve the issue quickly and ensure you received your part. Your satisfaction means a lot to us!
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